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I’ve been fortunate to have worked in the business travel industry throughout my entire career. I’m now in my ninth year in my role at GBTA, serving on behalf of our Association to better what I firmly believe is the most resilient, passionate and relevant industry in the world. At GBTA, we work every day to connect the people that connect the world. It is without question, the people, who make this industry so special.
For this week’s GBTA podcast episode, longtime industry veteran John Snyder joined me for a conversation about the workforce in our industry, innovation and engaging travelers. As many of you know, John is the president and CEO of BCD Travel and is responsible for the company’s strategic direction to fulfill their mission of helping people and companies travel smart and achieve more.
When I asked John what keeps him up at night, it wasn’t solving for the latest technology issues or focusing on the bottom line that he talked about. Instead, he shared his concern around bringing new talent into his organization and our industry as a whole. He sees a need for a bigger voice for the industry recruiting at colleges and universities around the world to attract new and interesting talent. The industry can be taught, but talent, attitude and attention to customers are skills to go after.
Looking beyond recruiting talent to work in the travel industry, GBTA research has shown the important role travel plays across the job market when it comes to recruiting and retaining top talent. Given today’s tight labor market and low unemployment, this becomes increasingly important for companies. So, how can a TMC help their customers in this area by making the business travel experience as good as it can possibly be?
“Part of it is just helping our customers on the front-end to understand how they can really use [travel] as a recruiting tool, and then from that end, providing the highest level of service and really helping keep the travelers engaged in a travel programs is a really huge responsibility for the TMC community,” John said. “Overall traveler satisfaction and traveler engagement need to be one of the highest priorities of any TMC, because that’s really, at the end of the day, what we’re hired to do.”
We also talked innovation – looking at BCD’s approach to innovating, as well as the future for open environments for technology in our industry, which admittedly has a long history of having many closed technology platforms that don’t always play well with others.
“I think open ecosystems are critical to the future success of our industry,” John said. “The old days of having a closed platform that no one could come in and utilize your technology or your resources is really a way of the past. Now it’s really creating that open ecosystem, so you can share technology back and forth, and be able to integrate easily and effectively for our customers.”
To hear the full conversation, tune in to this week’s episode of The Business of Travel:
Stay tuned in the coming months as I’ll be interviewing more leaders across our industry for their perspectives and insights on the opportunities and challenges facing business travel. You can also listen to the podcast and subscribe via iTunes, Stitcher, Google Play and your other favorite podcast directories.
On this week’s episode of The Business of Travel, GBTA Executive Director and COO Michael W. McCormick talks with John Snyder, BCD Travel President and CEO, about the workforce in the business travel industry, innovation and engaging travelers.
You can download and listen to The Business of Travel in iTunes, Stitcher, Google Play and your other favorite podcast directories. Be sure to subscribe to the show so you don't miss out!
Conferência da GBTA no Rio de Janeiro apresentou as novas tendências e inovações no mercado corporativo
A sexta edição da Conferência GBTA Rio de Janeiro, realizada esta semana (dia 17) no Prodigy Santos Dumont, serviu para solidificar o evento no calendário oficial de eventos daquela cidade. Com um conteúdo acadêmico de tendências e inovações no mercado de viagens corporativas apresentado por lideres da indústria, o evento brindou os participantes com temas de agrado geral, que marcam a nova linha de conteúdo da GBTA, a nível global.
Fabio Camargo, diretor Brasil, da Delta Airlines abriu o evento falando sobre os mercados latino-americano e global sob a perspectiva de uma cia. aérea americana. Em seguida, Wellington Costa, diretor regional da GBTA Brasil, moderou o painel “Velozes e Furiosas, as Tendências em Mobilidade Corporativa”, tendo como panelistas Fernando Cavalheiro, diretor da CEP Transportes, Robson Oliveira, gerente estratégico para a América Latina e Caribe, da Enterprise e Marcelo Godoy, gerente comercial da Triple M/Logicpax, trazendo respostas para os desafios que atingem os transportes terrestres nas grandes cidades brasileiras.
Debora Verencio e Cristhiane Gadelha, gerentes da CIBT Visas, deram continuidade a programação abordando o tema de segurança de dados. Após o almoço, Roland de Bonadona, CEO da Bonadona Consulting, moderou o painel “O Futuro da Hospitalidade”, tendo como panelistas, Cesar Nunes, diretor de marketing e vendas da Atrio Hoteis e Diego Garcia, diretor de Marketing e vendas da Nobile Hoteis. Ricardo Mader, CEO da Jones LaSalle Lang, deu continuidade apresentando a “Hotelaria Brasileira em Números 2018”, relatório finalizado recentemente em conjunto com o FOHB.
O evento, também, teve como ponto alto as duas sessões de exposição, pela manhã e pela tarde, apresentando mais de 20 dos principais “players” da indústria de viagens corporativas, para os quase 200 participantes. Gabriel Barreiros, COO da Argo Solutions e Clarissa Costa, responsável pela gestão financeira e controle orçamentário, da Estácio, explanaram sobre “expense management”, durante quase uma hora.
Finalizando o evento, Debora Rocha, gerente de segurança regional, Brasil, da ISOS International, concluiu falando sobre “Duty of Care”.
Extensão da viagem de negócios para tempo de ócio ou bleisure é maior entre millenials
Em estudo conduzido pela GBTA, em parceria com Hilton Hotels & Resorts e baseado em uma enquete feita com 675 travel managers norte-americanos sobre suas experiências em “viagens de bleisure” (a extensão de viagens de trabalho para ócio), mostrou que os millenials (48%) fazem viagens deste tipo mais que os da Gen-X (33%) e os Baby Boomers (23%).
No passado ano, a razão mais comum para não estender as viagens de negócio para ócio era a falta de tempo (58%). Razões menos comuns foram: políticas de empresa (18%), lugares não desejáveis (17%) e custos (14%).
No ano passado, a Fundação GBTA lançou um relatório que constatou que 36% dos viageiros de negócios dos Estados Unidos realizaram bleisure em ao menos uma viagem. Esta prática permanece como um tema relevante e reflete o crescimento de travel managers millenials.
Também reflete um aumento no investimento das companhias no bem-estar dos seus colaboradores, as quais além das facilidades como academias, áreas de recreio e jogos, também oferecem em alguns casos mais tempo livre; contexto no qual os colaboradores podem ter mais flexibilidade para fazer viagens de bleisure.
Um estudo lançado no ano passado feito pelo CWT Institute encontrou que os travel managers jóvens, com idades entre os 20 e 25 anos, fazem viagens de bleisure duas vezes mais que a taxa global.
Membros da GBTA podem ver o estudo completo aqui. (https://hub.gbta.org/groups/reviews/item/20/11/2483)
GBTA BTI™ Outlook – Anual Global Report e Forecast 2018 mostra crescimento em viagens de negócios a nível global e latino-americano
O gasto em viagens de negócio totalizou $1.33 bilhões em 2017. Isto inclui viagens individuais e em grupo, reuniões de negócios, serviço ao cliente, desenvolvimento profissional, reuniões internas de empresas e controle de qualidade e operações.
A atividade medida inclui também gastos reembolsáveis e não reembolsáveis por parte de travel managers em bens e serviços como hotéis, transporte aéreo e terrestre, restaurantes e entretenimento.
O crescimento global em viagens de negócio ultrapassou em 5.8% os níveis de 2016, o que poderia significar o final da era da incerteza nas viagens coorporativas globais, que permitiu somente um crescimento moderado de 3%-5% anualmente desde o ano 2012, devido a múltiplos fatores que desafiaram a economia mundial.
Isto coincide com a expansão da economia global até meados de 2016 com a participação chave de economias desenvolvidas e emergentes. Em efeito, o gasto em 15 dos principais 20 mercados para viagens de negócio no mundo cresceu além das tendências em 2017, ultrapassando a média global dos cinco anos prévios.
No caso da América Latina, o ramo de viagens de negócios se recuperou em 2017 ganhando 11% para contabilizar $51 mil milhões. Isto seguiu uma queda de 8% em 2016. O mercado dominante é o brasileiro. O mercado de viagens de negócio do Brasil se recuperou novamente no ano passado, aumentando em 12.7%.
Os travel managers do Brasil gastaram aproximadamente $30.7 mil milhões em 2017, com a décima posição mais alta no mundo. Outros mercados de viagens de negócio chave na América Latina também contribuíram positivamente ao crescimento regional em 2017 com Argentina, Colômbia e Chile obtendo 11.4%, 7.1% e 8.4%, respectivamente.
O 2018 GBTA BTI™ Outlook – Anual Global Report and Forecast é um estudo completo sobre o gasto de viagens coporativas, que cobre 73 países. Membros de GBTA podem ver o estudo completo aqui (https://hub.gbta.org/groups/reviews/item/20/11/2645).
Barceló Hotel Group aposta a hotéis urbanos
Grupo Barceló, depois da sua fundação em Maiorca, Espanha em 1931, deixou de ser uma companhia familiar de transporte para converter-se em um dos grupos turísticos mais importantes da Espanha e do mundo, por meio de sua divisão hoteleira e de viagens, com uma planilha de mais de 23.000 pessoas.
Em 2006, o grupo entrou no top 30 das cadeias hoteleiras a nível mundial e em 2007, a revista Hotel & Motel Management colocou a Barceló Hotels & Resorts no posto 28 do mundo por número de quartos. Em 2016, Barceló Hotel Group lançou sua nova estratégia múlti marca com um desenvolvimento importante na internacionalização do grupo. Sob esses novos padrões, a companhia diversifica seu portfólio de hotéis para oferecer melhores e mais específicos serviços a cada cliente segundo suas necessidades.
Isto inclui América Latina, onde os hotéis urbanos são um foco primordial para a companhia hoteleira, como o foi a aquisição do Barceló México Reforma, seu primeiro hotel na capital mexicana e um dos hotéis urbanos mais emblemáticos do Passeio da Reforma, com um total de 505 quartos e uma oferta de 26 salas de reuniões até para 800 pessoas, entre outros serviços. Também têm uma forte presença em Puebla e Querétaro, cidades de grande importância para a economia do país. Atualmente, o grupo possui 247 hotéis com mais de 54.000 quartos em 22 países.
GBTA Calls on EU and UK Leaders to Agree on Outstanding Issues in the Withdrawal Agreement
Progress in the Brexit negotiations since the June 2018 European Council Summit has been slow by every measure. The UK and EU negotiating teams have met in Brussels since mid-August in the hope of finalizing the outstanding issues in the Withdrawal Agreement preparing the exit of the UK from the EU. Despite these efforts, they have reached the long-earmarked deadline of the October European Council Summit without evidence of clear progress on some of the key remaining issues relating to the Withdrawal Agreement, such as Northern Ireland.
Even despite positive talks over the weekend, political considerations have brought us back to square one.
In this context, ahead of the European leaders’ Summit taking place on 17-18 October, GBTA stresses once again that securing the Withdrawal Agreement and transition remains essential for the business travel industry. The lack of progress in negotiations puts into question the feasibility of guaranteeing certainty for businesses with an effective, predictable transition period as of March 2019. Letting the UK leave the EU without a deal would lead to brutal changes to the current trading, economic and social environments causing serious consequences on business travelers themselves, as citizens and as business representatives.
Although GBTA welcomes the EU and the UK’s increased activities on preparing stakeholders for every outcome including a “no deal”, with publications of many technical notices (UK and EU), the priority remains to not reach that point. We appreciate the fact that aviation is one of the few areas in which the European Commission and the UK Government has been forthcoming with their contingency planning. The UK has in fact committed to unilaterally grant permits to allow EU airlines to continue providing their services in the UK. We can only hope that the EU-27 will agree to reciprocate these permits for UK airlines even in the case of a no deal.
While Brexit contingency planning for the aviation sector is relatively advanced, if not properly managed, risks still exist that would undermine many key principles critical to the business travel industry. GBTA has been continuously defending the need for proper connectivity, robust competition and high standards for safety and security measures for travelers as well.
That is why GBTA calls on the EU and the UK to harness the general momentum to conclude the Withdrawal Agreement, including the vital transition period, by mid-November at the latest. This will ensure the EU-27, the European Parliament and the UK Parliament have sufficient time to adopt the provisions of the agreement. GBTA also looks forward to EU and UK negotiators initiating discussions on the framework for the future trading relationship between the EU and the UK, especially when it comes to future aviation arrangements.
Finally, GBTA looks forward to meeting with key EU decision makers again this week to discuss Brexit and its impact on the business travel sector at this critical juncture.
It’s no secret that when you’re away from home, fast food like McDonald’s and Dunkin often looks significantly more appealing than taking the time to find healthier options. Staying consistent with a meal plan and being active are steps to a healthy lifestyle that you shouldn’t have to compromise on while on business travel.
Now, there’s no harm in treating yourself every once in a while, to your favorite sugary Frappuccino or donuts, but its best done in moderation. Many restaurants – including fast food spots – make a point now of indicating healthier choices on their menu making your decisions easier even when you are in a rush as well. In a recent Twitter chat, we asked our followers to share their top tips for staying committed to diet and exercise on the road. Here are the top five:
1 - Pick a local restaurant and walk there instead of taking a cab.
2 - Look into trying ClassPass or similar subscription-based fitness memberships you can use in many different cities.
3 - Take an early morning walk around the city you're visiting.
4 - When selecting a hotel, determine whether they have a gym ahead of time.
5 - Finding healthy options at most restaurants is doable. Be mindful of where you go and what you order.
According to recent GBTA research, conducted in partnership with Dinova, 77 percent of business travelers consider healthy eating while traveling to be important.
Want to learn more about what your travelers think about eating out while on the road for work? Get more info about the study findings here.
Are employees leaving themselves, your company and your customers vulnerable to a data breach when they travel? The answer is something we all need to examine – and re-examine – regularly.
Many business travelers simply aren’t aware of the full range of issues they need to address. It’s understandable: trying to ensure data security and privacy is more challenging than ever, complicated by advances in technology, new types of data, and the proliferation of mobile devices. In 2017, there were eight connected devices per person; by 2021, that number is expected to rise to 13 connected devices per person. That’s a lot of ground to cover.
Following is a breakdown of travelers’ common vulnerabilities around data privacy – and a toolbox of behavioral changes and solutions to help mitigate the risks.
A Cautionary Tale
To kick off this discussion, I’d like to share an example I’ve observed in the wild – in this case, an airport in our nation’s capital. I recognized a well-known elected official in the waiting area. The official was reading a document on a tablet, clearly visible from multiple angles, using a large font setting. Later, the official put down the tablet and went to speak with people away from the seating area, leaving the tablet unsupervised and unlocked. When it was time to board, the tablet sat forgotten on the official’s seat until someone else pointed it out to the official just before he had checked in at the gate.
This example may seem extreme, but in my experience it’s common; it’s easy to overlook even the basics of data security when traveling, especially for those who have gotten comfortable with the process. It’s important that we rethink our routines and behaviors to ensure we don’t overlook privacy and security basics.
First, we need to consider visual exposure. It starts with the people in our immediate vicinity, such as the person sitting next to us on a plane or train, but it expands much further. We have to consider who might be above us or behind us at a distance using a device that allows them to zoom in. We have to think about security cameras and other devices intended for protection recording views of the area that could be reviewed by many and stored indefinitely. But we must also consider that the devices could be hacked or used for nefarious purposes. In some locations, we might even need to think about drones!
Verbal exposure also matters. There’s a feeling of anonymity in crowded places that can lull people into a false sense of security. However, we don’t always know who’s around us or what information they might be able to glean and use. Conversations about sensitive company topics should be conducted in private.
Then, there are the ways in which we leave ourselves digitally exposed. Do you use open, publicly-available Wi-Fi in hotels, airports and other public places? Do you use the shared charging stations? Unfortunately, these services pose a significant data security risk. The Wi-Fi risk is better known, but many travelers don’t realize that hackers can quickly install skimmers or “juice jackers” on USB chargers that allow access to the data on the device being charged.
Finally, there is physical exposure – the risk of someone simply taking our devices. This risk is compounded infinitely for anyone who does not lock their devices when not in use, providing easy access to the information stored within. This type of casual or accidental neglect is more common than you’d think – but also easily corrected and avoided.
Stocking Your Data Privacy Toolbox
Fortunately, for every area of vulnerability around data privacy, there are tools available to help address the common threats. Here are key behaviors and technologies that will help keep information safe while employees travel:
Used collectively and consistently, this toolbox of solutions can help provide important safeguards for data privacy across devices and throughout the business trip.
About the Author
Rebecca Herold (FIP, CISSP, CISA, CISM, CIPT, CIPM, CIPP/US, FLMI) is CEO and founder of The Privacy Professor consultancy, established in 2004. She is also co-founder and president of SIMBUS, LLC, an information security, privacy, technology and compliance management cloud service for organizations of all sizes, in all industries, in all locations, founded in 2014. Rebecca is a privacy consultant for 3M and receives compensation in connection with her participation as a 3M Privacy Consultant.
 Cisco Annual Visual Networking Index Forecast, 2017
After causing destruction in Cuba, Hurricane Michael was upgraded to a Category 4 storm before hitting the Southeast U.S., Buying Business Travel reports. According to CNBC, over 300 flights were cancelled at Charlotte Douglas International Airport on Thursday.
Meetings & Conventions recently revealed their fourth annual list of the top 25 women in the meetings industry. The list included GBTA President Christle Johnson, ITM Chair Karen Hutchings and WINiT founder Michelle “Mick” Lee.
British Airways, Delta Air Lines, United Airlines, Finnair, and the carriers of the LATAM group will participate in NDC exchange, a platform that “bridges the gap between IATA’s New Distribution Capability (NDC) and traditional distribution methods,” Buying Business Travel reports.
Hyatt announced its plans to acquire Two Roads Hospitality for a base purchase price of $480 million, Business Traveller writes. Through the acquisition, Hyatt will be adding 23 new markets to its presence.
According to Hotelmarketing’com, acquisitions will continue to occur in the hotel sector, but they will become more targeted.
Hertz announced Tracy Gehlan as its new chief operations officer for its international division, TravelDailyNews International notes.
This week, we announced the formation of the WINiT Strategic Advisory Board to provide direction for the future of WINiT. We announced our acquisition of WINiT this summer at our annual Convention.
According to USA TODAY, New York’s JFK Airport is set to get two new terminals in a $13 billion transformation. The seven-year construction project is expected to begin in 2020.
IHG announced plans to remove plastic straws from its 5,400+ hotels by the end of 2019, TravelDailyNews International reports. The hotel group has already removed plastic straws from nearly 1,000 hotels.
For this week’s podcast, ECPAT-USA Director Michelle Guelbart shares ways the travel industry can help put an end to child trafficking, including specific tips for travel buyers and suppliers.
According to Travel + Leisure, IATA recently revealed what airline passengers really want based on results from its annual global passenger survey. The survey also found that passengers are less willing to share personal data than a year ago.
Skift reports Microsoft will invest an unspecified amount in ride-hailing platform Grab, which operates in Southeast Asia.
GBTA, the voice of the global business travel industry, today unveiled the speaker lineup for its sold-out Western Canada Business Travel Symposium in Calgary on Thursday, October 18.
This event is an evolution of the Energy, Resources & Marine Symposium that has taken place annually in Calgary from 2014 to 2017. Our 2018 symposium will feature keynote speakers and education sessions focusing on business travel, logistics and crew/camp movement, and accommodations within the industry sectors of oil, gas, energy, resources, mining, forestry and agriculture, specific to the western Canadian provinces of Saskatchewan to British Columbia.
Attendees will hear insights on the latest technology trends impacting the Canadian business travel industry, lessons on crafting a comprehensive end-to-end travel program for companies operating crew movements, learn about NDC’s impact on personalization in our industry, and much more. In addition, our symposium will provide an excellent opportunity for travel buyers and suppliers to network with other professionals involved in these specialized industry sectors.
Keynote and Centre Stage Speakers include:
We also have an excellent line-up of Featured Session Speakers that includes:
For more information and the full agenda, please visit the symposium website. Press registration is complimentary for accredited media. For media accreditation, please contact Marianne Varkiani at email@example.com.
*The following post was originally sent as a member email to GBTA and WINiT members.*
At Convention this August, I had the pleasure of announcing GBTA’s acquisition of WINiT, a career development network aimed at increasing visibility and advancement for women in the travel, meetings, events and exhibition industries. This move further strengthened our ongoing commitment to support women in the travel industry.
Today, I am thrilled to announce a key milestone in the post-acquisition integration process: the formation of the WINiT Strategic Advisory Board. This Advisory Board brings together a remarkable and diverse group of travel industry leaders to help expand WINiT’s mission globally. Both GBTA and former WINiT leadership are represented on this board to help foster consistency and innovation within WINiT as it evolves and grows.
The Advisory Board will provide strategic guidance and direction for the future of WINiT as a GBTA Board of Directors initiative. The members of the Advisory Board include:
Chair – Dorothy Dowling, Senior Vice President & CMO, Best Western® Hotels & Resort
Vice Chair – Michelle ‘Mick’ Lee, Founder, WINiT, Managing Director, Arrow 212
Delores Alexander, Vice President, Indirect Supply Chain, Boeing
Jodi Allen, Executive Vice President & CMO, Hertz
Michele Bryant, Global Chief Procurement Officer, Deloitte
Amanda Cecil, PhD, CMP, Senior Vice President, Professional Development and Research, GBTA
Mary Ellen George, Head of North America, Tramada Systems
Christle Johnson, Vice President, Travel & Business Services, Johnson Downie, LLC; President, GBTA
Beth Kinerk, Senior Vice President, Avis Budget Group
Melissa Maher, Senior Vice President, Global Partner Group, Expedia, Inc.
Michael W. McCormick, Executive Director and COO, GBTA
Traci Mercer, Senior Vice President, Lodging, Ground and Sea, Sabre Travel Network
Malaika Myers, Chief Human Resources Officer, Hyatt Hotel Corporation
Becca Rabinowitz, Head of SpotHero for Business
Dawn Repoli, Vice President, Program Development, GBTA’s WINiT Business Unit
Kristen Shovlin, Vice President, Sales Operations & Development, Delta Airlines
Scott Solombrino, President and CEO, Dav El / Boston Coach Chauffeured Transportation Network; President, GBTA Allied Leadership Council
The first in-person meeting of the Advisory Board is scheduled for November. The GBTA and WINiT teams, now in collaboration with the WINiT Strategic Advisory Board, are working diligently to finalize a strategic plan and path forward that leverages the synergies and unique attributes of both organizations for the benefit of GBTA and WINiT members. Additional announcements will be coming in November, along with the integration of select WINiT programming into GBTA Conference 2018 Berlin in partnership with VDR – Europe’s largest business travel conference.
On a closing note, today marks the 6th annual United Nations International Day of the Girl, a day dedicated to galvanizing worldwide enthusiasm for goals to better girls’ lives, providing an opportunity for them to show leadership and reach their full potential. I cannot think of a better way to celebrate this day than taking this next step in our efforts to grow WINiT’s mission globally as we further affirm our commitment to support the lives and success of women around the world.
Exciting times are on the horizon for GBTA, WINiT and the entire travel industry as we come together to drive change and advocacy for women. I look forward to sharing this incredible journey with all of you.
For this week’s episode, The Business of Travel talks with Michelle Guelbart, Director of Private Sector Engagement for ECPAT-USA about ways the travel industry can help put an end to child trafficking. Michelle also discussed the importance of urging Congress to reauthorize the Trafficking Victims Protection Act.