Sponsored by:
Session A - 9:15 am – 10:15 am
MA1 – After Action Review: Managing Under Uncertainty
Presenter: Franck Schuurmans, PhD., CAE, Wharton Senior Consultant and Director of Non-Profit Practices, Decision Strategies International
What can the travel industry learn from the global financial crisis? What were the early warning signals? Who acted early—and why? Who didn’t? Learn what it takes to better read a crisis and how you can be better prepared to manage and lead given an uncertain and unpredictable future.
MA2 – Going Global with Limited Resources
Moderator: John King, Vice President, Global Sales, RADIUS Global Travel Solutions
Presenters: Catherine Morris, Travel Manager, Convergys Corporation; Douglas Weeks, Director, Global Sourcing, Booz & Co., Inc.
Need to go global on a shoestring budget and with no staff? Hear from your peers who have successfully consolidated their travel programs globally in a phased approach. Learn how to develop effective business objectives and operational strategies with limited resources.
MA3 – TMC Global Pricing Trends: The 5 Financial Keys to Successful TMC Relationships
Presenter: Will Tate, Senior Vice President, Management Alternatives, Inc.
With the myriad of TMC services available, are you leveraging the best information, products and best prices, now and in the future? This session will present current trends and strategies developed with in depth research from more than 10,000 price points, captured over the past 2 years.
MA4 – Building a Case for Integrated Travel & Expense
Presenters: Tim Bone, Director Union Conventions, Events, Meetings and Travel, SEIU; Carolyn Hardee, CCTE, Manager, Travel Operators & Technology, Autodesk, Inc.; Christopher Juneau, CTE, Senior Director Segment Marketing, Concur
Take a deep dive into the evolution and meaning of integrated travel and expense. What makes up today’s unified platform? What business problems does it solve—or create? What are best practices and benefits? Learn from those already in the trenches.
MA5 – How the Other Half Works: Conflict and Common Ground
Moderator: Janet Libert, Editor in Chief, Executive Travel Magazine
Presenters: Suni Harford, Regional Head of Markets, NA, Citigroup, Inc; Mick Lee, Managing Director, CITI; Christa Degnan Manning, Director, Research, American Express Business Travel; Colleen Marty, Director, Supply Chain & Strategic Sourcing, Baker Hughes; Rand Silverman, AIA, NCARB, Vice President, Marx Oxubo Associates, Inc
The glue that ties successful business together is recognizing the common goals of everyone: good travel experiences, cost control, and overall profitability. This interactive discussion will explore the "top ten" concerns from both corporate travel managers and business travelers, providing a forum to discuss and address these issues
MA6 – The Art of Airline Contracting
Presenter: Michael Whitesage, President, PRISM Group, Inc.
This session explores the evolution of airline contracting, current opportunities and where we are headed in a changing world of alliances, joint ventures and ancillary fees. Come away with new strategies that you can use to proactively manage the contracting process.
MA7 – The Renaissance Manager: Essential Skills for Procurement Leadership
Presenter: David Parsley, President & Chief Executive Officer, Centralized Supply Chain Services
Developing managers who excel in multiple disciplines, challenge convention thinking, and are committed to making a difference is no simple task—especially in an environment when employees everywhere are expected to do more with less. This session will offer a guideline for leadership development based on an ideal that people are paramount.
MA8 – SMMP 101: The Basics
Presented by the NBTA Groups & Meetings Committee
Presenters: Betsy Bondurant, President, Bondurant Consulting; Gigi McGrath, Meetings Specialist, Stryker Corporation
Drawing from the Strategic Meetings Management Program (SMMP) framework developed by NBTA, learn how to identify opportunities and risks, build a business case, and implement an SMMP step-by-step.
MA9 – Key Steps to Implement a Global SMMP
Presented by the NBTA Groups & Meetings Committee
Moderator: Tony Wagner, Vice President, Meetings and Events – North America, Carlson Wagonlit Travel
Presenters: Ricardo Ferreira, Vice President, GRUPO ALATUR; Shirley Kuhloie, Global Program Manager, Meetings, Hewlett – Packard; Kimberly A. Wolfe, Global Supplier Relations, Accenture/ Global Travel & Events
Your company has bought into the benefits of an SMMP program, now the question is ‘where do I start?’ when going global. Hear a panel of experts tell their stories on the challenges encountered and how they developed an SMMP outside of the US.
MA10 – Travel Management & Meeting Planning: Where the Twain Shall Meet
Moderator: Kari Kesler, President & Chief Strategist, KK Strategic Solutions
Presenter: Mary Beth Jenson, Corporate Events Planner, BNY Mellon; Denise Truso, CCTE, Global Travel Manager, St. Jude Medical
As the nexus of travel and meetings management – are people – whose roles in the procurement and delivery process are evolving with the implementation of enterprise-wide SMMPs. This session will look at stakeholder management and how to successfully navigate the hot button issues when breaking down silos.
MA11 – Business Travel: Global Market Measures
Presenter: Kenneth McGill, EVP Research Services, Vantage Hospitality Group, Inc; Frederik Pen, Head of Direct Sales, NA, Visa Commercial Solutions
This session features key findings from an NBTA research study in partnership with VISA. Highlights include a profile of global business travel’s size and growth, rankings of key country and industry market segments, and the impact of the Great Recession. Prospects for recovery and long-term growth will also be examined.
MA12 – CSR & Travel – Because It Matters
Presented by the NBTA Corporate Social Responsibility Committee
Presenter: Leilani Latimer, Director, Sustainability Initiatives, Sabre Holdings; Donna Headley, Global Operations Manager, Chevron
As the private sector continues to embrace CSR as a priority, triple bottom line (“people, planet, profit”) reporting is becoming the new norm in how companies measure performance. Learn the basics of CSR and why and how corporations are adding an environmental and social dimension to their corporate travel programs.
MA13 – Sponges, Spectators & Camels
Presenter: Richard Flint, Richard Flint International
The challenge for most companies is not the quality of their product; it is creating a workforce of impact! This seminar walks the pathway of three groups that go to work each day and create the reputation you will have with your company.
MA14 – Suppliers Only: Corporate Hotel Programs: A Hotelier's Guide to Success
Presented by the NBTA Hotel Committee
Moderator: Lara Hernandez, Director of Business Travel, Worldwide Sales, IHG Intercontinental Hotels Group
Presenters: Kerrie Henshaw-Cox, Procurement Manager, Global Hotel & Meetings, BP; Sherie Hermann, Global Project Manager, CWT Solutions Group; Michelle Hunt, Regional Category Manager, DHL
Get inside the head of your buyer! A panel of diverse buyers will share what it takes to become a successful long-term partner—how best to communicate, which metrics really matter and how you can support your mutual success.
MA15 - Managed Travel and the Social Web
Presenters: Michelle Batten, Travel Technology Consultant, Social Business, Amadeus Americas; Susan Kidwell, Travel Technology, Amadeus Americas
Applying social media to corporate travel means balancing policy and user experience. The "police state" of policy enforcement is shifting to an "influence state" - intergrating tools travelers want to use. Explore how social media and mobile technology influence managed travel, and how the trend can contribute to your travel program.
Supplier Spotlight Courtesy of Marquis Jet
Private Aviation: Maximize your Company's Capital Investment
Moderator: Tim Luceno, Vice President, Sales, Marquis Jet
Presenters: Aaron Moses, Associate Director Corporate Procurement, Genentech, Inc.; Nick Verdea, CAM, Director of Aviation, Midland Financial Co.; Peter Feigin, Chief Operating Officer, Marquis Jet; Pat Gallagher, Executive Vice President, Sales, Marquis Jet; Christa Youngpeter: Assistant Flight Director, Abraxis BioScience
Private aviation is an essential element to many corporate travel programs. However, matching your capital investment precisely to air travel requirements can be a challenge. This session offers guidance on streamlining efficiencies for buyers that have their own fleet, utilize fractional ownership, or even charter - highlighting specific use cases for AOG (aircraft on ground), board travel, and simultaneous usage. For those companies not currently utilizing private planes, this session will also cover the growing need for access when building emergency response plans.
Session B - 10:25 am – 11:25 am
MB1 – After Action Review: Managing Under Uncertainty
Presenter: Franck Schuurmans, Phd., CAE, Wharton Senior Consultant and Director of Non-Profit Practices, Decision Strategies International
What can the travel industry learn from the global financial crisis? What were the early warning signals? Who acted early—and why? Who didn’t? Learn what it takes to better read a crisis and how you can be better prepared to manage and lead given an uncertain and unpredictable future.
MB2 – Leveraging Minimal Resources for Maximum Returns
Presenter: Margaret Chauvel, Travel Manager, Standard Insurance Company
Is excellent service too expensive for prudent travel management? Providing an in-depth look into the responsibility and success strategies of serving two masters—the traveler and the CFO—this session details the true story of using performance metrics which combine service satisfaction with cost containment for a mid-market sized enterprise.
MB3 – The Case for Business Travel During a Recession?
Presenters: Kenneth McGill, EVP Research Services, Vantage Hospitality Group, Inc.
Christa Degnan Manning, Director, Research & Media, Global Advisory Services, American Express Business Travel
This session takes the landmark 2009 ROI of Business Travel study, sponsored by American Express Business Travel eXpert insights and NBTA one step further. Analyzing 13 years of business data (including two recessions) across 15 industries, optimal T&E spending-to-revenue ratios are explored. The study compares recessionary periods with expansions and examines the question of how much lost revenue might be attributed to less-than-optimal travel budget decisions. Adding in the effects of 2009's revenue and travel spending results, last year's ROI figures are also revisited
MB4 – Implementing Integrated Travel & Expense Systems
Moderator: Jim Coufal, Engagement Manager & Service Consultant, TCG Consulting
Presenter: Sally Abella, CCTE, Director, Global Corporate Travel, Harman International Industries, Inc.; Richard Seymour, Corporate Card Coordinator and Buyer - Supply Chain, Integyrs Group; Tom Wilkinson, CTE, President, TRW Travel & Expense Management, LLC
This session offers guidance to buyers planning to integrate travel, expense, accounting and ERP systems. A leading consultant will overview technical and business issues that companies must understand to get the results they hope for. Then hear from companies representing two approaches to integrated ‘end-to-end’ travel systems as they describe their approaches and the lessons they have learned. Buyers attending this session will gain key insights to help plan and manage these complex integrations.
MB5 – Stop Mandating and Become Traveler-Centric
Moderator: Tony D'Astolfo, Vice President, Worldwide Sales, Rearden Commerce
Presenters: Heather Haley, Director, Travel & Meeting Planning, David’s Bridal Inc.; Cyndy Hayes, CTC, CCTE, Travel Coordinator & Executive Asst., Move, Inc.; Tom Molesky, CCTE, Director, MetLife
Adopting a “traveler-centric” approach has a positive rippling effect – with a high level of employee satisfaction and willingness to use technology, adoption increases and cost savings are maximized. Hear from travel managers who have embraced the concept of the traveler-centric future and are enjoying huge success—without mandates.
MB6 – Buyers Only: Real Life Stories: Navigating the New World of Airline Alliances and Joint Ventures
Presented by the NBTA Aviation Committee
Moderator: Jim Sisco, Global Travel Director, Reed Elsevier, Global Procurement
Presenter: Brenda Miller, Global Travel & Meeting Services Manager, Nestle Business Services SA; Joe Capalbo, Director - Team Lead Global Travel, Pfizer, Inc.; Doug DeBaltzo, Senior Vice President, Supplier Management; Bank of America
How are current airline alliances and joint ventures structured? This roundtable discussion will explore real life accounts of how your buyer peers have negotiated successfully with major airline groups.
MB7 – Maximize the Meeting, Minimize the Miles: Visual Conferencing as a Travel Alternative
Presented by the GLP Designation Team
Moderator: Cindy Gillen, CCTE, C.P.M., Director, Procurement & Travel, BDO Seidman, LLP
Presenters: Andrew Ashton, Vice President, Global Finance, Polycom, Inc.; Scott Gillespie, Principal, KSG Holdings; Suzanne Neufang, General Manager, GetThere; Ralph Randle, CCTE, Senior Procurement Manager, Americas Region, Global Procurement & Travel, Hitachi Data Systems
Get an inside look at the successes companies are having today using desktop, video and telepresence technologies in place of travel for small internal meetings of 30 or less. Policies, deployment, compliance and more – what are the emerging best practices? Can it work in your company? Attendees will get insight and information to take home and implement ensuring delivery of your Return on Objectives (ROOs).
MB8 – The Renaissance Manager: Essential Skills for Procurement Leadership
Presenter: David Parsley, President & Chief Executive Officer, Centralized Supply Chain Services
Developing managers who excel in multiple disciplines, challenge convention thinking, and are committed to making a difference is no simple task—especially in an environment when employees everywhere are expected to do more with less. This session will offer a guideline for leadership development based on an ideal that people are paramount.
MB9 – SMMP Toolkit: Hands-On Workshop
Presented by the NBTA Groups & Meetings Committee
Moderator: Lynda Garvey, Subject Matter Expert – Meetings, American Express Business Travel
Presenters: Kari Schroeder Bigot, Director of Sales – Central, Advantage Travel; Ellen Connolly, Director Meetings & Events, Cablevision; Lisa Palmeri, Director of Professional Services, Cvent, Inc.; Barb Scofidio, Editor, Corporate Meetings & Incentives
Learn how to address the roadblocks that exist in both new and established SMMPs in this interactive workshop featuring the new SMMP Toolkit. Get practical insights on how to calculate meetings spend, identify areas of risk, ensure purchase power via partnerships, create an executive summary, and how to direct your business to ensure compliance, cost savings and avoidance.
MB10 – Buyers Only: Advancing Mature SMMPs Outside of North America
An interactive session presented by the NBTA Groups & Meetings Committee
Moderator: Shirley Kuhloie, Global Category Manager, Meetings, Hewlett–Packard
Presenter: Ricardo Ferreira, Vice President, GRUPO ALATUR
Learn from mature SMMP owners who have or are deploying their programs outside North America. Registered buyer only attendees will receive a survey requesting their input on topics such as: emerging operating models, payment & VAT implications, regulatory requirements, and supplier contracting, and a customized session will be developed.
MB11 – Meeting Contracts: A Legal and Practical Analysis
Presenter: Stephen Barth, Professor of Hospitality Law and Leadership, University of Houston
Understand how to develop a well-organized contract template and significant clauses - finally, a Rational Approach to Meeting and Event Contracts! This session shares how you can quit wasting time re-negotiating the same clauses in meeting contracts and create a win/win for both the buyer and supplier.
MB12 – MythBusters - The Cost of Globalizing Your Global Travel Management Program
Moderator: Greg Land, Senior Vice President, the Americas, RADIUS Global Travel Solutions
Presenters: Christopher Dane, CTC, CTIE, President, Executive Travel Associates, HRG; Timothy Fleming, CTC, Executive Vice President Sales, Operations & Client Service, Travel and Transport, Inc.; Michael Steiner, Executive Vice President, Ovation Travel Group; Albert Taras, Managing Director & Principal, TCG Consulting
This session will offer corporate travel buyers insights into what the real cost savings, cost avoidance and overall value proposition is when a company consolidates its travel management program globally.
MB13 – Ensuring Traveler Security in Your Preferred Hotel Program
Jointly Presented by the NBTA Travel & Meetings Risk Management Committee and the NBTA Hotel Committee
Moderator: Shelly Lewchuk, CCTE, CTE, Manager, Corporate Travel, Canadian Natural Resources Limited
Presenters: Laurie Kazimer, Travel Sourcing, Target Corporation; Bruce McIndoe, President, iJet Intelligent Risk Systems
Learn how to use the NBTA Modular Hotel RFP Safety & Security Module to evaluate properties for inclusion in your preferred hotel program. Participate in a "virtual hotel walkthrough" and learn from the experts how to perform your own on-site hotel safety and security assessment.
MB14 – Sponges, Spectators & Camels
Presenter: Richard Flint, Richard Flint International
The challenge for most companies is not the quality of their product; it is creating a workforce of impact! This seminar walks the pathway of three groups that make up the environment of every company and provides the tools you need to build effective teams – for you internal and external customers.
MB15 – Selling into an SMMP Marketplace
Presenter: Mike Malinchok, President, S2K Consulting, LLC
This session will explain the fundamental SMMP principles that buyers are tasked with achieving and examine the new models for selling and pricing goods/services that have emerged. Come away with concrete tools and tips you can use to evolve established selling models into more SMM-centric approaches that will resonate with your prospective buyers.
Supplier Spotlight Courtsey of Limos.com
Take Control of Your Ground Transportation Online
Presenters: T.J. Clark, President & Chief Executive Officer, Limos.com; Doug Anderson, Senior Vice President, Business Development, Limos.com; Leslie Bernauer, Vice President Business Product & Operations, Limos.com
Join former executives from Hotwire.com & Expedia, Inc. for a lively Q&A regarding technology breakthroughs that are revolutionizing how businesses tackle the challenging limousine and car services category. Let these experts show you the road to new, low-cost & easy-to-use online tolls that enabling companies to take control of their chauffeured ground transportation. you will see how to effortlessly "go-direct" to top-quality local suppliers, centralized ordering and reporting, and drive savings to the bottom line.
General Session and Luncheon
Don't miss Monday's General Session speaker Condoleezza Rice, Secretary of State (2005-2009), Professor, and Author
