Note to Suppliers – GBTA Canada appreciates that suppliers wish to capitalize on the conference attendance by hosting supplemental events in and around the conference program.  Please NOTE that it is imperative, however, that these side-bar events be scheduled so as not to conflict with any of the GBTA Canada Conference Program, which also include the off-site Opening Welcome Reception and the Big Night Out. Suppliers who host events overlapping the conference agenda are at risk of access to the conference itself.

All events will be held at the Metro Toronto Convention Centre unless otherwise note

*Agenda subject to change


Monday, April 18, 2016

9:00am - 12:00pm

Global Travel Professional® (GTP) Certification Examination 

**Additional registration required for this add-on**
The GTP exam is a pen and paper testing for business travel industry professionals with a minimum of 3 years working experience, buying and/or selling business travel. Application and submission criteria will be reviewed for all applicants. Additional fees apply. Click here for more information on the Global Travel Professional® (GTP) Certification Examination

12:00pm - 5:00pm

Registration Opens  - Sponsored by IHG
Metro Toronto Convention Centre – South Building

Sponsored by



3:00pm – 4:30pm


Connect First – GBTA Canada first time attendee Open House

New to attending the GBTA Canada Conference?  Connect First with the GBTA Canada Advisory Board for this informational gathering of all those who are new to this event.  Veteran GBTA members will share their insights on how to make the most out of your conference experience.  You will hear first hand from industry peers, buyers and suppliers alike, about how GBTA Canada has benefited them within their career paths.  You will have a chance to get to know others attending the conference with ice breaking activities, and kick off the Connect. within the conference theme

Connect. Inspire. Unite


5:00pm – 6:30pm

Welcome Reception Hosted by the Delta Toronto at Southcore Financial Centre

Join your fellow conference go’ers for an opportunity to meet, mix and mingle before the conference kicks into full-swing… Let’s all gather together at this reception and put the ‘Connect’ into the conference theme Connect. Inspire. Unite. Reception taking place at the Delta Toronto at Southcore Financial Centre – located at 75 Lower Simcoe Street, Toronto - connected by walk-way to the MTCC south building

Sponsored by





Tuesday, April 19, 2016

7:45am - 8:45am

Networking Breakfast & Registration

Registration Sponsored by


8:45am - 10:15am

Centre Stage Opening – GBTA Conference 2016 | Toronto
Connect. Inspire. Unite.

GBTA Canada is thrilled to welcome conference delegates with LIVE on Stage, executive insights from top thought-leaders that are sure to Inspire.


Welcome Remarks
Nancy Tudorache, Regional Director, Canada, GBTA 
Christle Johnson, President GBTA 


Live-On-Centre-Stage – Tim MacDonald, Executive Vice President, Travel, Concur


Travel Industry Transformation - delivering value in a complex, connected world


Global business travel is changing at unprecedented speed. In today’s complex, connected world, how do we evolve travel programs to continue delivering value to our companies and our travellers?

Live-On-Centre-Stage - Robert Porter Lynch, CEO – THE WARREN COMPANY

The Next Generation for Supply Chain Management – The Five Shifts

Robert will provide an in-depth look at the value of collaboration in the next generation of supply chain management… a must see presentation for anyone involved in the sourcing of the travel supply chain and for those who supply travel related services.

Sponsored by Vision Travel
Vision Travel


10:30am - 11:30am

Academy Hall: Education Sessions 

Unite & learn with your choice of 4 Concurrent Education Sessions



More Than Friends: How companies can be more successful on social media – by being less social.
GBTA Hotel RFP Global Format : A hands on tutorial to collect and review data relevant to you.
The Value of Collaboration - a deep dive into strategic sourcing.

Travel Expense - Sponsored by Concur

11:45am - 12:45pm

Academy Hall: Education Sessions 

Unite & learn with your choice of 4 Concurrent Education Sessions


Bleisure: How Does It Fit With Your Current TRM Program?
Is Lowest Logical Always Logical? - Sponsored by American Express GBT
Loose Lips Sink Ships: A Canadian Twist on Duty of Care - Sponsored by Concur
We're Doing WHAT, WHERE? How to Manage Project-Related Travel



12:45pm - 2:15pm

Centre Stage – Formal Lunch & Key-Note Speaker - Sponsored by Maritime Travel

Connect. At lunch with GBTA Canada’s keynote speaker, Fab Dolan, Head of Marketing, Google Canada, as he both Inspires. & Unites. delegates with his innovative talk on how Technology is Redefining Possibility.  At Google Canada, Fab Dolan teaches Fortune 500 business leaders how emerging technologies can redefine the way they grow their brands. At GBTA Conference 2016 | Toronto, he will impart his expertise to attendees about the challenges and opportunities facing marketers and brands, on the cusp of technology’s possibilities. 

Sponsored by



2:15pm - 4:30pm

Expo Hall

Connect in the Expo Hall. Engage with exhibitors on our NEWLY expanded expo floor. Be Inspired. with the informational Fireside Chats, Unite. in the Network Lounge and network with your conference peers.

Dessert & Coffee Break included on the expo floor

4:30pm - 5:30pm

Centre Stage
Don’t miss part-two of GBTA Canada’s LIVE on Stage, executive insights from top thought-leaders that are sure to Inspire.

Executive Talk with Michael Hainsworth!  Straight from the BNN television studio, Michael Hainsworth, host of some of Canada’s top rated financial programs, will conduct live, on-stage interviews with leading industry executives.  His TV business reporting style from BNN to CTV News channel, will provide a ‘news-worthy’ deep-dive line of conversation, not to be missed!

LIVE on Stage - A Business Discussion with

Michael Hainsworth, BNN Television

Jeff Gaulin
, Vice President, Communications, Canadian Association of Petroleum Producers - a discussion about the Canada wide impacts of the Oil & Gas sector

Dave Hilfman, Senior Vice President, Worldwide Sales, United Airlines – a discussion about the health of aviation and business travel from one of the world’s largest airlines 

GBTA Canada Advisory Board Presidential handover, GTP Exam announcements & GBTA Canada updates

Nancy Tudorache, Regional Director, Canada, GBTA

6:30pm - 10:00pm

Big Night Out!

Unite. with your industry peers at Steam Whistle Brewery.

GBTA Canada’s marquis event, The Big Night Out, is pleased to hold our evening extravaganza at the Steam Whistle Brewery which is located just steps away from the Metro Toronto Convention Centre. This evening will embody the conference theme, fulfilling all 3 elements of Connect. Inspire. Unite. as conference go’ers will be inspired by “the sounds of the steam rushing from the factory whistles, signaling the end of a fulfilling workday and a time for personal reward”, the foundation of the Steam Whistle Brewery itself!

FEATURING – Comedian Johnny Gardhouse


Followed by DJ Trust with dancing to the hottest tunes

GBTA Canada looks forward to this annual gathering of fun, entertainment, networking and relationship building at our 2016, Big Night Out!

Sponsored by Enterprise Holdings Inc.


Wednesday, April 20, 2016



8:00am – 9:00am



BUYERS ONLY – Direct Talk

Calling ALL Buyers!  This is your chance to be behind closed doors in a room of your peers for a Direct Talk session.  Guided by Buyers from GBTA Canada’s Advisory Board, with topics identified that are of current importance to YOU, this Direct Talk session will prove to be a valuable opportunity to share best-practices, discuss current issues and trends and come together.  As a travel buyer, you will have valuable feedback from your peers and make lasting connections on relevant business fronts.


Light Continental Breakfast is included.


9:00am - 10:00am

Academy Hall: Education Sessions

Unite & learn with your choice of 2 Concurrent Education Sessions


Improve Your Supplier Negotiations
Hotel Hardball: A lively and interactive exchange between industry experts

10:15am - 11:15am

Welcome Day 2 – GBTA Conference 2016 | Toronto
Connect. Inspire. Unite.

Nancy Tudorache, Regional Director, Canada, GBTA

GBTA is pleased to continue support of ECPAT, support that commenced in 2015 at GBTA Convention in Orlando, to GBTA Europe Conference in Frankfurt, and continuing now at GBTA Conference 2016 in Toronto! Our Charitable Partner, Hilton Worldwide, will join GBTA and ECPAT on stage in presenting the business travel perils of Human Trafficking.

GBTA Foundation Research presentation – GBTA Canada is pleased to present yet again another Canadian specific research piece… stay tuned on this topical presentation.


 Presented by:
 ECPAT USA – Michelle Guelbart, Director of Private Sector Engagement
 GBTA Board of Directors - Bhart Sarin , Global Procurement, Ingredion Incorporated
 Hilton Worldwide – Vito Curalli, Executive Director, Canada, Latin America & International




GBTA Foundation Research presentation – Employee Satisfaction:  Moving the Needle on Business Travel and Beyond

Presented by:


Jeanne Liu, VP Research, GBTA Foundation

Jacinthe Ladouceur,Vice President and General Manager, Canada, American Express Global Business Travel


Based on 2016 research conducted by GBTA Foundation, this session explores the impact business travel has on employee satisfaction rates. What elements of business travel most contribute to happy travelers? What should organizations prioritize when sending employees out on the road? This session will equip travel managers with information to help make strategic decisions and recommendations to improve business travel satisfaction.

11:15am - 1:30pm

Lunch and Expo Hall

Enjoy lunch while networking among the exhibitors on our NEWLY expanded expo floor. Join in on the informational Fireside Chats and continue to Connect with your conference peers.

1:30pm - 2:30pm

Academy Hall: Education Sessions

Unite & learn with your choice of Concurrent Education Sessions


• The Travel Industry Takes on Human Trafficking: And How Suppliers & Buyers Can Support This Effort
• Travel Policy - Your Secret Weapon for Travel Program Success - Sponsored by American Express GBT
How to Take Your Meetings from “Decentralized to Centralized” Without Incurring Costs!
• To Fee Or Not To Fee  - Sponsored by Concur


2:45pm - 3:45pm

Centre Stage Closing - Sponsored by Westjet

Conclude the 2016 Conference Inspired with our closing session

Michael ‘Pinball’ Clemmons, Legendary Canadian, CFL All-Timer and inspirational leader will Connect. Inspire. Unite. with all GBTA Canada Conference delegates, in this highly memorable, uplifting talk.


 Sponsored by


Closing comments, Nancy Tudorache, Regional Director, Canada, GBTA 







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