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The Official Blog of the Global Business Travel Association


Podcast: GBTA Advocacy Update

For this week’s episode, The Business of Travel talks with GBTA’s VP of Government Relations, Shane Downey. Shane provides updates on the latest advocacy efforts on the U.S. front including the FASTER Act, the PreCheck is PreCheck Act, Real ID and FAA Reauthorization.

 

 

Want to stay on top of the latest GBTA advocacy efforts on behalf of the business travel industry across the globe? Subscribe to Shane’s bi-weekly Politics of Travel email today. 

You can download and listen to The Business of Travel in iTunesStitcherGoogle Play and your other favorite podcast directories. Be sure to subscribe to the show so you don't miss out!


Dining Programs are Hot: Here’s Why it Should Matter to You

By Heather Thompson, Public Relations Manager, Dinova

With the Global Business Travel Association’s annual convention just behind us, it’s no wonder everyone is talking about business travel. It’s a hot topic that gets even hotter when we talk about how much business travel actually costs. (Don’t worry, procurement managers, we’re all feeling the same swelter.)

There’s no doubt that managing a travel program is much easier – and ensures your employees receive the best experience possible – when you partner with the right vendors. So, you negotiate the most advantageous contracts with one major airline, one hotel group, one rental car provider, and all is dandy. When it comes to putting together a dining program, however, the sheer number of possible vendors and contracts becomes overwhelming, a herculean task that hardly seems worth the effort. Or is it?

More than $77B is spent annually on business dining in the United States, according to an AMEX and GBTA study released in 2017. That total alone makes it the third largest category of overall T&E spend and clearly identifies dining as a topic worth discussion. But with approximately 640,000 restaurants across the nation, what would a managed dining program even look like?

It should look a lot like any other preferred vendor initiative: one source offering your employees a range of options, enabling them to have a great travel experience while also complying with your travel policy. What else should be included? Discounts or rebates of some kind that gives companies an incentive to use only their services. What makes an outstanding preferred program is understanding the traveler and what they really want.

At Dinova, business dining is always on our mind. We’re always hungry for insights about what makes business diners tick, what’s going on in the restaurant world, and how we can nourish connections between these two passions. In partnership with GBTA, we conducted an in-depth survey of U.S. business travelers in Spring 2018, delving into trends in diners’ habits, technology use, and company expense policies, while also uncovering fascinating generational differences.

Key among our findings: 60 percent of respondents said their organizations do not have any dining program at all, but 74 percent would be motivated to participate in one if they earned rewards for themselves or for the company. Clearly, there’s a huge opportunity for companies to capture employee attention and engagement with a preferred dining program. If you could bring back some of that spend, wouldn’t you?

For more information about Dinova, visit our website at www.dinova.com/company.

About the Author: Heather Thompson, public relations manager at Dinova since 2016, honed her Media Relations skills at a range of organizations, from a boutique PR firm to a Fortune 500 powerhouse. She recently completed her master’s degree in Strategic Public Relations from The George Washington University, and, when not using her PR powers to change the world, can typically be found in a small suburb of Atlanta riding her horses. 

About Dinova:
Dinova provides companies with an innovative marketplace filled with restaurants and enterprise partners who understand the value of a business patron dining on official company business and know that the connections made over a meal drive understanding and shared perspectives that establish lifelong relationships. Dinova nourishes those connections to create value for restaurants, companies, and the business people we serve every day.


The Ladders Experience

Last week on the blog you heard a Convention interview from the Ladders’ leadership team featuring details on how the global mentoring program works and its impact on our industry.
 

Want to learn more? Revisit our podcast episode recorded live onsite at the GBTA Ladders Summit this May. You’ll hear directly from mentees and mentors involved in the program for their take on the experience and how it has helped shape their views on industry trends and best practices.
 


Applications for new mentees for the 2018-2019 season are now being accepted. To be considered, fill out the application by Friday, September 28. For more information, please contact ladders@gbta.org.


Podcast: GBTA Media Day

For this week’s episode, The Business of Travel brings you a special extended episode featuring the breaking news announcements made live during GBTA Convention 2018 at Media Day. Media Day provides a platform for top travel companies to share their breaking news announcements featuring the latest products, partnerships and services across the business travel industry. This year nearly 30 companies participated, and industry expert Monisa Cline interviewed a spokesperson from each company at the GBTA Broadcast Studio. Check out the full list of companies here.

You can download and listen to The Business of Travel in iTunesStitcherGoogle Play and your other favorite podcast directories. Be sure to subscribe to the show so you don't miss out!


Newsletter: GBTA Brasil Setembro 2018

GBTA adquire WINiT para fortalecer o papel da mulher na indústria das viagens corporativas

Com a finalidade de apoiar as mulheres da indústria de viagens, GBTA adquiriu WINiT, uma rede de desenvolvimento profissional que busca incrementar a visibilidade, mobilidade e desenvolvimento das mulheres no campo de viagens, reuniões, eventos e exibições.
Mediante esta aquisição, membros da GBTA e da WINiT serão beneficiados mediante o acesso aos programas e serviços de ambas as organizações e a uma rede ampliada de aproximadamente 12.000 profissionais da indústria.

“Acreditamos na necessidade dentro da indústria de programas e serviços que apoiem o desenvolvimento e o avanço da mulher em sua carreira”, declarou Christle Johnson, Presidente da GBTA.

WINiT foi lançada como uma organização educativa sem fins lucrativos em 2014, em resposta à falta de representação feminina nos níveis executivos mais altos no setor de viagens e hospitalidade, onde a base de emprego abarca mais de um 65% por mulheres.

A rede da WINiT está integrada por 3.000 mulheres e homens focados em oferecer serviços, recursos e programas para abrir oportunidades de desenvolvimento às mulheres da indústria de viagens corporativas. “A fusão da WINiT com GBTA nos permitirá assumir a missão d WINiT a nível global”, afirmou Michael W. McCormick, diretor executivo e COO da GBTA.

 

GBTA prevê 7% de crescimento no gasto global de viagens corporativas

O gasto global de viagens de  negócio alcançou US$1.33 bilhões em 2017, um aumento de um 5.8% com respeito ao ano 2016, de acordo com a GBTA BTI™ Outlook 2018. Prevê-se  que o gasto crescerá outro 7.1% em 2018 e se expandirá a $1.7 bilhões para 2022.

“Este crescimento poderia significar o potencial fim da era da incerteza na indústria global de viagens de negócios, mas o protecionismo crescente está chegando precisamente no tempo equivocado”, afirmou Michael W. McCormick, diretor executivo e COO da GBTA.

O lapso de 2017-2018 é projetado como o período de dois anos mais forte para a indústria das viagens de negócio desde a recuperação inicial da grande recessão em 2010-2011.

GBTA projeta que a Índia e Indonésia serão os mercados de mais rápido crescimento nos próximos cinco anos enquanto que a China permanecerá como o maior mercado  de viagens a nível global e continuará distanciando-se do resto do mundo.

 

A dinâmica economia global gerará preços aéreos e de hospedagem mais altos 

Espera-se que os preços para viagens cresção em 2019, com o de hospedagem alcançando  3.7% e voos 2.6%, devido a uma economia global em crescimento e ao aumento nos preços do petróleo, segundo o quinto Global Travel Forecast, publicado pela GBTA e CWT, com apoio da Carlson Family Foundation.

 “Esta projeção provê a compradores de viagens um melhor entendimento sobre o mercado global e dos lavancadores de preços, mostrando a importância de construir programas de viagem de sucesso que tomem conta do panorama global em constante mudança” assinalou Michael W. McCormick, diretor executivo e COO da GBTA.

Os resultados por regiões podem variar. No caso da América Latina, as projeções de preços de viagens em avião para 2019 é que baixarão em 2%. No entanto, México e Colômbia verão um ligeiro incremento de 0.1% e 1.2%, respectivamente, enquanto que o  Chile experimentará uma subida de 7.5%.

No tocante às projeções de hotel, dentro da América Latina espera-se que os preços  caiam em 1.3% ao total, considerando países como a Argentina (3.5%), Venezuela (3.4%), Brasil (1.9%) e Colômbia (0.7%). No entanto, para o Chile, Peru e México se espera que ocorra incremento de um 6.4%, 2.1% e 0.6%, respectivamente.

Em relação ao transporte terrestre, os preços na América Latina mostrarão fortes declínios na Argentina (9.7%) e no Brasil (5.4%), mas será amais moderado no México (0.3%). Os preços no Chile crescerão 3.1%.

 

GBTA e ITM anunciam parceria de longo prazo

GBTA e The Institute of Travel Management (ITM), a associação líder de viagens de negócio no Reino Unido e Irlanda, anunciaram a criação de um novo evento para o setor de viagens de negócio e reuniões baseado em Londres. A iniciativa é parte de uma parceria de colaboração mais profunda entre ambas as associações.

Esta parceria terá início com um evento sobre a organização de reuniões estratégicas, que acontecerá no Hotel Royal Hoseguards, em Londres, no dia 31 de janeiro de 2019. ITM e GBTA.

“ITM é líder na Grã Bretanha e Irlanda e tem construído uma forte reputação na indústria”, afirmou Karen Hutchings, Presidente da ITM. “A expansão da nossa relação com a GBTA nos permitirá realizar eventos de classe mundial e educativos nos anos que virão”.

Como grandes associados ao longo dos anos, a GBTA e ITM veem esta parceria como um passo natural importante para cumprir com as necessidades das afiliações de ambos em um mundo pós-Brexit. Estabelecido em 1956, ITM representa mais de 3500 compradores e fornecedores de viagens.

 


Travel Risk Management and Sustainability...Connecting the Dots

By GBTA Risk Committee and GBTA Sustainability Committee

 

How organizations manage the health, safety and security of their employees on business travel is not only part of their Duty of Care legal obligation, but also bears heavy influence on their GRI sustainability score. Corporate sustainability is an organization’s activities that demonstrate their work towards social, occupational and environmental concerns in business operations.

Having a Travel Risk Management program and partner not only provides robust travel risk solutions that help organizations protect their people, meet their Duty of Care requirements and save money, but it also helps to meet sustainable development goals and GRI reporting requirements.

It is important to work with a TRM partner, implement a holistic program, and report on how you are protecting your employees by providing solutions in a global environment; such as health consulting, promotion of worker health, and assisting employees with health and safety events while traveling.

Connecting the dots starts with understanding the lingo!

 

Key Sustainability Terms for a Holistic Travel Risk Management Solution:

SDG

   

Sustainable Development Goals

   

SDG 3

   

Sustainable Development Goals in Good Health & Wellbeing

 

Sustainability Report

How an organization reports what they've done to achieve goals

 

GRI

   

Global Reporting Initiative

     

GRI 403

   

Global Reporting Initiative on Occupational Health & Safety

 

SASB

   

Sustainability Accounting Standards Board

 

RobecoSam

 

Sustainability Grading System

       
               

 

Food for thought:

“One out of every eight dollars under professional management in the United States in involved in socially responsible investing. That $3.07 trillion represents a huge pool of money that is being invested in companies that have been found to be sustainable.” – John Friedman (Huff Post, September 2017)

Do you know your company’s Sustainability goals and score?


Week in Review

It has been quite the week of natural disasters. On Thursday, Typhoon Jebi made landfall in Japan leaving nearly 3,000 passengers stranded at Kansai International Airport, Business Insider reports. Due to severe flooding, the airport was forced to shut down.

Tropical Storm Gordon also made landfall this week, causing major airlines to waive change fees in advance, USA TODAY notes.

Officials have unveiled a new facial recognition system at Dulles International Airport in the Washington, D.C. area, The Washington Post reports. The system is expected to eventually replace boarding passes for international travelers with facial scans.

According to Skift, TSA is planning to expand its testing of next-generation scanners (computed topography X-rays) for carry-on bags.

United Airlines announced plans to ditch plastic straws and cocktail stirrers for bamboo equivalents in November, CNBC reports. American Airlines and Alaska Airlines took similar steps earlier this year.

According to SFGate, the House approved a new bipartisan bill called the “PreCheck Is PreCheck Act of 2018” this week. If it becomes law, the legislation will bar TSA from letting non-members into PreCheck lanes.

Ben Coleman, Global Security Executive Services Manager for Facebook, identifies the benefits of leveraging security and travel to build a better travel risk management program.

Skift notes that a rise in peak occupancy nights in 2018 is helping hotels.

A flight from Dubai to NYC ended with passengers and crew taken to the hospital and a quarantined jet, NPR reports. According to the Centers for Disease Control and Prevention, nearly 100 people on the flight complained of illness.  

According to TravelDailyNews International, a new IATA report reveals worldwide annual air passenger numbers exceeded four billion for the first time. The report also delves into airline industry performance in 2017.

USA TODAY notes a “refresh” is coming to JetBlue’s TrueBlue loyalty program. Though the points scheme will remain the same, members will have access to an updated website to track and redeem points.

New research out from GBTA, in partnership with U.S. Bank, reveals mobile payments among travel buyers and suppliers are still in the early adoption phase. Although most buyers and suppliers are familiar with mobile wallet and contactless payment solutions, nearly 50% are unclear on the benefits.


Newsletter: GBTA América Latina Septiembre 2018

GBTA adquiere WINiT para fortalecer el papel de la mujer en la industria de los viajes corporativos

Con el fin de apoyar a las mujeres de la industria de viajes, GBTA adquirió WINiT, una red de desarrollo profesional que busca incrementar la visibilidad, movilidad y desarrollo de las mujeres en el campo de los viajes, reuniones, eventos y exhibiciones.

Mediante esta adquisición, miembros de GBTA y de WINiT se beneficiarán mediante el acceso a los programas y servicios de ambas organizaciones y a una red ampliada de aproximadamente 12.000 profesionales de la industria.

“Creemos en la necesidad dentro de la industria de programas y servicios que apoyen el desarrollo y avance de la mujer en su carrera”, manifestó Christle Johnson, Presidente de GBTA.

WINiT fue lanzada como una organización educativa sin fines de lucro en 2014 en respuesta a la falta de representación femenina en los niveles ejecutivos más altos en el sector de viajes y hospitalidad, donde la base de empleo está conformada en más de un 65% por mujeres.

La red de WINiT está integrada por 3.000 mujeres y hombres enfocados en ofrecer servicios, recursos y programas para abrir oportunidades de desarrollo a las mujeres de la industria de los viajes corporativos. “Fusionar WINiT con GBTA  nos permitirá asumir la misión de WINiT a nivel global”, afirmó por su parte Michael W. McCormick, director ejecutivo y COO de GBTA.

 

GBTA pronostica un 7% de crecimiento en el gasto global de viajes corporativos

El gasto global de viajes de  negocio alcanzó US$1.33 billones en 2017, un aumento del 5.8% respecto del 2016, de acuerdo con el  GBTA BTI™ Outlook 2018. Se vaticina que el gasto crecerá otro 7.1% en 2018 y se expandirá a $1.7 billones para 2022.

“Este remonte en el crecimiento podría significa el potencial fin de la era de la incertidumbre en la industria global de viajes de negocios, pero el proteccionismo creciente está llegando precisamente en el tiempo equivocado”, afirmó Michael W. McCormick, director ejecutivo y COO de GBTA.

El lapso de 2017-2018 se proyecta como el periodo de dos años más fuerte para la industria de los viajes de negocio desde la recuperación inicial de la gran recesión en 2010-2011.

GBTA proyecta que La India e Indonesia serán los mercados de más rápido crecimiento en los próximos cinco años mientras que China permanece como el mercado de viajes más grande a nivel global y continuará distanciándose del resto del mundo.

 

Boyante economía global significa que precios aéreos y de hospedaje serán más altos 

Los precios de los viajes se espera subirán en 2019, con el hospedaje alcanzando un 3.7% y los vuelos un 2.6%, debido a una economía global en crecimiento y el aumento en los precios del petróleo, según el quinto Global Travel Forecast anual, publicado por GBTA y CWT, con apoyo de la Carlson Family Foundation.

“Esta proyección le brinda a compradores de viajes un mejor entendimiento sobre el mercado global y los detonantes clave de los precios, mostrando la importancia de construir programas exitosos de viajes que tomen en cuenta el panorama global en constante cambio” señaló Michael W. McCormick, director ejecutivo y COO de GBTA.

Los resultados por regiones pueden variar. En el caso de América Latina, las proyecciones de precios de los viajes en avión para el 2019 es que bajarán en un 2%. Sin embargo, México y Colombia verán un ligero incremento de 0.1% y 1.2%, respectivamente, mientras que Chile experimentará una subida de 7.5%.

En cuanto a las proyecciones de hotel, dentro de América Latina los precios se espera que caigan 1.3% con declines en Argentina (3.5%), Venezuela (3.4%), Brasil (1.9%) y Colombia (0.7%). No obstante, Chile, Perú y México se espera que vean un incremento de un 6.4%, 2.1% y 0.6%, respectivamente.

En relación con el transporte terrestre, los precios en América Latina mostrarán fuertes decrecimientos en Argentina (9.7%) y Brasil (5.4%) y uno más moderado en México (0.3%). Los precios en Chile crecerán un 3.1%.

 

GBTA y ITM anuncian una alianza a largo plazo

GBTA y The Institute of Travel Management (ITM), la asociación líder de viajes de negocio en el Reino Unido e Irlanda, anunciaron la creación de un nuevo evento para el sector de viajes de negocio y reuniones basado en Londres. La iniciativa es parte de una alianza colaborativa más profunda entre ambas asociaciones.

Esta alianza dará inicio con un evento sobre el manejo de reuniones estratégicas, que tendrá  lugar en el hotel Royal Hoseguards, en Londres, el 31 de enero de 2019. ITM y GBTA, así como la red ampliada de aliados de GBTA en Europa, llevarán a cabo esta actividad.

“ITM es el mercado líder en Gran Bretaña e Irlanda y ha construido una fuerte reputación en la industria”, afirmó Karen Hutchings, Presidente de ITM. “La expansión de nuestra relación con GBTA nos permitirá llevar a cabo eventos de clase mundial y educativos en los años venideros”.

Como grandes socios a lo largo del tiempo, GBTA y ITM ven esta alianza como un paso natural importante para cumplir con las necesidades de las membresías de ambos en un mundo post-Brexit. Establecido in 1956, ITM representa a más de 3500 compradores y proveedores de viajes a lo largo del Reino Unido e Irlanda.

 

Alcance a la audiencia adecuada para hacer crecer sus negocios

En promedio, los asistentes a los eventos de GBTA seleccionan tres nuevos proveedores para sus programas de viaje. ¿Su organización estará en esa lista?

CONOCER MÁS >> http://bit.ly/2GM88zn


GBTA Research and Professional Development Update

GBTA and American Airlines Raise $20,000 for ECPAT-USA during GBTA Convention 2018

GBTA held its first-ever Awareness 5K Run & Walk, in partnership with American Airlines, to raise awareness and funding to stop human trafficking on Sunday morning of Convention with more than 200 registered participants. GBTA continued to raise money throughout Convention, presenting a $20,000 check on Wednesday to benefit ECPAT-USA and its efforts to end child exploitation and trafficking. Details available here.

 

Majority of Travel Buyers Believe Female Business Travelers Face Greater Risk on the Road; New Research Identifies Top Safety Concerns for Women Travelers

Nearly 7 in 10 (69 percent) U.S. travel buyers believe that female travelers generally face greater risk when traveling for business, according to new research released by the Global Business Travel Association (GBTA), in partnership with WWStay. Additionally, 61 percent feel it is very important to consider female safety when implementing risk management programs. Learn more.

 

Companies Increasingly Exposed to Financial Loss and Duty of Care Violations as the Number of Meetings Grow

Globally, half of company-held meetings are simple meetings, yet roughly half of survey respondents report their organizations do not use a “managed” meetings channel for simple meetings, according to new research released by GBTA in partnership with HRS. Read more.

 

Buoyant Global Economy Means Higher Hotel and Air Prices in 2019

Travel prices are expected to rise sharply in 2019, with hotels going up 3.7%, and flights 2.6%, driven by a growing global economy and rising oil prices, according to the fifth annual Global Travel Forecast, published by GBTA and CWT with the support of the Carlson Family Foundation. More details here.

 

New Research Identifies Business Travel Dining Trends

Clear generational differences exist when it comes to business traveler dining, payment and expensing options, according to new research released by GBTA in partnership with Dinova, Inc. According to first-of-its-kind research that delves into the psyche of the business diner, Millennials are more likely to dine on-the-go, while Boomers are most likely to wine and dine clients and Gen Xers typically dine in a group with colleagues. Learn more.

 

Travel Buyers Looking to Bring Innovation to Booking Process

Consumerization, personalized booking and live chat top the list of booking innovations travel buyers are most excited about offering through their travel program to improve the user experience, according to new research out from GBTA in partnership with SAP Concur. Read on for more details.

 

GBTA Forecasts Seven Percent Growth in Global Business Travel Spend, Potentially Signifying End to Era of Uncertainty

Global business travel spending reached $1.33 trillion in 2017, advancing 5.8 percent over 2016 levels, according to the GBTA BTI™ Outlook – Annual Global Report & Forecast, a new report released during GBTA Convention 2018. Spending is forecast to advance another 7.1 percent in 2018 and will expand to $1.7 trillion by 2022. Read more.

 

Upcoming Events

September 5: Advanced Principles of Business Travel Management™ (Education)

September 6: Partner Event – DBTA TEMA MØDE | Let's Talk TMC Future (Education)

September 6: Partner Event - Hotelmanagement: Einkauf von Hotelleistungen (Education)

September 6: 2019 Global Travel Forecast- How much will travel cost in 2019? (Webinar)

September 11: Lost in Translation- 5 counter-intuitive realities in business travel management (Webinar)

See More Upcoming Events

 

 

Thank You to Our Partners

AccorHotels

AIG

AirPlus International

ARC

Avis Budget Group

BCD Travel

Best Western Hotels & Resorts

Carlson Family Foundation

Cvent

Delta Air Lines

Denihan

Dinova

EmpireCLS Worldwide Chauffeured Services

Enterprise Holdings, Inc.

GBTA

Hilton

HRS Global Hotel Solutions

Hyatt Hotels & Resorts

IHG® - InterContinental Hotels Group

Lufthansa German Airlines

Millennium Hotels and Resorts

Omni Hotels & Resorts

Radius Travel

RoomIt by CWT

SAP Concur

Shangri-La Hotels and Resorts

Southwest Airlines

United Airlines

U.S. Bank

WorldAware

WWStay

Wyndham Hotel Group


Mobile Payments among Travel Buyers and Suppliers Still in Early Adoption Phase

Most travel buyers and suppliers are familiar with both mobile wallet and contactless payment solutions, however, 49 percent of travel buyers are still unclear on the benefits, according to research released today by GBTA, in partnership with U.S. Bank. The results signal more work needs to be done to grow adoption of these payment methods in the business travel community.

The research shows opportunity as many organizations within the business travel industry are receptive to new technology adoption, but as with any emerging product, there will be some hurdles before it is fully embraced.

The study reveals chip cards are widely offered by issuers (82 percent) and organizations (87 percent). Mobile payments are still relatively new to both parties. Only 18 percent of organizations currently offer mobile wallets as a payment type to their employees, while even fewer (11 percent) offer contactless cards as an option. Mobile wallets, such as ApplePay, Samsung Pay and Google Pay, enable users to make payments by holding a mobile device at a terminal. Contactless cards are physical cards with features allowing them to be tapped at a terminal, replacing the need for swiping or inserting cards at point of sale systems.

Challenges and Opportunities

For organizations that have already adopted mobile payments, the challenges they encounter are cardholder education (47 percent), incorporating organizational travel and expense policies (33 percent), and complications with the card setup process (27 percent).

Those who have adopted mobile and contactless technology found benefits including increased employee satisfaction, a reduction in lost or stolen cards and better adherence to travel policy. 

The Future of Mobile Payments

It will be important to watch consumer trends and adoption of mobile wallets for personal purchases, as use of fast, easy and convenient consumer-grade technology and innovations tends to eventually spill over to growing demand for the same experience on the business side.

“GBTA’s research results confirm what we have long believed, which is there is great potential for added convenience and security by using mobile payments. In fact, the impact of these features is why U.S. Bank was the first financial institution to offer a mobile payment solution for Visa and Mastercard corporate card transactions,” said Jennifer Swenson, vice president of Corporate Payment Systems at U.S. Bank. “These benefits, combined with growing consumer use of mobile payments, are positive indicators for greater mobile payment adoption among business travelers in the future.”

More Information

Download an infographic here with key highlights from the research. An Executive Summary for Business Traveler Payment Solutions: Perceptions, Pain Points, and Payoffs for Adoption is available exclusively to GBTA members by clicking here.

Methodology

GBTA conducted an online survey of 311 travel buyers and suppliers based in North America. Fielding took place from February 21 to March 2, 2018.