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Resumen de la semana

El martes, the House Transportation and Infrastructure Committee held a hearing on U.S. airline customer service featuring representatives from United, Alaska, Southwest, American and the Consumers Union.

De acuerdo a esquivar, members of Congress urged executives to improve their customer service and questioned airlines’ overbooking practices.

GBTA released a statement on the hearing, sharing results from a poll in which 64 percent of travel buyer members felt the “Passenger Bill of Rights” does not adequately protect the business traveler.

De acuerdo a La colina, a Senate subcommittee held a similar hearing on airline customer service on Thursday. Senators raised questions about ancillary fees, overbooking procedures, and legroom on planes.

Compra de viajes de negocios informes Lufthansa has introduced direct sales links with two TMCs, cutting out the €16 GDS booking charge.

De acuerdo a 4Hoteleros, Sabre is investigating a breach in their reservations system that serves over 32,000 hotels and other properties.

Viajero de negocios notas automated TSA screening lanes are coming to New York’s JFK. Head of security at Newark, JFK and LaGuardia airports says the automated lanes improve passenger-screening efficiency by nearly 30 percent.

De acuerdo a esquivar, the European Union has decided not to suspend visa-free travel arrangements with the United States and Canada.

Viajero de negocios informes mishandled bag rates reached a record low last year. A new report estimates an average of 5.73 bags per thousand passengers were mishandled in 2016, compared to 6.53 in 2015.

De acuerdo a Viajero de negocios, Qatar Airways now offers free stopovers in Doha. The promotion enables transit passengers to enjoy a free one-night stay in the city.

EE.UU. HOY EN DÍA informes American Airlines plans to take away more legroom from economy passengers. The airline plans to reduce legroom by up to two inches in the economy cabin of its new jets arriving this year.

De acuerdo a 4Hoteleros, the Australian government will develop a second airport for Sydney after a decades-long debate.

EE.UU. HOY EN DÍA states Southwest will end its practice of overbooking. CEO Gary Kelly announced the company’s decision to cease overbooking on Thursday morning.

Business Insider Informes que Airbnb added a search filter allowing business travelers to look for “Business Travel Ready” listings.