- The four-phase roadmap to implement AI investment begins with planning in November 2023, through to development, testing and launch in 2024
- The global travel management company (TMC) calls on the travel industry to make 2024 the year it begins ‘leaning in’ to AI
Following ATPI Group’s strongest year for new sales to date, Direct ATPI, the leading global business travel management company, today announces its four-phased strategy to invest in Artificial Intelligence (AI) in 2024. As the company begins implementation of its Microsoft Teams integration, the TMC looks to the next game-changing technology that can further enhance the traveller journey and bring about the new era of business travel.
Direct ATPI has pledged significant investment into AI in 2024, beginning with a planning phase from November 2023 to Spring 2024 in which the TMC will strategise how to incorporate AI into its products and internal systems to improve efficiencies and further enhance the agile, innovative, and high service standards for which the global TMC is renowned. The planning phase will be followed throughout 2024 by phase two: development, phase three: testing, and phase four: product launch.
This investment will support the TMC on its journey to becoming the ‘Perfect Travel Partner’ by eliminating tedious manual tasks, streamlining operations and enhancing business processes, allowing employees to focus their efforts on providing an exceptional service to clients and travellers. Additionally, Direct ATPI sees investing in AI as the answer to the persistent problem of personnel shortages within the travel industry.
Adam Knights, ATPI Group’s Regional Managing Director for Europe and the Middle East says “ATPI Group will always pursue the latest and greatest technology to remain at the cutting-edge of TMCs. Developing AI integrations in 2024 which support talented travel managers is a solid investment that will elevate our service, futureproof the business, and push the business travel industry forward.”
The TMC also aims to utilise AI to add greater personalisation throughout the booking and travelling journey. By using AI within the travel profile functionality, along with booking data and recent behaviour, they plan to offer personalised recommendations, and supercharge the traveller experience. The TMC wants to provide a more intuitive, personalised, and seamless experience for its customers, similar to what we are used to in our daily lives via the apps we use.
Unveiling its plans at this year’s GBTA + VDR Europe Conference 2023 – Hamburg, Direct ATPI aims to use AI to advance business travel into a new era that is more in line with its leisure counterpart. The TMC calls on its peers in the wider travel industry to embrace AI within their businesses to improve productivity and efficiency, and join them in meeting the growing expectations of business travellers across the industry.
Katie Skitterall, Group Commercial Director at ATPI, states: “AI is the future and at Direct ATPI we are dedicated to driving the industry forward and supporting the next generation of business travellers.
“AI is already a huge part of our daily lives, from predictive messaging, to Chat GPT, right the way through to Alexa that we have in our homes. It is enhancing every aspect of our personal lives, so why not let it improve us professionally? We believe AI is the catalyst that will drive our industry forward, and we are calling on our friends in the sector to embrace AI rather than be fearful of the future – this isn’t alien intelligence, but an important tool that can strengthen our skillset, our businesses and our wonderful industry.
“There’s potential with AI to allow for traveller personalisation and preferences – similar to that in leisure travel – while keeping travellers within the travel programme, trips within policy and people within one app. That’s where tech and TMCs come together. And, with our Microsoft Teams integration, NDC capabilities and investment in AI, we want to be at the forefront of this exciting development in our industry.”
With a 35% increase in technology investment, ATPI Group has extended its multi-channel communication offering by updating and integrating its ‘Travel Hub’ (the profile, invoice, approval and itinerary platform) within Microsoft Teams. The Group has also upgraded their mobile ‘On the Go’ app and invested in a new analytics platform for clients, to further enhance its data and reporting. This technological leap showcases Direct ATPI’s commitment to continuous innovation and customer-centric solutions, and further demonstrates the company’s focus on supporting the growth in this new era of business travel.
The GBTA + VDR Europe Conference 2023 – Hamburg, is taking place on 14-16 November 2023.