Morning Session:  Black and White or Shades of Gray: Industry & Business Ethics

8:30am - 12:00 Noon
Presented by Joan Eisenstodt

Ethics are of greater concern in the current business climate. Issues that raise concerns include relationships with vendors, meeting and travel points or rewards, non-monetary gifts or items of value, and use of office equipment and supplies. This session will help determine what steps individuals and their employers can take to ensure an ethical environment.

Learning Outcomes:

• Define and determine questions about “gray” areas you frequently encounter
• Evaluate industry practices that create or give rise to ethics discussions
• Develop questions to ask in the creation of guidelines to address consistency in ethical practices

Afternoon Session:  Energy Leadership
1:00pm - 4:00pm

An effective leader today needs to be participatory and flexible, yet also powerful enough to inspire others.  Energy leadership is the process that develops a personally effective style of leadership that positively influences and changes not only you but also those with whom you work and interact as well as your organization as a whole. 

Learning Outcomes:

• An awareness of your own unique core energy based on your life experiences to date
• The ability to recognize how and when core energy is impacting leadership style
• Tools to help identify the key areas of leadership style that have either propelled you to great success (so you can work to repeat) or held you back (so you can strive to avoid)

SMMC / CCTE Elective - Session B

Communication and Change Management for Strategic Meetings Management (SMM)

8:30am - 4:00pm

A successful SMM program relies on engaging senior leadership in the sponsorship of the program; engaging a wide variety of stakeholders; and clearly communicating processes, requirements and value of the program across the organization.

Learning Outcomes:

• Effective strategies and approaches for gaining the attention and endorsement of senior leadership
• Identify key stakeholders and create a web of influence
• Development key messages by audience
• Learn strategies for formal and informal communication across stakeholder groups and develop a communications plan for your organization

Travel Policy Boot Camp

1:30pm - 3:30pm

Buyers Only

Presenters: Shani DeSantis, Corporate Account Manager, Egencia; Tom Wilkinson, CTE, President, TRW Travel & Expense Management, LLC

Join this professionally facilitated peer-to-peer workshop focusing on current benchmarks in travel policy. Based on extensive research jointly produced by the NBTA Foundation and Egencia, this fast-paced session will examine the policy levers that achieve maximum results. Small group discussions based on program volume and industry will ensure the most useful comparisons and knowledge sharing.

Travel Procurement Workshop

Elegible for CCTE Elective Credit

8:30am - 4:00pm

This full day workshop, designed specifically for travel buyers/supply managers reporting into Procurement, will explore the key success factors for airline, hotel, agency and car rental category management.  Gain new insights from both “sides” (travel and procurement) on the value drivers, sourcing strategies and measurements that contribute to cost savings and enhanced service delivery for this area of significant, highly “personal” spend.  Suppliers that sell into Procurement organizations are most welcome!  This workshop also qualifies for a CCTE Elective credit.