News Release

 GBTA Research Reveals Insight into Hotel Policies and Programs 



Travel Managers Report More Control Over Hotel Budgets than in Prior Years


Alexandria, VA (March 18, 2014) – A new report issued today by the Global Business Travel Association (GBTA), the voice of the global business travel industry, evaluates corporate hotel policies and programs across the United States and explores how much control corporate travel managers have over their employees’ hotel spending.


The study found that more than half (58%) of travel managers feel they have more control over their company’s hotel policy than they did a few years ago. When it comes to hotel programs, corporate travel managers view their primary responsibilities as:


• Driving savings / controlling costs (70%)
• Ensuring travelers are using preferred suppliers (54%)
• Motivating travel behavior rather than mandating policy (41%)
• Driving compliance (39%)


“Travel managers are constantly looking for ways to manage the corporate budget strategically while ensuring their travelers are comfortable, secure and productive while on the road. This research provides a comprehensive tool that travel managers can use to deal with a complex area of spending and benchmark their corporate policies against others in the industry,” said Joseph Bates, vice president of research at GBTA.


A vast majority of corporate travel managers surveyed (91%) indicated their company had a preferred hotel program in place. The average corporate preferred hotel program contains 280 hotel properties that employees can choose from, with individual properties representing 69% of hotel agreements and chain-wide agreements making up 31%.

When corporate travel managers are deciding which hotels to sign as preferred providers, location of hotel (85%) and negotiated discounts (82%) are taken into consideration most often. More than half (53%) of those surveyed also take the safety and security of a property into consideration.


Amenities that travel managers consider when choosing a mid-price hotel for their employees include:


• Free Wi-Fi (98%)
• Free breakfast (83%)
• On-site parking (76%)
• Airport shuttle (59%)
• Fitness facilities (56%)
• Business center (47%)


“The insights into corporate hotel policies and programs are invaluable,” said Patrick Pacious, chief operating officer for Choice Hotels International, the corporate sponsor of this study. “By better understanding corporate travel management and purchase trends, we can continue to develop programs that are specifically designed to meet the needs of modern-day business travelers and ensure they remain productive while on the road.”


An overview of the study will be presented in a complimentary GBTA Webinar: Selecting Preferred Hotels: What's Most Important? The webinar will be Thursday, March 20 at 2 p.m. EDT. For more information, visit  


A total of 236 travel managers in the United States completed the online survey from October 16 to October 28, 2013. The study, Insight into Hotel Policies and Programs: United States, is available exclusively to GBTA members by clicking here and non-members may purchase the report through the GBTA Foundation by emailing

About the GBTA Foundation
The GBTA Foundation is the education and research foundation of the Global Business Travel Association (GBTA), the world’s premier business travel and corporate meetings organisation. Collectively, GBTA’s 6,000-plus members manage over $340 billion of global business travel and meetings expenditures annually. GBTA provides its network of 21,000 business and government travel and meetings managers, as well as travel service providers, with networking events, news, education & professional development, research, and advocacy. The foundation was established in 1997 to support GBTA’s members and the industry as a whole. As the leading education and research foundation in the business travel industry, the GBTA Foundation seeks to fund initiatives to advance the business travel profession. The GBTA Foundation is a 501(c)(3) nonprofit organization. For more information, see and


About Choice Hotels
Choice Hotels International, Inc. franchises more than 6,300 hotels, representing more than 500,000 rooms, in the United States and more than 30 other countries and territories.  As of September 30, 2013, 371 hotels, representing more than 29,000 rooms, were under construction, awaiting conversion or approved for development in the United States.  Additionally, 84 hotels, representing approximately 7,200 rooms, were under construction, awaiting conversion or approved for development in more than 15 other countries and territories.  The company's Comfort Inn, Comfort Suites, Quality, Sleep Inn, Clarion, Cambria Suites, MainStay Suites, Suburban Extended Stay Hotel, Econo Lodge and Rodeway Inn brands, as well as its Ascend Hotel Collection membership program, serve guests worldwide. All hotels are independently owned and operated.


Choice Hotels International offers the Choice Privileges rewards program. With more than 19 million members worldwide, is one of the fastest growing hotel loyalty programs in the travel industry.

Additional corporate information can be found on the Choice Hotels International, Inc. web site, which may be accessed at


Colleen Lerro, 703-236-1133,
Kellie Gleason, 212-446-1869,


About the Global Business Travel Association
The Global Business Travel Association (GBTA) is the world’s premier business travel and meetings trade organization headquartered in the Washington, D.C. area with operations on six continents. GBTA’s 9,000-plus members manage more than $345 billion of global business travel and meetings expenditures annually. GBTA and the GBTA Foundation deliver world-class education, events, research, advocacy and media to a growing global network of more than 28,000 travel professionals and 125,000 active contacts. To learn how business travel drives lasting business growth,