Self-Paced Training Program Modules

The key learnings obtained throughout this program include strategies, tools, and resources to support the topics of:

Module #1

  • The Evolution of Supplier Relations
    • The landscape of travel has changed so dramatically over the past year and will continue to evolve as we look to the future.  Not only will the structure of supplier teams, sales and account management look different, so will the ways in which travel buyers will engage with their suppliers.  This session will evaluate new and effective processes for: Vendor assessment, Vendor management, Supplier Collaboration, Negotiations, Costing (volume, spend, budget), and more.  Providing insight into an evolved strategic approach for further evolved travel buyer and supplier relations.
  • Do You Really Need an RFx?  Procurement Practices Evolved
    • This session will identify contract agility, exploring when and how to go to bid or not.  Understand the purpose behind the different formats of RFx including: RFQ (Request for Quote), RFI (Request for Information), RFS (Request for Solutions) or Renewal Agreements, and will share a balanced approach from the eyes of the travel buyers with insights applicable to travel suppliers.
  • Creating Compelling Communications in the Post-Pandemic Era
    • Whether you’re seeking executive level buy-in for your return to travel plans, soliciting employee sentiment from your travellers, or you’re re-engaging your client base, communications have never been so important.  This session will walk you through the process of creating a communications plan and pushing your messaging up (to leadership) down (to your travellers) or out (to your customers/vendors).  We will focus on communicating effectively with the tools you have, creating clear and compelling messaging, while employing empathy and understanding.    
  • Digital Footprint of the Future
    • The increase of contactless and digital platforms and applications pose an exposure risk – how can companies and travellers protect their data; what actions can be taken today to protect the evolving trends towards hyper-digital. Travelers need to become more advanced and proactive in protecting their personal and financial information when on-line and on travel. Each traveler should create a Digital Persona to use and not expose their real persona information. In this way, if a site is hacked and your Digital Personal information is stolen, your real personal information is protected. Learn how to create and use a Digital Persona along with cybersecurity techniques to protect yourself and your financial information.

Module #2

  • A Holistic Look at Workforce Risk Management
    • Working remotely has blurred lines between work-life and home-life.  Employers are realizing that the responsibility to the workforce extends beyond just their travelers.  In this session we will explore the changing Duty of Care responsibilities for the entire workforce, how to identify and communicate risks to the organization, and how to engage with suppliers to contribute to the overall success of your organization’s Workforce Risk Mitigation Plan.  This along with the measures organizations need to put in place to resume international travel whilst meeting their Duty of Care obligations.
  • The Emerging Traveler “Digital Nomads”
    • Embracing the emerging traveler, work-from-home & work-from-anywhere.  This session will identify key tactics to evaluate for and plan towards the inclusion of this new traveler in your company.  As more of us than ever before are working from home, from a remote location or even from another country, learn about the immigration compliance risks, taxation issues and the steps you should take to mitigate them. 
  • Transportation's Changing Landscape
    • Covid has changed how people travel and use the various modes of transportation.  This session will detail the specific changes that have taken place as a result of Covid within transportation sectors in the areas of: Network Planning, Travel Barriers, Health and Safety Protocols, Contactless Processes, and Partnership Flexibility.  Detailed changes and key applications will be shared on how travel programs and business travelers need to adapt.
  • Meet with Confidence. How to Protect Your Company and Your Travelers.
    • This session will highlight the contract changes, processes and clauses that have emerged as a result of Covid-19 impacting both groups & meetings and business travel.  Attendees will walk away with the most current understanding and definition of some key contract clauses, along with transformational considerations when booking your groups and meetings. This session will be loaded with reference materials to help navigate the days ahead, protecting your company and your travelers so they can meet with confidence.

Module #3

  • The ROI of Business Travel & Meetings
    • Due to COVID, the entire premise that travel is a business requirement is under scrutiny.  CFOs will be reluctant to give back travel budget without asking questions.  Travel Managers need a deep understanding of their programs and its data.  Along with their traditional tasks, Travel Managers will now need to work with their colleagues throughout the company to justify the need for travel in economic terms.  This session will provide key metrics and measurements helping to define the ROI of business travel & meetings.
  • No Traveler Left Behind – DE&I Strategies
    • DE&I Strategies to incorporate into your travel program. Is your travel program guilty of boiler plating and putting your travelling workforce at risk? Give it a reboot in 2021 by bringing Diversity, Equity & Inclusion into your Duty of Care Program through learning to identify the specific needs of travelers and manage their associated risks. Duty of Care isn't one-size-fits-all, and not all travelers are the same; determining how to mitigate unique risks impacting travelers is crucial for their safety.
  • The Future of Hotel Sourcing for Transient Programs
    • This session will highlight the changes that have emerged as a result of Covid within respect to hotel sourcing and explore: when it is applicable to go to RFP vs. Rollover vs. Dynamic pricing, GBTA’s Express RFP’s, scorecards, best practices, benchmarking, GBTA’s new Covid RFP questions and more.
  • Building a Sustainable Travel Program
    • It is important to invest in sustainable travel practices and with vendors who support sustainability.  How to look towards to the future of travel beyond Covid, with a sustainable foundation. Building a sustainable business travel program is more important than ever and travel managers have an opportunity to lead the way. Business travel can have a large impact on a company's environmental footprint, and simply offsetting CO2 emissions is not enough. As travelers become increasingly environmentally conscious and corporates integrate sustainability into initiatives across their organizations, the travel industry is coming under pressure to develop more sustainable business practices. Join this engaging session to learn the four steps.





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