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Executivos que viajam a negócios afirmam que lealdade é relevante na reserva de hotéis
Em média, executivos que viajam a negócios consideram três hotéis antes de fazer a reserva e 82% comentam que os programas de lealdade são relevantes na tomada de decisão, de acordo com nova pesquisa da GBTA em associação com Omni Hotels & Resorts.
Adicionalmente, o estudo revelou que 9 entre 10 passageiros de negócios levam em consideração os pontos promocionais como um fator motivacional na seleção do hotel e 81% considera que ser membro do programa de lealdade resulta em um melhor serviço.
Os executivos que viajam a negócios tendem a se dividir no que diz respeito ao uso de pontos de lealdade em viagens de negócio (49%) versus o uso futuro de estadas de lazer (43%).
Uma vasta maioria (84%) dos viajantes a negócios sentem que ter uma experiência personalizada é importante e muitos acham que essa experiência deveria diferir de uma viagem de lazer. Este gráfico resume o que os passageiros de negócio desejam de uma experiência personalizada:
“Desde a reserva ao check out, nossa pesquisa confirma que a personalização é altamente valorizada por parte dos viajantes a negócios, com muitos deles buscando experiências de hotel na mesma medida de suas necessidades de viagem”, afirmou Jessica Collison, Diretora de Pesquisa da GBTA. “Tanto os compradores de viagens como os fornecedores deveriam avaliar como os fatores de personalização incidem nas reservas de hotel e na experiência do hóspede quando tem que ver com o desenho de seus programas de viagens e de lealdade”. Mais informação aqui.
83% das executivas viajando a negócios mencionaram preocupações com segurança no ano passado
De acordo com uma nova pesquisa da GBTA, em associação com AIG Travel, 8 de 10 (83%) mulheres viajando a negócios, afirmaram que experenciaram uma vez ou mais vezes mais preocupações relativas com a segurança ou com incidentes enquanto viajavam por motivo de trabalho no ano passado.
Resultados importantes do estudo realizado mostram que:
“Altos níveis de preocupação têm um impacto tangível nas viagens de negócio para as mulheres”, afirmou Amanda Cecil, Vice-Presidente Senior de Pesquisa e Desenvolvimento Profissional da GBTA. “Uma pesquisa prévia da GBTA mostrou o imenso impacto que a experiência de viagem pode ter na produtividade e nos resultados de negócios enquanto estamos viajando. Afinal de contas, todos os profissionais que viajam querem ser produtivos e fazer negócios, por isso entender os riscos específicos que as profissionais que viajam a negócios enfrentam no caminho dão aos compradores de viagens um papel crítico na abordagem dessas preocupações”.
Mais informação sobre o estudo aqui.
GBTA anuncia a formação da Junta Assessora Estratégica da WINiT
A GBTA anunciou a formação da Junta Assessora Estratégica de WINiT, que dará direção e guia especializada para o futuro da WINiT, como uma iniciativa da Junta Diretiva da GBTA.
Durante a Convenção 2018, a GBTA anunciou a aquisição de WINiT, uma rede de desenvolvimento profissional cujo objetivo é incrementar a visibilidade e o avanço das mulheres no campo das viagens e da indústria de reuniões, eventos e exposições.
“GBTA está comprometida com exercer uma mudança positiva para o desenvolvimento profissional das mulheres”, afirmou Christle Johnson, Presidente da GBTA. “Estamos orgulhosos de ter este destacado grupo de líderes da indústria de viagens conosco para ajudar a avançar na missão da WINiT a nível global”.
Os membros da Junta Assessora incluem a:
Maior informação aqui.
Meios de comunicação argentinos foram ressaltados na sétima edição da Conferência GBTA em Buenos Aires
A sétima edição da Conferência GBTA em Buenos Aires, Argentina, realizada no mês de outubro no Hotel Four Seasons não passou desapercebida para os meios argentinos como o Clarim. Este difundiu uma ampla informação sobre o foro: “O Cenário Atual da Aviação em Argentina: As Vozes dos Protagonistas”, no qual participaram alguns dos executivos das linhas aéreas mais importantes que operam em esse país, como Emiliano Ganduglia (Linhas Aéreas Argentinas), Viviana Santanello (Air Europa), Martín Torres Carmona (Avianca) e Ary Murekian (United Airlines).
O Clarim menciona que em relação com a visão da atualidade e do futuro da indústria da aviação, Ganduglia explicou que “o mercado aéreo comercial mudou na Argentina e isso nos põe pressão para que as pessoas continuem nos escolhendo. Isso nos obriga a melhorar e diminuir custos. Na Linhas Aéreas Argentinas contamos com um grande produto que conecta a Argentina com os principais destinos da região. Buscamos competir com as low cost em tarifas, mas nos diferenciamos no produto: 91 de 100 dos nossos voos saem no horário, um diferencial, junto à quantidade de vôos por dia e o programa de passageiro frequente”. No transcurso desse ano, a Linhas Aéreas Argentinas chegou a ser a segunda mais pontual do mundo.
Torres Carmona agregou que “com uma economia dinâmica o passageiro vai mudando. Isso gera algo de incerteza, mas faz com que nosso trabalho possa se adaptar e melhorar a eficiência em matéria de custos e operacionalidade”. Também explicou que a Avianca, que está por celebrar 100 anos, destaca-se por tecnologia e pontualidade.
Murekian focou na segurança e assinalou que a United Airlines está sendo muito competitiva no mercado de leisure. Agregou que a companhia aérea está focada em encontrar soluções à medida dos clientes corporativos.
Por seu lado, Santanello comentou que é fundamental “sermos cuidadosos com os custos, escutar o cliente e estar atento à tecnologia”. Assinalou, como exemplo, que todos os voos da AirEuropa oferecem Internet a bordo. O artigo completo pode ser visto aqui.
O portal sentiargentina.com destacou a participação na conferência do secretário nacional de Desenvolvimento e Promoção Turística, Alejandro Lastra, a quem deu as boas-vindas ao travel Manager de Gestão Compartilhada e Presidente do Capítulo Voluntário de GBTA na Argentina, Horácio Cristaldo, quem agradeceu a presença e o apoio nacional, enquanto Lastra indicou o seguinte: “por sorte para o desenvolvimento do nosso país a conectividade aérea vem sendo incrementada, a infraestrutura, o investimento hoteleiro e isto permite planejar melhor as viagens e gerar mais oportunidades em matéria econômica”.
Também destacou o trabalho da GBTA e incitou a seguir trabalhando juntos para gerar mais crescimento e mais emprego. A nota completa pode ser lida aqui.
Viajeros de negocio afirman que la lealtad importa en la reservación de hoteles
En promedio, los viajeros de negocio consideran tres hoteles antes de hacer la reservación y el 82% señalan que los programas de lealtad importan cuando toman la decisión, de acuerdo con una nueva investigación de GBTA en asocio con Omni Hotels & Resorts.
Adicionalmente, el estudio reveló que 9 de 10 viajeros de negocios toman en cuenta los puntos de premio como un factor motivacional en la selección del hotel y el 81% cree que ser un miembro del programa de lealtad resulta en un mejor servicio.
Los viajeros de negocio tienden a dividirse en lo que tiene que ver con el uso de puntos de lealtad en viajes de negocio (49%) versus el uso futuro de estadías de placer (43%).
Una vasta mayoría (84%) de los viajeros de negocio sienten que tener una experiencia personalizada es importante y muchos creen que esa experiencia debería diferir de aquella de un viaje de placer. Este gráfico resume lo que los viajeros de negocio desean de una experiencia personalizada:
“Desde la reservación al check out, nuestra investigación confirma que la personalización es valorada altamente por parte de los viajeros de negocio con muchos de ellos buscando experiencias de hotel a la medida de sus necesidades de viaje”, afirmó Jessica Collison, directora de Investigación de GBTA. “Tanto los compradores de viajes como los proveedores deberían evaluar cómo los factores de personalización inciden en las reservaciones de hotel y la experiencia del huésped cuando tienen que ver con el diseño de sus programas de viajes y de lealtad”. Más información aquí.
El 83% de las viajeras de negocio reportó preocupaciones de seguridad el pasado año
De acuerdo con una nueva investigación de GBTA en asocio con AIG Travel, 8 de 10 (83%) de las mujeres viajeras de negocio afirmaron que han experimentado una o más preocupaciones relativas a la seguridad o incidentes mientras viajaban por motivo de trabajo el pasado año.
Resultados clave del estudio de las mujeres viajeras muestran que:
“Altos niveles de preocupación tienen un impacto tangible en los viajes de negocio para las mujeres”, afirmó Amanda Cecil, Vice Presidenta Senior de Investigación y Desarrollo Profesional de GBTA. “Investigación previa de GBTA ha mostrado el inmenso impacto que la experiencia de viaje puede tener en la productividad y los resultados de negocios mientras se está de viaje. Ultimadamente, todos los viajeros quieren ser productivos y hacer los negocios, por lo que entender los riesgos específicos que las viajeras de negocio enfrentan en el camino puede permitir a los compradores de viajes jugar un rol crítico en el abordaje de esas preocupaciones”.
Más información sobre el estudio aquí.
GBTA anuncia la formación de la Junta Asesora Estratégica de WINiT
GBTA anunció la formación de la Junta Asesora Estratégica de WINiT, la cual brindará dirección y guía especializada para el futuro de WINiT, como una iniciativa de la Junta Directiva de GBTA.
Durante la Convención 2018, GBTA anunció la adquisición de WINiT, una red de desarrollo profesional cuyo objetivo es incrementar la visibilidad y el avance de las mujeres en el campo de los viajes y la industria de reuniones, eventos y exhibiciones.
“GBTA está comprometida con ejercer un cambio positivo para el desarrollo profesional de las mujeres”, afirmó Christle Johnson, Presidenta de GBTA. “Estamos orgullosos de tener este sobresaliente grupo de líderes de la industria de viajes con nosotros para ayudar a avanzar la misión de WINiT a nivel global”.
Los miembros de la Junta Asesora incluyen a:
Mayor información aquí.
Medios de comunicación argentinos resaltan séptima edición de la Conferencia GBTA en Buenos Aires
La séptima edición de la Conferencia GBTA en Buenos Aires, Argentina, realizada el pasado mes de octubre en el hotel Four Seasons, no pasó desapercibida para medios argentinos como Clarín. Este difundió una amplia información sobre el foro: “El Escenario Actual de la Aviación en Argentina: Las Voces de los Protagonistas”, en el que participaron algunos de los ejecutivos de las líneas aéreas más importantes que operan en ese país, como Emiliano Ganduglia (Aerolíneas Argentinas), Viviana Santanello (Air Europa), Martín Torres Carmona (Avianca) y Ary Murekian (United Airlines).
Apunta Clarín que en relación con la visión de la actualidad y futuro de la industria de la aviación, Ganduglia explicó que “el mercado aerocomercial cambió en Argentina y eso nos pone presión para que la gente nos siga eligiendo. Nos obliga a mejorar y bajar costos. En Aerolíneas Argentinas contamos con un gran producto que conecta a todo el país y a la Argentina con los principales destinos de la región. Buscamos competir con las low cost en tarifas pero nos diferenciamos en el producto: 91 de 100 de nuestros vuelos salen en horario, un diferencial, junto a la cantidad de frecuencias y el programa de viajero frecuente”. En lo que va del año, Aerolíneas resultó la segunda más puntual del mundo.
Torres Carmona, por su parte, agregó que “con una economía dinámica el pasajero va cambiando. Eso genera algo de incertidumbre pero hace que nuestro trabajo se vaya adaptando y mejore la eficiencia en materia de costos y operatividad”. Explicó que Avianca, que está por cumplir 100 años, se destaca por tecnología y puntualidad.
Murekian hizo foco en la seguridad y señaló que United Airlines está siendo muy competitiva en el mercado de leisure. “Vemos además un auge en lo corporativo, donde se destaca el hub de Houston”. Agregó que la compañía aérea se focaliza, asimismo, en encontrar soluciones a medida de los clientes corporativos.
Por su lado, Santanello apuntó que es fundamental “ser cuidadosos con los costos, escuchar al cliente y estar atento a la tecnología”. Señaló, como ejemplo, que todos los vuelos de AirEuropa brindan Internet a bordo. El artículo completo puede ser consultado aquí.
El portal sentiargentina.com destacó, por su parte, la participación en la conferencia del secretario nacional de Desarrollo y Promoción Turística, Alejandro Lastra, a quien dio la bienvenida el travel Manager de Gestión Compartida y Presidente del Capítulo Voluntario de GBTA en Argentina, Horacio Cristaldo, quien agradeció la presencia y el apoyo nacional, mientras que Lastra señaló lo siguiente: “por suerte para el desarrollo de nuestro país se ha incrementado la conectividad aérea, la infraestructura, la inversión hotelera y esto permite planificar de una mejor manera los viajes y generar más oportunidades en materia económica”.
También destacó el trabajo de GBTA e instó a seguir trabajando juntos para generar más crecimiento y más empleo. La nota completa puede ser leída aquí.
Oportunidades de Patrocinio para la Conferencia GBTA 2019 – Ciudad de Mexico
¿Sabia que en la Conferencia GBTA en Ciudad de Mexico, 7 de cada 10 provedores asiste con el objetivo de relacionarse con nuevos proveedores? Haga un impacto como patrocinador.
CONOZCA MÁS >>
Hurricanes, earthquakes, and tornadoes don’t take travel schedules into consideration. Whether you are close to home or halfway around the world, it is important to always be prepared for when a natural disaster strikes.
When a natural disaster occurs, infrastructure will be impacted and it can take days (if not weeks) before regular operations begin to stabilize. Businesses may be closed, fallen objects may block roads, air traffic may be halted, and power may be out in your area. Here are ways you can prepare yourself for when an emergency happens, whether close to home or while traveling.
On December 4th, 2018, the GBTA Risk Committee will be hosting a webinar focused on natural disaster preparation and response. Please join us for additional information and practical strategies you can implement to be prepared and stay prepared when natural disaster strikes.
This week’s episode of The Business of Travel features a recent GBTA webinar on the REAL ID Act. Steve Yonkers, Director of the REAL ID Program for the Department of Homeland Security, provides an update on the implementation of REAL ID giving you an understanding on what states are still not compliant and what progress is being made, as well as how REAL ID applies to state issued driver’s licenses and ID cards and what alternatives there are for identification at security checkpoints if your state is not compliant.
This episode is presented by the GBTA Government Relations Committee in an effort to keep you up to date as more unfolds on REAL ID and to minimize any disruption for your travelers.
For more information, you can visit the DHS REAL ID website.
You can download and listen to The Business of Travel in iTunes, Stitcher, Google Play and your other favorite podcast directories. Be sure to subscribe to the show so you don't miss out!
Thai-based hospitality group Minor Hotels has purchased an additional stock in NH Hotels, increasing its holding to 94%, Business Traveller reports. The purchase will enable Minor Hotels to expand in Europe, while also allowing NH Hotels to put down roots in Asia.
Icelandair has signed an agreement to buy budget airline WOW Air for nearly $18 million USD (approximately €15.9 million), Buying Business Travel notes.
According to France24, Airbnb is being sued by French hoteliers for unfair competition. The main trade group for French hotels, The Union of Trades and Industries of the Hotel Industry (UMIH) accuses the home-sharing company of “knowingly violating” certain imposed rules.
What will the election mean for business travel? Regardless of who wins or loses, a change in committee leadership means a change in governing philosophies, ultimately affecting our industry. Here are the main travel-related committees to keep an eye on.
Birmingham Airport has unveiled a £500m master plan to increase capacity and improve the traveler experience, Buying Business Travel notes. The investment aligns with the airport’s desire to grow traffic by 40% (to 18 million passengers annually) by 2033.
Over the next 20 years, China will account for approximately 19% of the world’s aircraft demand, Business Traveller reports. According to Airbus’ Global Market Forecast, the country is projected to require nearly 7,400 new passenger and freighter aircraft.
Star Alliance is putting virtual reality technology to the test in select lounges, Business Traveller writes. Travelers flying through CDG in Paris and FCO in Rome can try out the virtual reality systems, which may eventually be offered on planes and across lounges globally.
The TSA will begin testing new technology that can screen multiple passengers from up to 25 feet away, Los Angeles Times reports. If the terahertz screening devices pass the initial tests at a TSA facility, they may be further tested at U.S. airports.
According to IATA’s latest 20-Year Air Passenger Forecast, air traffic could double to 8.2 billion travelers in 2037. The forecast also outlines China, the United States, India, Indonesia and Thailand as the fastest growing aviation markets.
A no-deal Brexit would result in 5 million fewer outbound trips made globally by 2022, Travel Weekly reports. These findings come from a new study by Euromonitor International. They also claim Spain will see the brunt of this, since UK travelers account for nearly 21% of inbound revenues in the country.
Following in Lyft’s footsteps, ride-sharing company Uber has launched a Ride Pass subscription option in select cities, Business Traveller notes.
Chicago’s O’Hare Airport received a new 2.5 million square-foot parking and car rental facility on Wednesday, ABC7 reports. The $242 million facility features 13 car rental agencies, 12 electronic charging stations and “innovative parking guidance technology”.
Will the Democrats take the House? Will the Republicans retain control of the Senate? Pollsters have been trying to predict the outcome for months now. As we head into the midterm elections today, if there is anything we learned from following the polls in the 2016 Presidential election, it is that no one really knows what will happen until the results are in.
At GBTA, we are not in the business of predicting elections, but we do want to let you know what impact the election can have on business travel – regardless of who wins or loses today.
Here are three key travel-related committees to keep an eye on:
House Transportation & Infrastructure Committee - Rep. Bill Shuster (R-PA) is currently serving his third term as Chairman of the U.S. House Committee on Transportation and Infrastructure. As one of the largest committees in Congress, it has broad jurisdiction over all modes of transportation and other aspects of our national infrastructure as well. Shuster is retiring from Congress, meaning the chair of this Committee will change regardless of the election outcome.
If the House flips, the current Democratic ranking member who would become the chair is Rep. Peter DeFazio (D-OR). Rep. DeFazio was a sponsor of the FASTER Act, which GBTA strongly supported. He does however, support raising the cap on the Passenger Facility Charge (PFC). GBTA will continue to engage on these important issues as an increase in the PFC could have a significant impact on the bottom line for companies sending business travelers on the road for roughly 40 million business trips a month – most of which involve air travel.
If the Republicans remain in control of the House, there are two contenders in play to take on the chair role: Rep. Jeff Denham (R-CA) and Rep. Sam Graves (R-MO). Past Legislative Summit attendees may remember Rep. Denham as a speaker in 2015. He has done some positive work for business travelers with his efforts around passenger rail legislation. He is facing a tough reelection campaign that he will need to win first if he wants a chance to chair the Committee though. Rep. Graves is also a past Legislative Summit speaker and a longtime champion of business travel making him a two-time GBTA Navigator Award winner. Politico reports that Graves appears to be first-in-line in this contest, but that both Congressmen have expressed a desire to push a major infrastructure package as an early priority in the next Congress.
House Homeland Security Committee – With current Chairman Michael McCaul (R-TX) reaching his term limit, the leadership for the House Homeland Security Committee will also change regardless of whether the House flips or not. It is not completely clear who will take over should the Republicans maintain control, but Mike Rogers (R-AL) is seen as the most likely.
If the Democrats win the House, ranking member Bennie Thompson (D-MS) would be the next chairman. Thompson has been the top Democrat on the Committee since 2005.
Given the many security items incorporated into the recently passed FAA Reauthorization bill, the Committee will likely focus more attention on TSA oversight issues going forward including workforce and union concerns, whistleblower protections and employee misconduct. Thompson has also shown interest in the growing use of biometric technology and facial recognition by Customs Border Protection and TSA, along with what privacy concerns this technology poses.
Additionally, Politico reported that a Thompson aide has said Democrats want to examine immigration policies that have come out of the Trump Administration including the travel ban, border wall and disaster response.
Senate Commerce Committee – Sen. John Thune (R-SD), current chair of the Senate Commerce Committee, is expected to move to the role of Senate Majority Whip should the Republicans retain control of the Senate.
Sen. Roger Wicker (R-MS) is expected to take on the chair role in this case. His priorities on transportation are not yet known. When it comes to aviation, he has spoken out against regulatory policies that make it harder for the airlines to do business out of concern that this typically means if airlines need to cut service, it will be to less-profitable, rural routes like his state. However, he has also been opposed to the airlines’ views on several issues including pulling air traffic control operations from the FAA and supporting language in the FAA Bill that would bar unreasonable change and cancellation fees (this ultimately was not included in the final bill). In other modes of transportation, he has long been a proponent for maintaining Amtrak’s long-distance routes and will likely be a key voice for Amtrak on this front if he becomes chair.
If the Democrats take control of the Senate, the front-runner to chair the Committee is Sen. Bill Nelson (D-FL). Sens. Maria Cantwell (D-WA) and Amy Klobuchar (D-MN) are also in the mix. Sen. Kobluchar is another long-time champion of business travel and an inaugural winner of GBTA’s first Navigator Award in 2016.
GBTA will be following the election results closely as they come in Tuesday night and will monitor the changes in committee leadership as that unfolds. Travel has always been a bipartisan issue and we will continue to work closely with leaders on both sides of the aisle to ensure the voice of the business travel industry is heard.
I encourage you to help make our collective voice stronger by attending our Legislative Summit next spring and letting your members of Congress know how important business travel is to our economy.
You can also stay up-to-date on GBTA’s advocacy efforts in Washington, D.C., Brussels and around the world by subscribing to GBTA’s bi-weekly Politics of Travel email from GBTA’s Vice President of Government Relations, Shane Downey.
On Monday morning, a Lion Air plane carrying 189 people crashed into the Java Sea near Jakarta, Indonesia, Express reports. Since then, investigators have found the plane’s landing gear, black box, and part of the aircraft, CNN notes. Officials are still trying to determine what went wrong leading up to the crash.
According to the NZ Herald, Brazilian airline Gol is ditching middle seats in premium economy on its new Boeing 737s, which will be used for non-stop flights from Brazil to the United States.
Citizens from the US, Canada, New Zealand, Australia and Japan will be able to use automatic ePassport gates at the UK border starting in 2019, Buying Business Travel notes. Travelers must have passports with the biometric symbol on the cover in order to qualify.
Air France is preparing to launch a new platform that enables travelers to resell their non-refundable tickets, Lonely Planet writes.
In acquisition news, Travel Weekly reports that Fattal Hotel Group has acquired the 173-room Grand Harbour Hotel in Southampton for £29 million.
Also on the acquisition front, Hyatt is planning on formally closing its acquisition of Two Roads Hospitality within the next two to three weeks, Skift writes.
Business travelers say loyalty matters in the hotel booking process, HospitalityNet writes. According to new research, nine in 10 business travelers view rewards points and perks as a motivating factor in selecting a hotel. The research also reveals that travelers are willing to share their information for a more personalized experience.
According to Skift, the Italian government is renewing attempts to sell bankrupt Alitalia. The flagship carrier has attracted bids from Delta and EasyJet, and it’s possible the airline will gain multiple owners.
Emirates is launching the world’s first biometric path at DXB, which will allow travelers check in, go through immigration, enter lounges and board flights simply by walking through the airport, Business Traveler reports.
Fees and surcharges at U.S. hotels are expected to hit an all-time high of $2.93 billion this year, marking an 8.5% increase from $2.7 billion in 2017, Business Traveler notes.
According to USA TODAY, Southwest Airlines will begin offering free in-flight movies for passengers to watch on their mobile devices.
Los Angeles has approved a $2 billion contract for a consolidated car rental facility near LAX, Los Angeles Business Journal reports. The project is expected to be completed in 2023.
As part of GBTA’s professional development opportunities, we offer the Global Leadership Professional® (GLP) Program in partnership with the University of Virginia Darden School of Business. It is the only masters-level course for travel professionals, and the strategic curriculum uses an interdisciplinary approach that addresses both the opportunities and challenges of conducting business in today’s evolving environment.
GBTA’s Professional Development team recently hosted one of the GLP courses called Critical Thinking, Intuition and Innovation at our headquarters just outside of Washington, D.C. As part of the two-day program participants learned methods to map out risks, rewards and varying outcomes to be able to logically assess the consequences of their choices and allow them to make more confident, profitable decisions, while creating better products, processes and services for their customers.
The course was taught by Robert Carraway, Associate Professor of Business Administration at UVA’s The Darden School. For this week’s episode of The Business of Travel, Professor Carraway joins us to talk about executive education, critical thinking and innovation.
Are Business Travel Programs Barring Basic Economy?
According to new research, business travel programs are not on board with basic economy fares. These fares were introduced by many airlines last year and are typically cheaper than standard airfare, but come with restrictions. The report, put out by GBTA in partnership with Airlines Reporting Corporation (ARC), revealed that 63 percent of travel programs never allow basic economy, and even more (79 percent) configure their booking tool to hide basic economy fares when travelers are not authorized. Delve into additional research findings.
GBTA Announces Formation of WINiT Strategic Advisory Board
In early October, GBTA announced the formation of the WINiT Strategic Advisory Board, which will provide strategic guidance and direction for the future of WINiT as a GBTA Board of Directors initiative. GBTA announced its acquisition of WINiT in August at GBTA Convention 2018 in San Diego. More details on this acquisition and initiative can be found here.
Mobile Payments among Travel Buyers and Suppliers Still in Early Adoption Phase
New research by GBTA, in partnership with U.S. Bank, reveals that mobile payments among travel buyers and suppliers are still in the early adoption phase. While most travel buyers and suppliers are familiar with mobile wallet and contactless payment solutions, 49 percent of travel buyers are still unclear on the benefits. Learn more about this new research.
GBTA & ITM Announce Long-Term Joint Venture
During GBTA Convention 2018, GBTA and The Institute of Travel Management (ITM), the leading managed business travel association in the UK and Ireland, announced the creation of a new London-based event for the managed travel and meetings sector. The new joint venture will kick off with an event, focused on Strategic Meetings Management, that will take place in London on 31 January 2019. Find out more about this partnership.
83 Percent of Female Business Travelers Report Safety Concern or Incident in Past Year
A recent study, conducted in partnership with AIG Travel, revealed that more than 8 in 10, or 83 percent, of women have experienced one or more safety-related concerns or incidents while traveling for business in the past year. The report delves into various precautions that female business travelers take due to safety concerns, highlights gaps in managed travel programs, and more. Read on for more statistics on female business traveler safety.
Business Travelers Say Loyalty Matters in Hotel Booking
According to new research by GBTA, in partnership with Omni Hotels & Resorts, 82 percent of business travelers say loyalty programs matter when making a decision to book a hotel. Additionally, a vast majority (84 percent) of business travelers feel having a personalized guest experience is important. Learn more about trends in hotel personalization and loyalty programs.
October 30: GBTA Canada Market Call – Canadian Cannabis Legalization and Its Business Travel Implications
November 6: Benchmark Your Air Travel Policy – Findings from GBTA ARC Research
November 14: New GBTA Research – Simple Meetings by the Numbers – A Huge Process and Savings Opportunity
November 26-27: Advanced Principles of Business Travel Management™
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Earlier this month, I sent the note below as an email to GBTA members outlining why the FAA Reauthorization is such a big win for business travel. Read on below for more and tune in to this week’s GBTA podcast where I had the opportunity to talk with Shane Downey, GBTA Vice President of Government Relations, along with Todd Webster of Cornerstone Government Affairs for an in-depth discussion on the recently passed FAA Reauthorization Bill and what it means for business travel.
In a rare act of bipartisanship in today’s political landscape, Democrats and Republicans worked together to pass a bill that reauthorizes the budget for the Federal Aviation Administration (FAA) for five years. Before the President signed the FAA Bill into law, the Senate passed the bill by a vote of 93-6 and it passed the House by a similarly large margin with a vote of 398-23.
Why is this such a big win for business travel?
As the voice of the business travel industry on Capitol Hill, GBTA staff tirelessly advocates for policies that better the business travel industry. Our Government Relations Committee provides insight to help us identify the issues that matter most, our Chapters engage in advocacy through our annual Government Relations Challenge, and most importantly, many of our members attend our Legislative Summit each year to take our collective voice to the Hill and meet with their Senators and Representatives.
In this one bill, virtually all of the priority issues we have included in our Legislative Agenda for the past five years have now become a reality.
Long-Term Reauthorization: GBTA has been calling for a long-term FAA Reauthorization to provide stability to the nation’s air traffic control system, ensuring the ongoing safe, secure and efficient facilitation of air travel. This bill marks the first five-year extension since 1982. This follows years of instability created by three authorization extensions from 2015-2017, a federal government shutdown in 2013, a lapse in the FAA authorization in 2011 and 23 short-term extensions from 2007 to 2012.
An End to the Diversion of Security Fees: Over the past year, GBTA has been one of the lone organizations supporting the FASTER Act, which would end the practice of diverting a portion of the 9-11 security fee charged on each air ticket toward the national deficit. GBTA argued that this money should go towards security and improving TSA’s efforts as it was intended. This bill ends the current practice of diverting 60 cents on every fee charged by 2027.
PreCheck is PreCheck: PreCheck is a win for all passengers, leading to increased traveler satisfaction and overall safety. This new bill mandates that only those prescreened passengers enrolled in trusted traveler programs can use the PreCheck lanes. It also enacts measures to increase marketing and enrollment capabilities through authorized third parties, which will ultimately continue to strengthen the benefits of PreCheck.
No Voice Calls on Planes: GBTA has long-advocated for #NoCallsOnPlanes as the vast majority of business travelers oppose voice calls on planes. This bill calls for a regulation prohibiting calls on planes. As we always say, sometimes silence really is golden.
Passenger Facility Charges (PFCs): The bill did not include an increase in the PFC, which is a tax on air travelers and essentially a tax on the cost of doing business. The bill also calls for the formation of an expert panel to investigate the need for infrastructure, resources and the impact of increasing the fee – specifically calling out for representation from the business travel industry to act as a stakeholder on the panel. This is the direct result of our efforts to demonstrate the diverse needs of the leisure and business travel industries and showcase the important economic impact of our industry.
Rental Car Taxation: This bill prohibits discriminatory taxes on rental cars at airport locations, meaning that state and local governments can no longer put a tax on a rental car that they wouldn’t put on any other purchase. For example, specific car rental taxes used to pay for new stadiums targeted at travelers renting cars who are not from their voting district would be prohibited.
Business Traveler Protections: Finally, the bill included some consumer protections that will look out for our business travelers including mandates to set new minimum requirements for seats on airplanes; a call to refund passengers for services they paid for but did not receive; and for regulators to determine if it is unfair or deceptive for airlines to tell passengers that a flight is delayed or canceled due to weather alone when other factors are involved.
Thank you to all of our members who have been a part of our advocacy efforts over the years. It was your collective voice that allowed our industry to achieve this tremendous milestone. The fight is never over though when it comes to advocacy as we must remain vigilant on these issues and stay on top of our next priorities. I encourage you all to attend our Legislative Summit next spring to make our voice even stronger. You can also stay up-to-date on GBTA’s advocacy efforts in Washington, D.C., Brussels and around the world by subscribing to GBTA’s bi-weekly Politics of Travel email from GBTA’s Vice President of Government Relations, Shane Downey.
I would also like to thank our long-time friends and colleagues at Cornerstone Government Affairs. Our partnership over the past eight years has been exceptional and your contributions to our success immeasurable.
In closing, it is worth again calling out the outstanding bi-partisan work in Congress and the White House to look past ideological differences and put the future of the business travel industry – and business travelers that drive our economy – first. We hope that this is a model for future success for the global business travel industry and our leaders in Washington.