The Business of Travel

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The Official Blog of the Global Business Travel Association


Podcast: Data is the Foundation of All Negotiations

This week’s episode of The Business of Travel focuses on all things to do with travel data. We discuss the sheer amount of data available and how technology is changing the game. Several industry experts on the supplier side joined us to share their insights as well as two GBTA buyer members who shared their best practices on how they use data to build better travel programs.

Featured experts on this week's podcast episode include:

  • Andres Fabris, Founder & CEO, Traxo

  • Mat Orrego, CEO & Co-Founder, Cornerstone Information Systems

  • Mike Daly, Senior Vice President of Sales, Freebird

  • Peggy Studer, Vice President Marketing, RoomIt by CWT

  • Jami Stapelmann, Executive Director for Global Travel and Meetings, The Estée Lauder Companies Inc.

  • Leslie Andrews, Global Travel Category Manager, CDK Global  

 

 

You can download and listen to The Business of Travel in iTunesStitcherGoogle Play and your other favorite podcast directories. Be sure to subscribe to the show so you don't miss out!


Newsletter: febrero 2019

GBTA ofrece una sólida agenda de eventos en América Latina para 2019

La inversión anual de América Latina en viajes corporativos es de $51,4 mil millones de dólares. Por ejemplo, Brasil es el décimo país a nivel mundial con mayor inversión en Business Travel y se espera que para 2019, su inversión sea de casi $31 mil millones de dólares.  Perú, por su parte, es el país anfitrión #39 en tener mayor cantidad de reuniones internacionales de negocios a nivel mundial. En 2018, Chile, Argentina y Colombia representaron los países Latinoamericanos con mayor crecimiento en inversión en viajes de negocios. En Costa Rica, más de 20 compañías de Fortune 500 y otras 250 multinacionales están aprovechando las habilidades del país para impulsar el crecimiento y la eficiencia.

De ahí que no es casual que GBTA tenga preparada una agenda de eventos de mucho peso en la región para 2019 en las ciudades de mayor importancia para el segmento de Viajes Corporativos. Todos los asistentes pueden esperar obtener una valiosa actualización mediante una variedad de sesiones educativas de alto nivel.

En 2019, la serie de eventos se iniciará en Santiago de Chile, seguido por São Paulo, Rio de Janeiro, San José, Buenos Aires y Lima. Adicionalmente, habrá días educativos en otros mercados clave de México, Brasil y Argentina y en ciudades como Bogotá y Ciudad de Panamá.

Lo siguiente es el programación de eventos:

GBTA Business Travel Management Workshop – Santiago, Chile, 25 de abril de 2019

Conferencia GBTA 2019 – São Paulo, Brasil, 27 de mayo de 2019

Conferencia GBTA 2019 – Rio de Janeiro, Brasil, 16 de septiembre de 2019

Conferencia GBTA 2019 – San José, Costa Rica, 24 de septiembre de 2019

Conferencia GBTA 2019 – Buenos Aires, Argentina, 22 de octubre de 2019

Conferencia GBTA 2019 – Lima, Perú, 15 de noviembre de 2019

 

Convención GBTA 2019 se realizará en el centro de convenciones más grande de Norteamérica en Chicago

El McCormick Place, el Centro de Convenciones más grande de Norteamérica, ubicado en la ciudad de Chicago, recibirá este año a cerca de 7000 profesionales en viajes de negocio. Los profesionales vendrán de más de 50 países y traerán más de 400 compañías exhibidoras, a la edición número 51 de la Convención GBTA, del 3 al 7 de agosto.

La movilidad en un ambiente de mucha aceleración, una experiencia de viaje más personalizada y la atención de riesgos en un dinámico contexto tecnológico, ambiental y geopolítico, son parte de los temas y soluciones cuales se hablarán en lo que se considera el evento del año en viajes de negocio.

Durante la Convención, se llevara a cabo el 3 de agosto, el WINiT Summit 2019 en Chicago. WINiT Summit 2019 reunirá a profesionales de todos los niveles con el meto de cambiar positivamente las carreras y vidas de las mujeres en industrias relacionadas con los viajes de negocio. Encuentre más información en: https://www.gbta.org/news-and-advocacy/newsroom/gbta-convention-2019-coming-to-chicago

 

GBTA México presenta su nueva mesa directiva

Por Carlos Galván, de Factor Meetings

GBTA continúa avanzando y tomando fuerza como la asociación más grande de viajes a nivel global. Su estructura organizacional en México, evoluciona para aprovechar de manera óptima el conocimiento de los viajes de negocios.

Como parte de esta evolución, se nombró a Paola García como Directora Regional de México y a Jessica Ordaz en Proyectos Especiales. El intento es poderles ofrecer a los Travel Managers y a todos nuestros socios comerciales, experiencias diferentes y propuestas de valor que sin duda, harán que GBTA tome un giro diferente en México.

Con el objetivo de fomentar el conocimiento y profesionalización de los miembros compradores, se creó el “Board de Travel Managers”. Ellos representarán y serán la voz de todos los miembros activos de la asociación, y a la vez, participarán en proyectos que ayudaran al desarrollo e implementación de los programas educativos agendados durante 2019.

Como presidente está Roció Ceballos, Travel Manager de PWC (Price Waterhouse Coopers), como vicepresidente Nancy Goycochea, Travel Manager de la Cruz Roja Internacional y como junta de comité: Elisa Sánchez Llanes, Travel Manager de Deloitte; Eduardo Villa Travel Manager de Elementia, Victor Ibañez Travel Manager de Holcim.

En la región de Monterrey, está Catalina Cavazos Travel Manager de Metalsa, Paolina Huerta Travel Manager de Femsa y Luis Bueno Travel Manager de Exiros.

También se creó el “Board de Proveedores”, que actuarán como un recurso para los miembros de GBTA, aportando información y material de investigación sobre la industria de los viajes corporativos, liderado por Beat Wille Country General Manager de BCD Travel.


Minimizing Risk for Pregnant Travelers

Pregnant travelers face numerous considerations that most travelers do not need to bear in mind. However, with planning and preparation, pregnant women can safely travel to most locations. Expectant mothers should schedule an appointment with a travel medicine specialist at least four to six weeks before travel. The travel medicine practitioner may need to collaborate with the obstetrician to coordinate care and ensure the best travel plan. For women in their third trimester, or those who will be overseas during their third trimester, consider locating a medical facility at the destination that can manage pregnancy complications, delivery, caesarean section, and neonatal problems.

Pregnant travelers, like all travelers, should ensure that they have health insurance that covers them while they are abroad. Be sure the policy covers pregnancy, pregnancy complications, and care of the infant if the baby is delivered overseas. Evacuation insurance, including coverage for pregnancy-related complications, is also recommended, especially if traveling to a remote area.

Vaccinations

Because some vaccines carry the risk of side-effects that could potentially affect the fetus, carefully review the risks and benefits of each immunization. Ideally, all women who are pregnant should be up-to-date on their routine immunizations prior to pregnancy. In general, pregnant women should avoid live vaccines and becoming pregnant within one month of having received one; however, no harm to the fetus has been reported from the accidental administration of these vaccines during pregnancy.

If not previously received, the tetanus, diphtheria, and pertussis (Tdap) vaccine is recommended during pregnancy to protect women and provide antibodies to the newborn. This vaccine should be given in the second or third trimester. Pregnant women traveling during the influenza season at their travel destination should be vaccinated with an inactivated vaccine. This can be administered in any trimester and is especially recommended for those with chronic diseases and an increased risk of influenza-related complications. Individuals should consult with their physician before obtaining any vaccination.

Diseases

Malaria can be much more serious in pregnant women than in non-pregnant women. Malaria during pregnancy is associated with many complications including high rates of maternal and fetal mortality. Due to increased risk of severe disease, pregnant women should avoid or delay travel to malaria-endemic areas. If travel is unavoidable, expectant mothers should take precautions against mosquito bites and consider prophylactic medication.

Zika virus transmission can occur between currently infected pregnant women and their fetuses; research suggests Zika virus infection during pregnancy may result in “congenital Zika syndrome,” which describes a pattern of conditions found in babies infected with Zika virus in utero. These include microcephaly (an abnormally small head) and damage to the developing brain, eyes, muscles, and joints. Babies born with congenital Zika syndrome may not display all these conditions.

Pregnant women should take strict precautions against mosquitoes, ticks, and other insects in areas that are endemic for arboviruses such as dengue fever, chikungunya, Zika virus, and tick-borne encephalitis. Preventive measures include use of bed nets, use of insect repellents, and wearing protective clothing.

Pregnant women are also more likely to acquire respiratory diseases and urinary tract infections. These illnesses may also be more severe in pregnancy. Pregnant women should ensure they are taking basic health precautions such as good hand hygiene.

Food and Water Safety

Pregnant women may be more vulnerable than non-pregnant women to dehydration after developing traveler’s diarrhea or other gastrointestinal infection. Pregnant women should strictly maintain hand hygiene and make prudent food and beverage choices. Pregnant women should only eat food that is cooked and served hot, and avoid cold food or dishes that have sat at room temperature. Expectant mothers should not consume undercooked meat or fish, unpasteurized dairy products, or anything containing ice. Only eat fresh fruits and vegetables that you have peeled and washed yourself. Drink only bottled and sealed beverages. Carbonated beverages are considered safer. Do not use iodine-containing compounds to purify water, as they could cause negative effects to the fetal thyroid. If diarrhea develops, drink plenty of safe fluids.

Environmental issues

Pregnant women may be more affected by air pollution than non-pregnant women. Additionally, as body temperature regulation is less efficient during pregnancy, temperature extremes may cause additional stress and heat stroke or heat prostration, or harm to the fetus. High temperatures may also cause fainting. Pregnant women should seek air conditioned facilities during extreme heat.

Travel to altitudes of 1,800 meters (6,000 feet) is usually safe, if ascent is gradual. A remote location and the possibility of dehydration pose a greater risk for the pregnant traveler. Planned travel to altitudes above 1,800 meters (6,000 feet) should be discussed with the travel clinic physician and obstetrician.

Transportation Issues

Some airlines have rules restricting travel toward the end of pregnancy. Know your airline’s restrictions. Some airlines require a letter from a medical provider stating that the woman is fit to travel and with the expected delivery date to confirm the length of pregnancy. Generally, international flight is not recommended after 35 weeks and domestic flight after 36 weeks. Some contraindications to airline travel during pregnancy include anemia and a high-risk pregnancy. While flying, pregnant women should wear the seat belt low around the pelvis; move around frequently, stretch, do isometric leg exercises, wear graduated compression stockings to help improve blood circulation; and drink non-alcoholic beverages to avoid dehydration.

Most cruise lines restrict travel beyond 28 weeks of pregnancy, with some restrictions as early as 24 weeks. Some cruise lines require a letter from a medical provider stating that the woman is fit to travel and with the expected delivery date to confirm the length of pregnancy. Pregnant women should check their specific cruise line’s restrictions. Pregnant women on cruises should be aware of the risk of motion sickness, gastrointestinal disease, respiratory disease, and the risk of falls on a moving vessel.


Week in Review

Eight airlines have flaws in their e-ticketing systems that could expose passengers’ personal information, TechNewsWorld reports. The airlines are sending unencrypted check-in links, which could allow hackers to view or change passengers’ flight booking details or boarding passes. The airlines in question are Southwest Airlines, KLM, Air France, Vueling, Jetstar, Thomas Cook, Transavia, and Air Europa.

China Airlines cancelled 26 flights departing from or arriving in the country from Friday through Sunday, Focus Taiwan writes. The airline cancelled the flights due to a pilots’ strike.

Thomas Cook is conducting a “strategic review” of its airline and may consider selling it, BBC notes.

From using a privacy filter on your laptop to using a juice-jack protector, The New York Times shares tips for safeguarding your information while traveling.

Luggage-storage service LuggageHero recently raised $1.45 million in funding to expand its operations in the U.S. and Europe, Phocuswire writes. The service enables travelers to book storage space for their luggage or bags on an hourly basis.

Are you looking for a new way to compare hotel prices on your computer? According to HotelMarketing’com, Google’s new Price Insights feature allows users to compare the price of one hotel to the price of others in the same location. Users can also see how hotel rates fluctuate by day.

Gillian Keegan, Conservative Member of Parliament (MP) for Chichester, recently shared her unique perspective on the outlook for the business travel industry in a post-Brexit world.

According to BusinessGhana, Berlin-based Germania Airline filed for bankruptcy and cancelled all of its flights with immediate effect.

Amtrak is looking to extend its service to the Long Island region, Business Traveller writes. The company has reached an agreement with New York’s Metropolitan Transportation Authority to “jointly study ways to extend Amtrak service beyond New York’s Penn Station to Long Island.”

United announced it will retrofit more than 100 planes as part of a move to add 1,600 premium seats on nearly 250 jets, AP News reports.


Message from the Office of the GBTA President

*The following post was originally sent as an email to GBTA members.*

Dear GBTA Members,

Happy New Year! I hope you all had a wonderful holiday and were able to slow down and enjoy time with your loved ones. The year is off to a busy start and we are excited about what is to come in 2019.

GBTA Convention 2019
Registration is open for Convention, which will be held in Chicago, IL on August 3-7. This year’s Convention theme is Evolve. As travel has evolved and increasingly connected our world, so has our Association. GBTA continues to provide a platform for travel professionals to share best practices, policies and solutions to the industry’s greatest issues.

Stay tuned in the coming months for more on speakers and sessions to expect at this year’s Convention. Don’t miss this opportunity to connect with industry experts and your peers —register today.

WINiT Summit 2019 - Chicago
Last year we announced our exciting acquisition of WINiT and this year WINiT Summit will be held in conjunction with Convention on Saturday, August 3. This one-day event will bring together professionals of all levels for the sole purpose of positively changing the careers and lives of women in travel-related industries. It will feature first-in-class women’s leadership content delivered by a diverse collection of speakers representing a range of industries, experiences and perspectives. More than an education experience, WINiT Summit attendees will be inspired through productive discussions about the challenges and successes women experience along their career journey.

Colonel Nicole Malachowski (USAF, Ret.) will serve as the closing keynote speaker. She will share her experiences paving a new path and culture in the military. She has over 21 years of experience as an officer, leader and fighter pilot in the United States Air Force. She has had the honor of commanding a fighter squadron, flying as a USAF Thunderbird pilot, serving as a White House Fellow and serving as an advisor to the First Lady of the United States. Mark your calendars, you won’t want to miss this!

Chapter Update
I have great news to share on the chapter front—every affiliate has committed to become a GBTA Chapter! Not only that, but the GBTA Board just approved a motion to add a new Chapter, the Oklahoma Chapter. For a complete list of Community member benefits, please click here.

I am excited about what lies ahead for GBTA in 2019. As always, thank you to our members for your continued support and commitment. Please feel free to contact me with any thoughts or questions you may have.

Best regards,

Christle Johnson
GBTA President


Podcast: No Appetite for a No-Deal Brexit

Last week, GBTA and ITM hosted the inaugural Strategic Meetings Management Symposium in London featuring keynoter Gillian Keegan, Conservative Member of Parliament (MP) for Chichester. A travel industry veteran, she shared her unique perspective on the outlook for the business travel industry in a post-Brexit world.

On today’s episode of The Business of Travel, hear excerpts from her remarks followed by a one-on-one interview with GBTA Executive Director and COO Michael W. McCormick. Mike and Gillian discuss how she got into politics from the travel world, the path forward for Brexit and the impact on business travel and business in general.

 

 

You can download and listen to The Business of Travel in iTunesStitcherGoogle Play and your other favorite podcast directories. Be sure to subscribe to the show so you don't miss out!


The Role of Hotel Loyalty Programmes in Business Travel

GBTA recently partnered with AccorHotels to conduct a study investigating the role of loyalty in managed travel programmes in Europe with the goal of understanding how loyalty programmes currently fit within company travel policy and what opportunities may exist in the future.

The majority of European business travellers (74 percent) report that their company uses preferred providers, and 63 percent say these providers must be used when available. Pricing and convenience play the biggest role for business travellers when they do book outside of preferred providers, while loyalty status poses less of a threat.

Regardless of the reasons, booking outside of preferred providers can cause issues for travel buyers. Nearly all European buyers surveyed perceive that hotels are encouraging travelers to book directly by offering additional benefits, greater amenities or dedicated rates. A large majority see this as a growing trend that will have a negative impact on their role as a travel manager.

How Loyalty Currently Fits into Travel Programmes

Loyalty programme membership is popular among business travellers and a majority of those with loyalty memberships say loyalty benefits are important when deciding to book a hotel for a business trip. Two-thirds (65 percent) of travel buyers say employees can use individual rewards accounts on a business trip, however, 18 percent of those do not allow travellers to use accrued points earned through business travel for personal use. Travellers are split on how they prefer to redeem accrued points whether it is for future business travel, future personal travel or on a combination of both.

While motivation for travel buyers to promote loyalty programmes is currently low, many say they would be interested in supporting these programmes if they increased travel policy compliance or increased traveller satisfaction.

Another area travel buyers should consider when it comes to loyalty programmes is what amenities they provide. Travellers value certain amenities that buyers don’t currently include in their contract negotiations with hotels in their travel programme. For instance, the top benefit of loyalty membership for business travellers is the ability to earn upgrades, however, only 20 percent of travel buyers say room upgrades are included in their contract negotiations. Similarly, business travellers prioritize earning free nights through loyalty programmes while few organisations offer the ability to earn complimentary nights after a certain number of bookings.

Corporate Hotel Loyalty

Most organisations are not enrolled in a corporate hotel loyalty programme, however there is interest from both buyers and business travellers. Buyers expressed an interest in doing so for lodging, and to a lesser extent for meetings and events. Business travellers expressed interest if it guaranteed better rates, earned rewards for both the company and the individual, and if the programme were better suited for their business travel needs.

Key Takeaways

For travel buyers, incorporating hotel loyalty into preferred supplier negotiations can provide opportunities to be an active driver in how their travellers use hotel loyalty, which is something most travellers want out of their travel programme. Enrolling in a corporate hotel loyalty account provides a potential option for motivating travellers to book with preferred suppliers while maintaining loyalty benefits and cost savings.

For suppliers, interest among those who offer corporate hotel loyalty accounts is high for lodging, while opportunity exists in promoting the benefits of corporate accounts for meetings and events.

The perception around loyalty and business travel is that it lures travellers away from booking within policy. However, this study reveals that opportunities exist for both buyers and suppliers in incorporating loyalty into travel policies. More discussion on loyalty and company policy during the RFP and contract negotiation process could be mutually beneficial, potentially increasing traveller compliance, satisfaction and loyalty usage.

Methodology

An online survey was conducted of 156 travel buyers in Europe and was fielded between September 4-13, 2018. Additionally, an online survey of 500 European business travellers using an online panel was fielded between September 4-10, 2018. Respondents qualified if they were employed full-time or part-time and if they travelled for business more than once in the past year. The results in this post are based on the 337 who reported being part of a managed travel programme. For this study, managed business travellers are defined as travellers who are required to follow an organisation’s published and enforced travel policies or travellers who are encouraged to follow general guidelines.

More Information

Download an infographic here with key highlights from the research. A summary of findings for the report, Hotel Loyalty in Europe: How Incorporating Loyalty with Policy Can Boost Traveller Compliance and Satisfaction, is available exclusively to GBTA members here.

 

About AccorHotels
AccorHotels is a world-leading travel & lifestyle group and digital innovator offering unique experiences in more than 4,600 hotels, resorts and residences across 100 different countries. With an unrivaled portfolio of internationally renowned hotel brands encompassing the entire range from luxury to economy, from upscale to lifestyle and midscale brands, AccorHotels has been providing savoir-faire and expertise for more than 50 years.

In addition to its core hospitality business, AccorHotels has successfully expanded its range of services, becoming the world leader in luxury private residence rental with more than 10,000 stunning properties around the world. The Group is also active in the fields of concierge servicesco-workingdiningevents management and digital solutions.

Relying on its global team of more than 250,000 dedicated staff, AccorHotels is committed to fulfilling its primary mission: to make every guest Feel Welcome.  Guests have access to one of the world’s most attractive hotel loyalty programs - Le Club AccorHotels. AccorHotels plays an active role in its local communities and is committed to promoting sustainable development and solidarity through PLANET 21 Acting Here, a comprehensive program that brings together employees, guests and partners to drive sustainable growth.

From 2008, the AccorHotels Solidarity Endowment Fund has acted as a natural extension of the Group’s activities and values, helping to combat the social and financial exclusion experienced by the most disadvantaged members of society. Accor SA is publicly listed on the Euronext Paris Stock Exchange (ISIN code: FR0000120404) and on the OTC Market (Ticker: ACRFY) in the United States. For more information or to make a reservation, please visit accorhotels.group or accorhotels.com. Or join and follow us on Twitter and Facebook.


Podcast: 2019 Trends: Sustainability, Security and Simple Meetings

The Business of Travel is back. We are kicking off ‘season two’ of GBTA’s official podcast with today’s episode featuring three GBTA members sharing the top business travel trends to look out for in 2019 around sustainability, security and simple meetings.

 

 

Episode guests include:

Aurora Dawn Benton
Founder & CEO, Astrapto
GBTA Sustainability & Responsibility Committee Member

Erin L. Wilk
Global Security Travel Safety Manager & Interim Head of Internal Communications for Global Security, Facebook
GBTA Board Member

Charles de Gaspe Beaubien
President & CEO, Groupize
GBTA Meetings Committee Member

 

You can download and listen to The Business of Travel in iTunesStitcherGoogle Play and your other favorite podcast directories. Be sure to subscribe to the show so you don't miss out!


Newsletter: janeiro 2019

Conferência GBTA 2019 - Cidade do México analisará as perspectivas da indústria de viagens de negócio para este ano 

Os desafios das viagens de negócio para o ano 2019 serão um dos pontos principais da Conferência GBTA 2019 – Cidade do México, que acontecerá na Expo Santa Fé na capital mexicana, de 19 a 21 de março. O Evento contará com a participarão de palestrantes de grande qualidade, além de oferecer sessões e oportunidades de negócio que preencherão as expectativas dos participantes.

As sessões educativas abrangerão temas atuais como: tecnologia e inovação, gestão de riscos corporativos, o futuro das viagens na América Latina, reuniões e gestão de eventos.

É esperada a participação de uma grande quantidade de travel managers e fornecedores tanto do México como da região latino-americana, especialmente da Argentina, do Brasil, Colômbia, Costa Rica, El Salvador, Estados Unidos e Panamá. Para mais informação, clique aqui.

 

Chicago dará as boas vindas à Convenção GBTA 2019

O maior evento de viagens de negócios a nível global - a Convenção GBTA será realizada na cidade de Chicago do dia 3 a 7 de agosto de 2019. A sede escolhida é o MacCormick Place, o maior Centro de Convenciones da América do Norte, que receberá ao redor de 7.000 profissionais na área de viagens de negócio de mais de 50 países e terá mais de 400 companhias expositoras e uma ampla seleção de oportunidades de desenvolvimento profissional.

Hoje a indústria de viagens de negócios demanda mobilidade em um ambiente de muita aceleração, expressando um desejo por uma experiência de viagem mais personalizada e tendo que abordar os riscos associados junto a um contexto tecnológico, ambiental e geopolítico particulares.  Tudo isto representa novos desafios e oportunidades para os profissionais de viagens de negócios. É por isso que a edição número 51 do Evento do Ano em Viagens de Negócio será dirigida a abordar estes grandes temas e oferecer uma ampla plataforma para a troca de práticas, políticas e soluções para os mesmos.

Junto com a Convenção, este ano será realizada a WINiT Summit 2019 – Chicago, um evento de um dia de duração, que será realizado no sábado (3 de agosto) e espera reunir profissionais de todos os níveis com a finalidade de mudar, positivamente, as carreiras e as vidas das mulheres nas indústrias relacionadas com as viagens de negócios.

Será aplicado um desconto de $100 para aqueles que se registrarem tanto em a convenção como em a WINiT Summit 2019 – Chicago. Mais informação em: https://www.gbta.org/news-and-advocacy/newsroom/gbta-convention-2019-coming-to-chicago

 

Estudo da GBTA mostra o quão preparada está a indústria de viagens de negócio para cumprir com a regulamentação de proteção de dados da União Europeia

Em 25 de maio de 2018, a General Data Protection Regulation (GDPR), entrou em vigência para fortalecer a recoleta, transferência e proteção de dados pessoais dos cidadãos e residentes europeus. Esta regulamentação tem um impacto internacional, afetando toda organização que realiza negócios com a União Europeia, tendo que cumprir com a GDPR.

É por isso que a GBTA, em associação com Cvent, realizou uma enquete com veteranos das indústrias de viagens, reuniões e eventos baseados nos E.U.A., cujo objetivo foi compreender como os profissionais destas indústrias estão se preparando para cumprir e operar com esta regulamentação.  Mais de 46% dos entrevistados assinalou que estava um pouco ou muito preocupado com o cumprimento das regulamentações em sua organização até o dia 25 de maio. No entanto, entre 73% e 77% dos entrevistados mostraram confiança de que sua companhia o faria em os aspectos como relatórios, armazenamento, recoleta, remoção e consentimento de dados.

Mais de 60% demostraram também que sua organização conta com mais de uma equipe para o cumprimento dos esforços que demanda essa regulamentação. Estes esforços se refletem em: mudanças na linguagem do contrato para garantir o cumprimento (45%), nomeação de uma pessoa ou equipe para proteção de dados (39%), estabelecimento de mudanças no armazenamento de dados (37%) e na recoleta de dados (35%), bem como a incorporação de nova tecnologia para o cumprimento (18%). Chama a atenção, no entanto, que 29% dos entrevistados não estivesse cientes dos esforços de cumprimento das suas companhias.

Os conselhos para o cumprimento são: agir agora (o risco de não cumprimento é muito alto), trabalhar com equipes e experts para avaliar as necessidades; mesmo se não houver relação ou eventos com países da União Europeia, é importante conhecer a regulamentação e considerar adotar os alinhamentos GDPR como uma boa prática.

 

Como será o programa de viagens em 2030

Cystal Interactive, um fornecedor especializado na tecnologia de eventos foi o anfitrião de uma sessão durante a Conferência GBTA 2018 – Berlim, em parceria com VDR, com o propósito de descobrir as grandes ideias da indústria sobre como os programas de viagens evoluirão na próxima década.

Chris Elmit, managing diretor da Crystal Interactive abriu a discussão, questionando os 1000 participantes distribuidos em 100 meses, com o propósito de enfocar suas mentes coletivas nas grandes mudanças e inovações que ocorrerão entre 2019 e 2030 desde a perspectiva do viajante, do fornecedor, do comprador e da tecnologia.

Como será o programa de viagens para o ano de 2030, segundo os delegados da Conferência de Berlim?

Sob a perspectiva do viajante, os itinerários serão mais personalizados e alterados de acordo com informação sobre comportamento ou o impacto no tempo real dos eventos globais. Será encontrada uma solução para não ter que chegar com várias horas de antecedência ao aeroporto para passar pelo controle de segurança e a viagem de negócios será feita sem dinheiro, ou seja, automatizada e guiada por dados. Desde a experiência do fornecedor, a viagem de negócios será enquadrada em uma esfera de consciência ambiental, com um forte enfoque nas eleições sustentáveis que cumpram com os requerimentos de responsabilidade social para compartilhar veículos elétricos ou contar com estadias livres de emissões de carbono.

Sob a perspectiva dos que compram viagens de negócios, seu papel será mais automatizado e substituído por inteligência artificial (no entanto, será necessário ensinar à inteligência artificial a escolher opcões mais ambientalmente amigáveis). O desenvolvimento tecnológico depois de 2030 focará em reduzir o tempo de viagens, simplificando o processo completo com conexões sem interrupções, treinando a inteligência artificial com dados de comportamento e análises, e esperando secretamente que alguém, em algum lugar, seja capaz de inventar o teletransporte.


Week in Review

On Tuesday, the UK parliament rejected the Brexit deal that PM Theresa May had reached with the European Union, NPR reports. As the March 29 deadline quickly approaches, it’s possible that the UK will leave the EU with no deal in place. The UK could also unilaterally reverse its decision to leave, as ruled by the bloc’s highest court.

Car rental giant Enterprise is set to acquire corporate travel provider Deem, Skift notes. The deal is expected to close in the first quarter of 2019.

Also in acquisition news, TechCrunch reports American Express acquired Japan-based restaurant booking service Pocket Concierge in an undisclosed deal.

According to The Seattle Times, divers have recovered the cockpit voice recorder from the Lion Air jet that crashed in October. The aircraft crashed into the Java Sea just minutes after taking off, killing all 189 people on board.

After the arrest of Huawei CFO Meng Wanzhou in Canada, China is asking some of its state-run enterprises to avoid business trips to the U.S. and its allies, Bloomberg notes. The country is also asking them to take extra precautions to protect their devices if travel is necessary.

On the branding front, Travel Weekly reports Marriott is relaunching its loyalty program as Marriott Bonvoy, encompassing its Marriott Rewards, Starwood Preferred Guest, and Ritz-Carlton Rewards platforms.

Aer Lingus also unveiled a rebrand of their logo and livery this week, Buying Business Travel writes. The airline is set to take delivery of four A321LRs this year, which will allow them to introduce a new business class product.

According to Skift, event organizers are planning for stretched budgets this year. A poll of 1,200 event creators revealed that half expect their budget for 2019 to remain the same as the previous year; however, 49% also said they expect to be responsible for more events than last year.

All Nippon Airways is trialing driverless buses in a restricted area at Tokyo Haneda Airport, Business Traveller notes. The airline will run tests until January 25, and if the trial is successful, it could lead to the implementation of driverless buses at the airport by 2020.

The future of travel could also hold flying taxi services. According to Skift, Switzerland’s national rail service is in talks to develop air taxis that would transport customers from rail stations to destinations.