Survey Shows More Than Half Say an OBT is Preferred Channel, But 3 of 5 Booked Through Alternative Channels in Past Year
Alexandria, VA (February 22, 2016) – A new GBTA Foundation survey of business travellers who are based in Europe’s three largest business travel markets—the United Kingdom, Germany and France—shows that 3 out of 5 travellers in each country booked a business trip through a “traditional channel,” while a similar share used an “alternative channel,” in the past year. Of those who had access to a corporate online booking tool (OBT), roughly four out of five used a traditional channel, while about half used an alternative channel, in the same period.
The survey, Booking Behaviour: The Business Traveller’s Perspective, sponsored by Concur, also revealed differences by company size and travel policy. Unsurprisingly, employees of large companies are most likely to use traditional channels as larger companies appear more likely to have these channels available, and require travellers to use them. Even at large companies, however, nearly half of business travellers in each country have used an alternative channel to book at least one trip in the past year. When employees are required to follow mandated travel they are also more likely to use traditional channels, while those encouraged to follow guidelines are more likely to use alternative channels.
“Business travellers in the UK, Germany and France book through a diverse number of booking channels and this survey showed that even when travellers have OBT access, they commonly book directly with alternative channels,” said Monica Sanchez, GBTA director of research. “Travel buyers and their programs should keep this in mind and address the exceptions to the rule when booking outside of the corporate channels and put in place a clear protocol to ensure duty of care responsibilities are met.”
“This GBTA study highlights the fact that EMEA employees frequently need to book travel directly with suppliers, which represents a significant challenge for their employers,” said Tim MacDonald, executive vice president of Travel for Concur. “Unmanaged, out-of-channel bookings can undermine a travel program’s savings benefits, policy enforcement, duty-of-care obligations and supplier contract commitments. The good news is that with the right tools, companies can acknowledge and manage bookings in alternative channels occurring today without encouraging more supplier direct bookings.”
When asked why they booked outside of their company’s preferred booking channel, business travellers most commonly answered better pricing, the ability to earn loyalty status and more convenience. Even when travellers use alternative channels, they may still book with their company’s preferred suppliers. They most commonly use non-preferred suppliers when they find a more convenient option, when a preferred supplier is not available and when they find a cheaper price somewhere else.
While business travellers use alternative channels for a variety of reasons, the survey shows many prefer using OBTs as almost half of all travellers indicate a corporate online booking tool as their “most preferred,” booking choice, even if they could use any method. In general, when travellers have OBT access, a majority use an OBT in many situations or always. This is especially true in France (80 percent), compared with the United Kingdom (63 percent) and Germany (52 percent). However, in each country, at least one-fifth of these business travelers say they use their OBT in some situations or never.
An online survey was conducted of 741 business travellers in the United Kingdom, Germany, and France. The survey was conducted by the GBTA Foundation using a business travel panel. Fielding took place from October 26, 2015, to November 2, 2015. Respondents qualified if they were employed (full-time or part-time), worked for a company that “required (them) to follow (its) published and enforced travel policies” or “encouraged (them) to follow general guidelines” for travel, and had traveled at least twice for business in the past year.
The study, Booking Behaviour: The Business Traveller’s Perspective, is available exclusively to GBTA members by clicking here and non-members may purchase the report through the GBTA Foundation by emailing [email protected]
CONTACTO: Colleen Gallagher, +1 703-236-1133, [email protected]
Acerca de Concur
Concur, an SAP company, imagines the way the world should work, offering cloud-based services that make it simple to manage travel and expenses. By connecting data, applications and people, Concur delivers an effortless experience and total transparency into spending wherever and whenever it happens. Concur services adapt to individual employee preferences and scale to meet the needs of companies from small to large so they can focus on what matters most. Learn more at www.concur.com or the Concur blog.
Acerca de la Fundación GBTA
La Fundación GBTA es la fundación de educación e investigación de la Asociación Global de Viajes de Negocios (GBTA), la principal organización comercial de viajes y reuniones de negocios del mundo con sede en el área de Washington, DC y operaciones en seis continentes. Colectivamente, los más de 9000 miembros de GBTA administran anualmente más de $345 mil millones de viajes de negocios globales y gastos de reuniones. GBTA proporciona a su creciente red de más de 28 000 profesionales de viajes y 125 000 contactos activos educación, eventos, investigación, defensa y medios de comunicación de primer nivel. La Fundación se estableció en 1997 para apoyar a los miembros de GBTA ya la industria en general. Como fundación líder en educación e investigación en la industria de viajes de negocios, la Fundación GBTA busca financiar iniciativas para promover la profesión de viajes de negocios. La Fundación GBTA es una organización sin fines de lucro 501(c)(3). Para obtener más información, consulte gbta.org y gbta.org/foundation.