GBTA Travel Research Tools

Travel Tech Maturity Index

The purpose of this Maturity Index is to enable organizations to evaluate objectively their use of travel-related technology against a set of best-practice standards, and to provide feedback on opportunities to improve their travel management program by making better use of technology. The model does not assume that more technology is better than less; rather it seeks to identify opportunities to make smarter use of technology in the context of a given organization’s needs and goals.


The self-assessment consists of 6 categories:

  • Data
  • Expense Management
  • Meetings
  • Reservation Processing / Approvals
  • Shopping / Booking
  • Traveler Experience

Based on your responses to the self-assessment, you will receive a report on where you stand against best practices and peers, both overall and per category. You will also get specific recommendations to strengthen your program.


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