Session A - 8:30 am – 9:45 am

TA1 – Silo-busting: Removing Barriers to Collaboration

People are ego-sensitive creatures who can be counted on to defend their turf-interests, whether it is a cubicle or a kingdom. Using vivid examples from the corporate arena, this session will help participants understand the reasons why silos form and practical strategies for breaking them down.

TA2 – Managing More with Less – Successful Outsourcing Models

In an era of severe economic challenges, increased traveler risks and environmental concerns, travel managers must juggle multiple, concurrent priorities. Take advantage of lessons learned as distinctly different companies share their experiences in applying outsourcing solutions and measuring results to improve performance and provide organizational relief. 

TA3 – Empowering Decision-Making through Global Reporting and Insight

Data and reporting are the cornerstone of effective global programs. This session will review best practices and essential components for capturing data and creating a strong reporting strategy that you can use to drive continuous process and program improvements.

TA4 – Smart Expense and E-Receipts

Presenters: Christine Chippindale, Senior Director, Travel Industry Sales, Choice Hotels International; Christopher Juneau, CTE, Senior Director Segment Marketing, Concur

Buzz words like “smart expense” and “e-receipts” are everywhere, but do you know what they mean or why you should care? This session will help you understand their value, exploring best practices, including capturing and using electronic data which exists within your Travel & Expense systems to better manage your programs.

TA5 – The Truth About Debit Memos

Presenter: Melanie Vodnick, Senior Director, Traveler & Transaction Support Services, Carlson Wagonlit Travel

How much are your travelers’ booking behaviors costing you? Take a look at how the rules have changed and how being “experienced” may not actually help you properly guide your travelers in this case.

TA6 – Buyers Only: Financial Modeling for Travel Managers - SOLD OUT

Understanding the purpose, use and flow of financial models will increase the effectiveness of your financial modeling and your financial presentation skills. Attendees will build their own simple model that will illustrate the design concepts, utilize model building tips and highlight pitfalls. The session is limited to 25 participants. 

TA7 – SMMP Maturity Models

This session details the new SMMP Maturity Model, developed by an NBTA task force under the auspices of StarCite, providing the industry a common language and shared vision as well as a framework for prioritizing actions and a way to define what improvement means for your organization.

TA8 – Incorporating Event and Meeting Risk Management into Your Travel Program

Jointly Presented by the NBTA Travel & Meetings Risk Management Committee and the Groups & Meetings Committee  

Moderator: Bruce McIndoe, President, iJet Intelligent Risk Systems

Presenters: Tyra Hilliard, J.D., CMP, Consultant & Educator; George Odom, President, Strategic Travel & Meetings Group

Gain real-world insight from a panel of experts on how to best create, execute, and manage a successful event and meeting risk management program.

TA9 – Thousands of Travelers. . . Hundreds of Locations. . . Thousands of Long-Term Visas. . . NO PROBLEM! 

Hear lessons learned and best practices discovered in the process of customizing and implementing a web-based automated visa management and touchless booking solution for a global non-profit and know what to expect when traveling your own path.

TA10 – CSR Leadership in Travel -- the 2010 Award Winners!

Presented by the NBTA Corporate Social Responsibility Committee

Presenters: Robert Wade, Travel Specialist, Wireless Advocates

The 2010 winners of the NBTA CSR Award share best practices on how to successfully implement CSR into a managed travel program. Winners in both the buyer and supplier category will describe the unique sustainability initiatives that set their program/service apart.

TA11 – Global Duty of Care: Vigilance in Times of Crisis  

TA12 – Taming the E-mail Beast: Key Strategies for Managing Your E-mail Overload

Presenter: Randy Dean, Randall Dean Consulting & Training, LLC

Learn how to tame your e-mail account, with proven strategies for keeping your inbox efficient and under control by building and administering a personal "e-mail infrastructure" - get your account back under control, rather than feeling it is on top of you!

TA13 – Aligning your Company to the Account Management Program

Do you have an Account Management organizational revenue engine that secures and delivers revenues or have you burdened the Account team with internal selling and inefficiencies? What does it take to reduce your cost of sales and kick your revenue production into high gear? This session will afford attendees the opportunity to benchmark the current internal alignment of their organization against best-in-class practices.

TA14 – CTDs: What is the Real Value?

Moderator: Duane Futch, Vice President, Travel Procurement Strategy, Sabre & Get There Presenters:  Jeannie Eisenhart, CCTE, Manager, Corporate Travel & Meetings, Crowley Maritime Corporation; Margaret Kelly, Business Development Manager, Airline Reporting Corporation (ARC); Jayme Smith, Travel Manager, Americas, W.L. Gore & Associates; Marc Ensign, Director, Services, Outsourcing & Supplier Diversity, Sonoco 

This often talked about but ever-changing option seems to be growing but what is it that attracts buyers to this option and in what circumstances is it most valuable? CTD and non-CTD buyers along with partners will take a look under the hood of this alternative travel management model.

Session B - 11:30 am – 12:45 pm

TB1 – Silo-busting: Removing Barriers to Collaboration

People are ego-sensitive creatures who can be counted on to defend their turf-interests, whether it is a cubicle or a kingdom. Using vivid examples from the corporate arena, this session will help participants understand the reasons why silos form and practical strategies for breaking them down.

TB2 – Balancing Traveler Satisfaction and CFO Expectations for Business Results

TB3 – Buyers Only: Metrics That Matter: Quantifying the Value of Your Hotel Program

Presented by the NBTA Hotel Committee

Moderator: Leigh Kramer, CCTE, Global Business Manager, HRG Worldwide

Panelists: Brian Nichols, Sr. Manager, Travel Services, Deloitte & Touche LLP; Heather Young, Travel Procurement Manager, Capital One Financial

This session will explore various metrics that can be used to communicate savings to key stakeholders and help you determine which methodologies best fit your company’s financial philosophy. 

TB5 – Gaining Sr. Management's Buy In for Policy Mandates

Presenters: Michelle DeCosta, Global Travel Manager, Sapient Corporation; Sophia Machado, Senior Director, Program Management, Carlson Wagonlit Travel

This case study will show how, after a challenging year, one company partnered with their TMC to get internal leadership to finally support mandates and penalties. Learn what worked and what didn’t and how might you get there faster.

TB6 – Ancillary Fees – The New Dirty Words?  

Presented by the GLP Designation Team 

Moderator: Nancy Rissky, CTC, Vice President, Client Services, Travel and Transport, Inc.

Presenters: Joelle Cuvelier, Director, Air Pricing & Merchandising, Sabre Holdings; Dave Hilfman, Vice President, Worldwide Sales, Continental Airlines, Inc.; Aaron Kelling, Executive Vice President, AirPlus International, Inc.; Mike Premo, Vice President, Marketing, Sales & Customer Care, Airline Reporting Corp (ARC); Ellen Trotochaud, Senior Director, Development, Concur

Are you pulling your hair out over ancillary fees? A senior-level panel of key stakeholders representing airline, credit card, ARC and GDS will offer the latest information on how you can best track and reconcile these fees. 

TB7 – Going Mobile! What Works for Your Travel Program?

Presented by the NBTA Technology Committee

Moderator: Rita Visser, Senior Manager, Global Air Procurement, Oracle Corporation

Presenters: Jon Farrier, Principal, Travel Technologists; Norm Rose, President, Travel Tech Consulting; Jennifer Steinke, Manager, Corporate Travel/ Expense, US Foodservice

There's a travel app for that! Now, what do you do with it? This session will look at travel-related mobile applications in the market place, where they are headed, and how to use them to improve your travel program. Travel Managers will gain a better understanding of the impact of travel-related mobile technologies and all attendees will receive an extensive list of available apps!

TB8 – Category Management –What Travel Managers Must Know for Successful Procurement Projects

Presenter: Betty Sweetman, CCTE, Regional Travel Manager, Americas, BP

In this interactive, case study session, learn how to move beyond strategic sourcing to better manage processes, resources, knowledge and activities to create value. Learn how to work more effectively across disciplines and business units to achieve lower costs while enhancing service levels. 

TB9 – Small Meetings = Big Problems?

Presented by the NBTA Groups & Meetings Committee  

Moderator: Linda McNairy, Vice President, Business Development, Starcite

Panelists: Tim Bone, Director Union Conventions, Event & Travel; Renee Epple, Vice President Global Innovations, American Express Business Travel; Charlene Rabideau, CMM, Senior Vice President, Account Management & Operations, BCD Meetings and Incentives; Julius Robinson, Vice President, Global Sales, Intermediaries, Marriott International  

This session will illustrate various management strategies around small meetings and feature models of success. Come away with a toolkit to assist you in the development of the appropriate approach for your organization.  

As most companies rely on passport and visa services, this session provides an eye opening look at how processing actually takes place and how to better control expediting vendors through knowledge. Come away will a solid understanding of passport and visa application requirements and legal issues and a rare behind-the-scenes look at this business critical niche. 

TB11 – CSR in Meetings & Events

Presented by the NBTA Corporate Social Responsibility Committee

Presenters:  Cheryl Geib, CCTE, GLP,  National Director of Travel & Meetings, Grant Thornton LLP; Randy Krumpeck, Director; Travel, Meetings, & Card Operations, Apollo Group Inc.; Ian Lipton, Chief Operating Officer, The Carbon Accounting Company

Learn how and why to implement sustainability practices into your meetings and events, build better brand loyalty internally and externally and develop better relationships with vendors, communities, employees and customers.

TB12 – Travel Security in Emerging Markets

A panel of travel and security practitioners share insights and best practices on how travel managers can effectively contribute to the organization’s entrance into new, emerging markets while protecting their people, and increasing their department’s value to the organization.

TB13 – Optimizing Your Outlook: Time Management Tips for Busy Outlook Users

This session will show stressed out performers several new and immediately useful Outlook strategies that get more from all five of the key Outlook functions, Calendar, Contacts, Tasks, E-mail, and Notes, for greater productivity, sanity, efficiency, and work-life balance.

TB14 – Aligning your Company to the Account Management Program

Do you have an Account Management organizational revenue engine that secures and delivers revenues or have you burdened the Account team with internal selling and inefficiencies? What does it take to reduce your cost of sales and kick your revenue production into high gear? This session will afford attendees the opportunity to benchmark the current internal alignment of their organization against best-in-class practices

TB15 – The Dynamics of Sports Travel    

Presented by the NBTA Sports Travel Task Force

Presenters: Kerry Cosover, CTE, Travel Manager, NFL Players Association; Kevin Maguire, CCTE, GLP, Travel Manager for Intercollegiate Athletics, The University of Texas at Austin; Ed Goble, Associate Athletic Director for Business Operations, Chief Financial Officer, The University of Texas at Austin; Darla Montalto,  Corporate Travel Manager, Major League Baseball; Nikki Watson, Assistant Director, Business Intelligence & Project Management, National Collegiate Athletic Association

This session will introduce the organizational structures of sports travel organizations and explore the unique attributes of sports travel management, including group travel, baggage fees, charter buying, hotel negotiations, ground transportation and collective bargaining opportunities.