Many Business Travelers Staying at Home-Sharing Properties Unsupported By Travel Policy
Alexandria, VA (April 13, 2017) – Home-sharing properties are allowed in one out of every six travel polices (17 percent), according to a new study released today by the GBTA Foundation, the research and education arm of the Global Business Travel Association. However, more than double the number of business travelers are under the same impression (37 percent), meaning many travelers are booking and staying in properties unsupported by their travel policy – a serious duty of care issue.
The study, Home-Sharing and Travel Policies – A Shifting Landscape, conducted in partnership with AccorHotels also revealed many companies are making an effort to review home-sharing options before making a decision to include or exclude them from travel policies. At organizations deciding not to allow these options, two-thirds of travel professionals either looked at these options before deciding not to include them (52 percent) or are currently reviewing them (13 percent).
“A Travel professional must simultaneously balance his or her obligation to keep travelers safe with a need to make cost-effective decisions and select suppliers and services that foster productivity, while not compromising the well-being of the traveler,” said Kate Vasiloff, GBTA research director. “Allowing home-sharing services into a traveler program may not be the right option for every company, but it should be an informed decision.”
Travel Professionals Express Home-Sharing Concerns
Travel professionals are most worried about the safety and security of home-share properties (87 percent) as they have a responsibility to maintain duty of care for all travelers, compared to 55 percent who have this same concern for traditional hotels. Similarly, three in five (61 percent) travel professionals are very concerned about the unpredictability of home-share property conditions, while about half as many say the same about hotels (33 percent).
Concerns over financial policies and reservation stability are next in line after duty of care issues. Travel professionals expressed concerned about home-sharing properties having nonrefundable deposits (58 percent, compared to 44 percent for traditional hotels), canceling reservations at the last minute (51 percent, compared to 36 percent) and enforcing strict cancellation policies (44 percent, compared to 35 percent). Ancillary but important offerings to business travelers, like reliable Wi-Fi (33 percent), inflexibility with check-in and check-out (28 percent) and lack of amenities (18 percent), are less of a concern to travel professionals.
How Home-Sharing Companies Can Address Business Travel Concerns
Some home-sharing companies have begun tailoring their offerings to appeal to both concerns expressed by travel professionals and business traveler desires. This includes not allowing hosts listing their properties for business travel to cancel a reservation within seven days of check-in and requiring frequently-needed business travel essentials to be provided, like Wi-Fi, a laptop-friendly workspace and even an iron and hangers.
Two-thirds (61 percent) of travel professionals are very concerned about the current inability to collect traveler information during booking with home-shares. If home-sharing options were integrated into the GDS so traveler bookings could be tracked, one-half of travel managers (52 percent) say this would increase the likelihood of including these options in their travel policy.
The report, Home-Sharing and Travel Policies – A Shifting Landscape, is available exclusively to GBTA members by clicking here and non-members may purchase the report through the GBTA Foundation by emailing [email protected] The GBTA Foundation will host a webinar, in partnership with AccorHotels, on April 18, 2017 at 2pm ET to explore current travel policies, concerns about home-sharing inclusion, and current traveler demand as well as other alternative models to traditional hotels. Register today: Home-sharing for Business Travel– A Shifting Landscape.
Methodology: The GBTA Foundation conducted an online survey of 147 travel professionals in the United States and Canada. The survey was fielded January 31 – February 10, 2017.
À propos de la Fondation GBTA
La Fondation GBTA est la fondation d'éducation et de recherche de la Global Business Travel Association (GBTA), la première organisation commerciale de voyages d'affaires et de réunions au monde dont le siège est situé dans la région de Washington, DC et qui opère sur six continents. Collectivement, les plus de 9 000 membres de GBTA gèrent chaque année plus de $345 milliards de dépenses mondiales de voyages d'affaires et de réunions. GBTA fournit son réseau croissant de plus de 28 000 professionnels du voyage et 125 000 contacts actifs avec une éducation, des événements, des recherches, des plaidoyers et des médias de classe mondiale. La Fondation a été créée en 1997 pour soutenir les membres de GBTA et l'industrie dans son ensemble. En tant que principale fondation d'éducation et de recherche dans l'industrie du voyage d'affaires, la Fondation GBTA cherche à financer des initiatives visant à faire progresser la profession du voyage d'affaires. La Fondation GBTA est une organisation à but non lucratif 501(c)(3). Pour plus d'informations, voir gbta.org et gbta.org/foundation.
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Ligne Colleen Gallagher, +1 703-236-1133, [email protected]