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2014 has been quite a productive year for GBTA. Below are a few highlights of the many successes. As we wrap up the holiday season and approach 2015, I extend my personal thank you to GBTA members for your membership and engagement making all of these experiences possible. I would also like to send a special note of thanks to each and every member who has volunteered their time to advance our programming and our industry.
*This blog post was originally sent as an email to all GBTA members.*
It was great seeing and networking with so many of you in one place, under one roof. Nearly 7,000 attendees turned out and more than 400 companies showcased the latest in business travel on the expo floor. I continue to be amazed by the depth and breadth of the education we offer at Academy Hall. We heard from an impressive speaker line-up that included Jeff Smisek from United, Richard Anderson from Delta and Doug Parker with American Airlines. I was honored to be part of such an exemplary group of women on the executive leadership panel discussion lead by Mick Lee. We heard from other industry insiders too like Amex’s Bill Glenn, Concur’s Steve Singh, Google’s Dave Pavelko. And of course, I loved listening to Kevin Spacey and taking a selfie with him! I was inspired by Biz Stone and laughed (and held my breath) with Jason Alexander. It was thrilling to be part of the trailer launch for The Invisible Highway, scheduled to be released in 2015. Convention is truly the Business Travel Event of the Year!
We had so many wonderful events this year that I couldn’t possibly list them all here. Here are some of the highlights.The 10th Annual Legislative Symposium saw more than 100 GBTA members march on Capitol Hill to lobby Congress in opposition to a potential increase of taxes on the air traveler.The Europe Conference, held this month in Berlin, was sold out with more than 850 attendees from more than 22 countries around the globe. GBTA’s America Latina activities during 2014 excelled, resulting in increased attendance and solid revenue performances with events in México City and Rio in March, Sao Paulo in June, Medellin in August and Buenos Aires this past October. GBTA Canada also set attendance records. Our Energy, Resources and Marine Travel Symposium expanded and remains yet another important event for GBTA.
Committees & Chapters
In North America, the Chapter Presidents Council finalized the Chapter Charter and Affiliate Agreements earlier this year. This is such a huge milestone in GBTA’s history and one in which I am truly proud to have been a part of. These agreements mark the beginning of a journey for the Association and one which will benefit all of us. The work of the GBTA Committees continues to amaze and impress me. I have said this numerous times but the Committees are the jet engine behind GBTA. They continue to highlight emerging business travel trends that help to educate our membership on what is best to further our profession and the Association. The Committees have extended their leadership to the Chapters and vice versa in order to make sure that all resources are accessible, transferable and optimized to their fullest. At the end of the day, that is what GBTA is about: working together for the greater good of each other and the industry.
The House of Representatives unanimously agreed to GBTA’s argument and voted to stop TSA from removing the cap on charges related to the 9/11 Aviation Security Fee. The fight has now moved to the Senate where we will continue to advocate on your behalf. GBTA will continue to advocate against allowing voice calls on airplanes, increased charges on Passenger Facility Fees and airline consumer protections. Remember, advocacy is not a destination, but an endless journey.
GBTA's Legislative Symposium
Claire Blades, director of Global Travel and Meetings with Symantec Corporation was awarded the Direct Member of the Year Award. Caitlin Gomez, senior director, Global & Strategic Sales, HRG North America and Krissy Herman, director of program management at KesselRun Corporate Travel Solutions, LLC, were the joint recipients of the Allied Member of the Year Award. We also gave a much deserved Special Recognition Award to Jeremy Gardner, vice president of Business Services at Accent on Indianapolis. Mark Cuschieri, executive director, Global Travel Lead—USB received the GBTA Europe Luoma award. GBTA’s success is driven by its members and these five exceptional individuals have gone above and beyond helping make GBTA a better association.
Climb to the top with the GBTA Ladders program! This year marked the first year of this inspiring new program. The Ladders program connects business travel leaders with industry newcomers to facilitate collaboration and mentorship. I am proud of the overwhelming success of GBTA Ladders. This is a program where everyone wins! Speaking of winning, my peer and GBTA board member, Mick Lee created a non-profit organization called WINiT—WomenInTravel, which is a network of women and men who have come together to support the career development, promotion and visibility of women in the travel industry. WINiT sponsored a panel discussion on industry issues and I was fortunate to be a panelist. Keep your eyes on these two programs as they continue to flourish and make a true mark on our industry and profession.
With nearly 100 research studies conducted in 2014, the GBTA Foundation’s research program keeps producing insightful studies with a wide range of topics, from hotel dynamic pricing, to payment solutions, to business traveler mishaps as well as proprietary partner research and internal GBTA research such as post-event evaluations. In addition to conducting research studies, a dedicated Research Librarian helps members navigate the more than 1,300 resources available in a state-of-the-art digital resource library maintained by the GBTA Foundation which houses articles, reports, studies, webinars and more, all related to the business travel industry. The Foundation has funded more than $1.4 million in research this year alone – a profound investment for the future of business travel management.
On behalf of the GBTA Board of Directors and GBTA staff, we thank you for all of your contributions and your continued support during 2014. One of our many goals for the coming year is to find new and innovative ways to address the needs of our membership and to bring best practices to the forefront of our Association and our industry professions. I wish you all a joyous and peaceful holiday season and a successful 2015.
While it may have been a slow news week with the holidays, the week in review post is still here to keep you up to date on all the latest news in business travel.
Hugo Martin of the LA Times reports that airline cancellations have already surpassed 162,000 this year — the most since the Sept. 11 terrorist attacks. He writes about Rule 420, an old federal regulation that was eliminated by most airlines after deregulation of the industry. Passenger advocacy groups are pushing to reinstate the rule, which required airlines to offer seats on a competitor's next flight after a cancellation if that would get the traveler to his or her destination sooner. Martin also reported that when it comes to cancellations and delays, 93 percent of air travelers said they want airports to warn them about delays and wait times at gates, security checkpoints and customs and passport lines.
Do you travel with your boss? The Business Journals offers seven tips for business travel with your boss. If you do more on the travel management side, Buying Business Travel writes how to manage the maverick traveler and breaks down the seven most common types of maverick travelers providing expert guidance on how to keep these errant travelers in line.
On the international front, The Triangle Business Journals reveals the top 10 international destinations from Raleigh-Durham International airport during 2014. While the international flights make up a small portion of all flights offered out of the airport, most of them are destinations critical to business travel. Looking to do business in South America? USA Today reports that the "stretch" version of Boeing's Dreamliner will be flying between New York JFK and South America beginning next year.
Check back next Friday for the year’s final week in review post.
The mission of the GBTA Risk Committee is to educate and inform GBTA and its members as to the necessity of integrating risk management into their global travel and meetings programs. In the most recent issue of Global Business Travel Magazine, the committee shared their best practices on duty-of-care.
*This article originally appeared in Global Business Travel Magazine Volume Two, Issue Five.*
Plan. Plan. Plan.
The Global Business Travel Association’s Risk Committee offers duty-of-care advice based on decades of combined experience.
1. Make sure your third-party risk management organization (iJet, iSOS, company TMC, etcetera) can provide services to all types of travelers (staff, volunteers, and other non-employees) and sort by group for reporting needs and accurate tracking of various groups. Be sure all costs are provided up front and prior to contracting.
2. Institute an Emergency Response Plan for international travel, covering all contingencies, including military action, political unrest, and natural disasters. It is our responsibility—and smart business—to safely bring home every employee and contractor when we ask them to go abroad to further the corporate mission. Don’t forget to include your key suppliers in the design of your company’s plan.
3. Have a good communication plan set up for your travelers. Keep it simple and clear, so should a trip go awry, they know who to call for what.
4. Educate your travelers, through policies, smart travel communications, web pages, special alerts, etcetera.
5. Ensure travelers understand their ownership, particularly if a trip is rescheduled or the airlines take over their flight reservations (underscore that they are responsible for communicating the changes to the appropriate parties). The booked data you have for your traveler-tracking program is only as good as the integrity of your data. Changes to itineraries when not communicated to the travel manager can handicap the ability to be effective.
6. Think outside the box. Be ready for the unexpected. International travel isn’t business as usual. Researching what resources are available in the event of an emergency is important, as is advising travelers to review their insurance coverage and other services that they may need so as to ensure they are available. Pre-trip planning is key.
7. Ensure you have the form of payment and financial means to pay for large volumes of tickets, hotel rooms, and charter flights at a moment’s notice in case of evacuations.
8. Have a team approach. When it comes to risk management and duty of care, it’s best to have all stakeholders involved—including travel, security, HR, senior management, and risk staff. You also want to seek an integrated solution that encompasses all your travelers’ needs, while emphasizing that everyone, from senior management to employees who travel, have duty-of-loyalty responsibilities for traveler safety and well-being.
9. Seek feedback from your travelers on what’s working and what’s not working, from managing open booking to being able to track their travel. While the team works internally, make sure to use a proven provider that can meet your needs for medical and security preparation, tracking, threat information and analysis, advice, and response to your travelers.
10. Don’t give up! It might take some time to convince executive leadership that a comprehensive Travel Risk Management Program is absolutely essential by providing information on real cases and cost to other organizations that did not provide duty of care. Use the GBTA Risk Management resources (found on the Hub). And remember: One incident could destroy a family or an organization.
This week in business travel, Nancy Trejos of USA Today tells us that InterContinental Hotels Group, the largest hotel chain in the world by room numbers, has agreed to acquire one of the most well-known U.S. boutique hotel brands, Kimpton Hotels and Restaurants.
Mobile is frequently in the news these days and this week was no different. Skift reports that more than half of U.S. air passengers say they’d let an airport track their mobile devices if it meant getting accurate, updated wait times to help alleviate airport stressors. Do you count yourself among this majority? In The Business Journals, Walter Isenberg details how millennials and mobile are changing business travel. He believes the hospitality industry has to keep up with these changing needs and wants to remain relevant. Also in mobile, business travelers looking to use Apple Pay for their corporate cards may eventually be able to. PYMNTS.com asks if Apple Pay is eyeing corporate travel citing GBTA data projecting $292 million in corporate travel spending for this year.
GBTA was excited to see several Board and Foundation Board members named to the 30th annual BTN Top 25 Most Influential Executives of 2014. Our volunteer leaders always work to positively influence the industry so seeing Mick Lee, Rita Visser and Steve Singh on the list came as no surprise to us!
Looking around the world, Express TravelWorld reports on the strength of Asia in business travel sharing highlights from ITB Asia 2014 including GBTA’s business travel forecast for the BRIC Markets.
GBTA has long been a proponent of “silence is golden” when it comes to cell phone voice calls on air planes, and it appears that British Airways agrees. This week the airline announced it will not allow passengers to make in-flight mobile phone calls.
As a business traveler you are likely familiar with spending time in airports. USA Today highlighted the best new airport amenities of 2014.
Business Traveler wrote about seven tech topics coming of age in 2015 and their impact on travel. Think mobile payments, wearables and sharing among others. What else should you expect in the New Year? The Huffington Post reports on 14 things that will be more expensive next year and both air travel and hotels made the list.
Finally, Joe Brancatelli of The Business Journals tells us “forget luxury luggage, here's what a business traveler really wants for Christmas”. Do these items make your wish list?
As the east coast was hit with a Nor'easter and the west coast was hit with a ferocious storm last week, we are reminded that difficulties and obstacles can arise at any time. Our most recent issue of Global Business Travel Magazine highlighted the importance of travel risk management covering everything from kidnapped executives and traveling through danger zones to natural disasters like the ash cloud. In the magazine, I shared my experiences as the Director of Travel Services for Dominion Resources during some historical major storms – Hurricane Isabel and Hurricane Katrina – and talked about what I learned from these when it comes to emergency response and risk management. I would like to share those experiences with you here as well.
A special thanks to the GBTA Risk Committee who also contributed to the Magazine's Risk Issue (check back next week for their expert advice on duty-of-care best practices) and to all Travel Managers who place an emphasis on the safety and security of their workforce in their programs.
*This article originally appeared as an op-ed in Global Business Travel Magazine Volume Two, Issue Five.*
On September 18, 2003, Isabel made landfall in eastern North Carolina as a Category 2 hurricane. It will be remembered not for its intensity but for its size and its broad impact on some of the most populated areas on the East Coast. When it hit land, Isabel was the size of the state of Colorado. At the time, it was one of the costliest, deadliest, and strongest hurricanes ever to hit the United States. It had wind gusts of more than 100 miles an hour, toppled hundreds of thousands of trees, and ultimately caused $5 billion worth of damage throughout the Mid-Atlantic region. I have worked as the Director of Travel Services for Dominion Resources, one of the nation’s leading energy companies, based in Virginia, for more than 27 years. Isabel wasn’t my first hurricane nor would it be my last. The weather service had predicted the storm about a week before it hit land, and people prepared the best they could. Still, more than 1.8 million of Dominion’s 2.2 million electric distribution customers—that’s 82 percent of our electric customers—were left without power. In some rural areas, entire counties were in darkness.
Getting things back to normal was a huge undertaking. We needed to mobilize all of our own crews and call on mutual aid from other utilities. My team and I initially coordinated the aerial support to assess the extent of the damage. Then we needed to find appropriate lodging space for the more than 12,000 contractors and mutual aid workers involved in post-hurricane cleanup efforts. We booked about 4,500 rooms per night—more than 75,000 room nights over a period of two weeks. Given the intense demand for hotel rooms (FEMA officials, Red Cross workers, and insurance company representatives were also coming to the area), the reality was that many hotels’ power and phone service were out, which made finding rooms extremely difficult. Needing over 3,000 rooms the first weekend, my team had to be resourceful and innovative. We were prepared to use non-traditional shelters, such as schools and armories, and track down the necessary supplies to make people in those facilities as functional and comfortable as possible.
I cannot overstate the importance of having a corporate travel risk plan in place for an event such as Isabel. Our pre-planning allowed us to be nimble and respond quickly and effectively when the magnitude of the storm became apparent. We learned lessons and refined our plans that stand in place today, and we drill them regularly. Our overall success resulted from the relationships we had built with our hoteliers and ground service partners, internal groups, and each other. Dominion’s experience-based travel risk policy and procedures, our staff ’s hard work, and our ability to respond enabled us to turn the company’s greatest natural disaster into one of its greatest success stories.
Our experience with Isabel prepared us to handle an even more devastating storm two years later. Katrina struck the Gulf Coast as a Category 3 hurricane on the morning of August 29, 2005. Dominion E&P’s offshore business was located in the Gulf. Like many residents, our employees were scattered across seven different states, and they desperately needed lodging. I flew to Houston, where for three weeks we worked around the clock to secure housing, furniture, and household items in order to get our displaced employees moved to the area.
Hurricane Katrina - Photo Credit: NASA Goddard Space Flight Center
A corporate travel risk policy should be a fluid document, one that gives the travel manager considerable flexibility and latitude to act. In short, the travel manager needs to be able to tell people what they need before they know what they need. For the travel professional, that knowledge comes from first-hand experience as well as ongoing work with appropriate business units to understand their needs and priorities, especially in times of crisis.
Anticipating and planning for various scenarios are critical pieces of the recovery process. Having resources in place and the flexibility to allocate them quickly to the areas where they are most needed can be the difference between success and failure.
Isabel and Katrina were significant and defining events in the course of my career that instilled the importance of a keen focus on emergency response, business continuity, and travel risk management in general. No one wants to think about hurricanes, plane crashes, or terrorist attacks, but we must be prepared for today’s realities and find a seat at the table within our organization’s leadership, providing relevant and lasting results to our core business. We need to be part of the “go” team.
This week in business travel news, Cindy Goodman of the Miami Herald writes about navigating the demands of business travel. She highlights the busy lives of several international travelers and cites GBTA data predicting an estimated 5.6 percent increase in international outbound travel from the U.S. as companies deem travel critical to winning new customers, closing new deals and developing global relationships with suppliers.
Given the impact on the economy and the travel industry from the 2013 government shutdown, the last thing the business travel industry wants is a repeat of that. CNN reported that Congress approved a spending bill narrowly averting another government shutdown last night for at least a couple more days. The House approved a $1.1 trillion spending bill that keeps the government open through September while the Senate agreed to a two-day extension of current funding levels to give itself time to approve the House bill.
It was a busy news-week on the airlines front with The New York Times reporting airlines are expecting a big rise in profits in 2015 as fuel costs drop. American Airlines announced a $2 billion investment in customer improvements according to Business Traveler, while CNET says United Airlines plans to equip 23,000 of its cabin crew with Apple’s iPhone 6 Plus devices. Scott McCartney writes in his Wall Street Journal Middle Seat blog that the airlines are trying to class up coach service. He asks if better food and video options can really make up for tight legroom on long flights.
When it comes to flight issues, USA Today reported on flight delays and Southwest’s fall from one of the most punctual of the big U.S. airlines to the bottom of government rankings for on-time arrivals. The article says airlines are placing a strong focus on making sure the first flight of the day gets off on time to set the tone and cites an FAA study estimating that flight delays cost the airline industry $8 billion a year and costs passengers even more - nearly $17 billion. Rene Wisely wrote in The Detroit News how costly air travel headaches can be for businesses noting a GBTA study showing on average mishaps cost business travlers $1,154 in missed work and out-of-pocket expenses.
Looking to pack lighter when you travel? The New York Times reports on loan programs not only becoming an accepted feature at luxury and full-service hotels, but notes they are expanding their offerings in the wake of the sharing economy to include items like bicycles, automobiles and running gear.
Also this week, the GBTA Foundation revealed results of its latest Travel Managers Data Needs and Challenges study focusing on the APAC and Europe regions and how travel managers use data to save money. The study showed that Asia Pacific companies appear to be more successful than their European counterparts in utilizing data.
In other GBTA News, the Foundation and Project ICARUS announced open nominations for its 3rd annual Outstanding Achievement Awards for Sustainability in business travel and meetings across North America. Earlier this week on the blog, we also highlighted the European sustainability award winners.
With 2015 fast approaching 4Hoteliers featured the top 10 hospitality industry trends to expect in 2015, and Travel Pulse reported on an American Express study revealing business travelers top preferences and requests. Mashable also shared 9 hacks to keep your routine during business travel in the coming year.
Finally, Inc. shared a fun infographic on twitter showing the surprising truth about business travel productivity. Do you and your smartphone have a relationship like this?
Many of you are probably already familiar with Project ICARUS. For those that aren’t, this GBTA Foundation initiative launched in 2006 is the definitive source of information, education, support and recognition programs for sustainability in the business travel and meetings industry, globally.
Just last month at GBTA Conference 2014 Berlin, Project ICARUS announced the winners of its second European Sustainability Outstanding Achievement Awards. The awards recognized travel buyers, suppliers, intermediaries and teams who demonstrated outstanding leadership, innovation and commitment to delivering best in class sustainability programs, products and services across Europe. They also had to be unique, ground breaking, transformational or just simply outstanding.
And these companies awarded were truly outstanding as the quality of entries exceeded our expectations, once again, clearly demonstrating that companies across Europe are seeing sustainable business travel and meetings programs as a sure way to optimize travel costs and generate a significant return on investment.
So, who brought home a bronze trophy in Berlin? Four entrants out of a very deserving pool were named winners in the following categories.
Bernard Harrop (center), head of sustainability for Project ICARUS, with the award winners in Berlin
Travel Buyer: VOLVO
VOLVO has a worldwide reputation for the safety and responsibility of their vehicles. They also practice what they preach within their own business through a clear, focused, measured and successful travel program.
Travel Supplier: Scandic Hotels
This was a tough and competitive category, but Scandic Hotels has been at the forefront of hotel industry development in sustainability for many years. They are one of the most forward thinking companies in their sector. This award was given for the innovation and creativity they bring to making the hotel industry more responsible and sustainable.
Travel Supplier, Intermediary: PORTMAN
This TMC wins the award for taking the initiative and creating an innovative communications and web program, which contains environmental case studies, calculators, news and opinion on responsible business travel and meetings and more. We believe this is a first for our industry.
Travel Team: SCANIA, Global Meeting and Travel Coordination Team
A new award this year, it recognizes a group of people working together to deliver best in class sustainable/responsible programs. SCANIA won the award for a companywide team effort, where Åsa Ward, the company’s Travel Buyer, brought together a range of company stakeholders to create a brand new and creative sustainable travel and meetings program – a program that uniquely puts the traveler at the heart of the program.
Next up it is North America’s turn to show off its sustainability efforts. The GBTA Foundation and Project ICARUS just released a call for entries for the third annual Outstanding Achievement Awards for Sustainability in business travel and meetings across North America.
With the New Year coming quickly, it is a time of year where many reflect and set resolutions or goals for the coming year. While a lot of resolutions focus on losing those extra pounds so many of us inevitably gain over the holidays, it can also be a great time to think about your career path.
There are many elements to career growth including education, training and new responsibilities. Compensation and benefits are also an important aspect of every job. The GBTA Foundation does an annual survey designed to allow individuals to easily compare their compensation level and benefits with their peers.
The study showed that average compensation for travel management professionals climbed six percent over 2013 to $112,000 and that the vast majority (72 percent) of travel buyers are satisfied with their salaries.
Average compensation tended to rise with an increase in travel spending, highlighting a relationship between total travel spend of the employing company with total compensation (includes base salary and bonus). For example, respondents whose total company has a total travel spend of $10 million but less than $50 million reported an average income of $105,000, while those companies spending more than $50 million, reported an average of $143,000 -- a 27 percent increase.
We also found that on average, those with a Global Travel Professional (GTP) certificate earn more than those without one, 12 percent more in 2014. One in five buyers has earned their GTP certification. The GTP Certification is designed to raise industry standards, enhance work performance, and recognize individuals who demonstrate core competencies essential to the business travel management discipline.
When it comes to benefits, while a number of valuable benefits are offered to buyers by their companies, few are fully funded. Most companies offer health insurance (98 percent), dental insurance (98 percent), life insurance (95 percent), vision insurance (95 percent), and a defined contribution plan (i.e., 401k) (95 percent). A majority report their company only covers a portion of the costs of each benefit and most employees must pay for a portion of their insurance coverage.
However, three-quarters of buyers say their companies provide full reimbursement for all of the following benefits: conference attendance (90 percent); professional association dues (85 percent); professional publications (82 percent); and mileage (78 percent).
Large majorities also indicate that flexible work schedules (67 percent) and work-from-home policies (58 percent) are now offered as part of the benefit package.
We are encouraged that salaries and job satisfaction remain high in the travel buyer profession, further highlighting the importance of the overall travel management industry.
Last week, the Senate unanimously voted to recap security fees on airline tickets at $11.20 per round-trip ticket. The measure now sits with President Obama for his signature.
This is a huge win for travelers as it closes an unintentional loophole that was costing road warriors millions of dollars. Road warriors, who are the most frequent travelers, already bear the largest burden of TSA passenger security fees. By voting to keep the cap in place, the Senate has demonstrated its understanding that business travel strengthens the economy, creates jobs and drives economic security. Travel should be promoted.
A year ago, the fee had been $2.50 per leg of a trip, capped at $5 each direction or $10 per round trip. In December 2013, the Murray-Ryan budget deal raised the fee to $5.60 per one-way trip to help reduce the deficit.
Unintentionally, this allowed TSA to interpret the fee as applying to each leg of a flight with no cap, resulting in fees of $20 or more for those with layovers longer than four hours, especially impacting business travelers who travel multiple legs on a single trip.
Rep. Richard Hudson (R-NC), the chair of the House Homeland Security Transportation Subcommittee, introduced a bi-partisan-supported bill reinstating the cap on passenger security taxes, which unanimously passed in the House (423-0).
By unanimously passing in the Senate as well, the loophole will soon be closed. GBTA is grateful Congress understands that continued tax increases are not the answer to our nation’s security concerns. We need more efficient, less costly, risk-based screening programs and tighter fiscal controls.
This was a key part of our annual Legislative Symposium this past June. Attendees voiced their concern on the measure in meetings with their representatives and asked them to take swift action. In a fiercely divided Congress, it’s important that constituents – like you – make your voices heard. As you can see, your voice does make a difference.
The Week in Review is back in action this week with a major win for business travelers. USA Today reported that late Thursday night the Senate passed a House bill to reinstate the cap on the TSA passenger security fee, something GBTA has been advocating heavily for. Also on the TSA front, outgoing TSA administrator, John Pistole, talks with the New York Times about the future of PreCheck.
The Economist calls red tape “the bane of frequent business travelers,” and details how India dramatically loosened its visa policies – good news for anyone looking to do business in the region.
Business Traveler’s Lark Gould writes that business travel is in no danger of slowing down citing recent GBTA forecast data, and says there is no reason business travel should be a tough journey. He talks about traveling in the “experience economy” and highlights the latest amenities in airports and hotels.
When it comes to business travel in today’s day and age there is an increasing blurring of the line between business and leisure travel. This infographic in Big Hospitality highlights the latest in what it call 2014 Bleisure Travel.
Bloomberg Businessweek highlighted GBTA forecast data for China in an article about the surge in luxury hotels springing up across China.
Thinking about the future? International Meetings Review tells us how wearable technology will change business travel while CNN Money details the airport of the future.
This can be a tough time of year to stay focused and on track. Mashable lists six smart productivity strategies to keep business travelers focused and on the move all year round.