What’s missing in managed travel programs? According to 2018 GBTA research conducted in partnership with SAP Concur, one-third of travel buyers don’t know how long it would take them to confirm their employee’s safety in the event of an emergency.
During GBTA Convention 2018, SAP Concur President Mike Eberhard chatted with GBTA Executive Director & COO Michael W. McCormick about the safety and awareness elements travel programs are lacking. Eberhard pointed out that only about one percent of travel programs have someone available to assist travelers 24/7.
Additionally, they discussed the unique safety challenges for women and LGBTQ populations that travel programs should consider. Concerns for female travelers are mainly about physical safety, such as location and lodging. However, issues for LGBTQ individuals revolve around political freedoms, particularly in communities that may not lawfully protect them. Eberhard says understanding these challenges is critical for the safety of these populations.
View the full interview here:
Visit GBTA’s YouTube Channel for even more insight and Broadcast Studio interviews from last year’s Convention.