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8:00am - 9:00am
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Registration and Networking Breakfast
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9:00am - 10:00am
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Opening Buyer Panel
Join us as we set the stage for an interactive day! The summit kicks off with buyers from the Energy, Sports, Entertainment, Emergency Management & Consultancy/Project sectors sharing the complexities of each traveler’s journey and the unique challenges of overseeing a non-traditional managed travel program. The panelists will reveal the differences, nuances, common requirements, booking styles, processes, and personas that will drive the event’s conversation and outcomes.
Moderator:
- Will Tate, Partner, GoldSpring Consulting
Panelists:
- Elizabeth Dressel, Director of Travel Management Services, University of Wisconsin
- Kristen Gibson, Americas Travel Manager, Capgemini North America
- Holly McTague, Senior Manager - North America Travel, Halliburton
- Lee Palmer, Corporate Travel Manager, Metro Goldwyn Mayer Studios
- Carmen Smith, Senior Manager – Travel & Events, ICF
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10:00am - 10:30am
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Policy and Compliance
How do policies differ for the various traveler types? Where is there commonality between verticals? This segment will explore important policy components, how company culture affects policy development, applying varying policies for different business purposes, and best practices to ensure compliance.
Moderator:
- Leslie Andrews, Global Travel Category Practitioner, JLL
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10:30am - 11:00am
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Risk Management
Duty of care is paramount no matter what the traveler type. Understand the various types of risk and exposure that apply to your company and travelers. What tools and strategies can help manage travel disruptions, insurance policies, location management, emergency preparedness, communication protocols, stakeholder support, security clearance levels, and more?
Moderator:
- Bruce McIndoe, President, McIndoe Risk Advisory LLC
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11:00am - 11:15am
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Discussion Session (Policy and Compliance & Risk)
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11:15am - 12:00pm
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Networking in Supplier Showcase
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12:00pm - 12:45pm
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Lunch Break
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12:45pm - 2:00pm
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Sourcing
Identify sourcing and contracting best practices, challenges and opportunities for the air, accommodations and ground transportation vendors. Discussion topics will include:
- Accommodations: wide range of housing types, sourcing platforms, best practices for tracking of accurate information, management of the logistics of rotations or repeat pattern stays (based on traveler needs, duration, and amenities).
- Air Transportation: management of group movements vs. individual flights on a variety of carriers (commercial to private), integration of these transports into complex itineraries, specialized bookings requiring specialized 24/7support, accurate tracking and reporting while dealing with disruptions, delays, changes, specialized baggage/cargo, etc.
- Ground Transportation: best practices in controlling and integrating ground transportation into travelers’ itineraries, software options to manage bookings, tracking insurance, consolidate movements, and optimize shuttle or car service transfers for your traveler or rental car options.
Moderator:
- Leslie Andrews, Global Travel Category Practitioner, JLL
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2:00pm - 2:15pm
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Discussion Session (Sourcing)
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2:15pm - 2:45pm
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Coffee Break/Networking
Made Possible by Southwest
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2:45pm - 3:15pm
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Technology
With multiple sources of technology, not only can the booking process be complex, it also does not always intuitively integrate with your company’s needs. Identify when and how to seek tools and platforms that can consolidate data sources, integrate off-line bookings (commercial, charter, private), enable data mapping (connecting the dots), in-channel booking (manifest to GDS to ISOS), produce single source itineraries, etc.
Moderator:
- Sara Rooney, Customer Success, Tripgrid
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3:15pm - 3:45pm
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Payment Solutions, Expense Reconciliation & Reporting
Managing budgets or projects, paying multiple vendors or contractors, identifying the right payment solution to help process payments, control expenses, prevent leakage and ensure accurate reporting from a wide variety of channels is always a challenge in a complex travel environment. This session will explore options for centralized payment processing, P-Cards, V-Cards, Purchase Orders, Payment ID’s, contractors/subcontractor payments, billing, aggregating data, reducing expense leakage and more...
Moderator:
- Will Tate, Partner, GoldSpring Consulting
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3:45pm - 4:00pm
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Discussion Session (Technology & Payment/Reporting)
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4:00pm - 4:30pm
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Wrap-Up, Next Steps and Closing Comments
- Robert Ambrozy, Executive Vice President- Global Sales and Business Development, GBTA
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4:30pm - 5:30pm
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Closing Reception in Supplier Showcase
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