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The Official Blog of the Global Business Travel Association


Week in Review

Concerns are emerging that U.S. Customs and Border Protection is not protecting traveler data after conducting searches of electronic devices, Skift notes.

Louis Vuitton Moet Hennessy is acquiring luxury hotel group Belmond in a $3.2 billion USD deal, CNBC reports. The deal is expected to close in the first half of 2019.

Also on the acquisition front, Phocuswire notes Google acquired Where is My Train?, a mobile app in India that provides train timetables and sells rail seats to commuters.

According to Bloomberg, a Boeing 737 jetliner was damaged midair shortly before approaching its destination on Wednesday. Aeromexico Group is currently investigating whether a drone collided with the aircraft.

Brasil’s fourth largest airline, Avianca Brasil, filed for bankruptcy on Monday, Aviation International News notes. The airline cited rising fuel costs, currency fluctuations and the depressed economy for its difficulties.

Average compensation for U.S. travel buyers remained stable at $108,000 between 2017 and 2018, Buying Business Travel writes. GBTA’s annual Compensation and Benefits study reveals salaries, bonuses and benefits for U.S. buyers and identifies disparities in pay based on demographics like gender, education, region, and position.

According to USA TODAY, Delta plans to ditch zone boarding in 2019. Instead, the airline will board passengers based on ticket type.

American Airlines has started trialing biometric boarding at LAX, AirlineRatings reports.

In other biometric news, Skift notes Hertz has partnered with CLEAR to speed up the car rental process using biometric technology.

The same source reports Travelport is being taken private in a $4.4 billion USD deal.

Last month, airline executives from Finnair, Lufthansa and Virgin Atlantic shared their thoughts on the future of aviation. The executives discussed NDC and the potential impact that a no-deal Brexit will have on aviation and their day-to-day operations.

According to Business Traveller, Malaysia Airlines is rebranding its first class cabins as business class, though the product is not changing.


Newsletter: diciembre 2018

Mensaje de Kevin Maguire, Vice-Presidente de Operaciones de América Latina para la GBTA


Para GBTA y miembros de GBTA LATAM, 2019 será un año excitante e innovador. GBTA está redefiniendo cómo la asociación hará negocio en todas las regiones de América Latina con nuevos programas educativos y de negocios para la industria, expositores globalmente reconocidos de la industria de viajes de negocio y mejorados webinars y talleres, tanto para miembros directos como aliados. Las sugerencias e ideas de los miembros son muy importantes y GBTA  estará ávida de recibir más aportes de la membresía y formas creativas para brindar valor “real” a nuestros miembros directos y nuestros patrocinadores socios.

GBTA cuenta con una nueva directora para México, Paola García, anteriormente travel manager de AT&T. Paola cuenta con nuevas ideas de programa que ayudarán a involucrar a los miembros existentes de GBTA a un mayor nivel, pero también nuevas formas de abordar miembros potenciales y patrocinadores socios. Una de sus primeras metas es incrementar la participación en la Conferencia GBTA México a 800 personas, con un nivel más amplio de compradores y travel managers, así como proveedores patrocinadores que nunca han participado en el evento.

Segun Paola, “México tiene un potencial enorme para generar turismo de negocios; por lo mismo la posición de “Travel Manager” u “organizador de viajes y eventos” dentro de las empresas, está tomando mayor fuerza ya que esta figura genera ahorros significativos a las compañías, así como información relevante para la toma de decisiones respecto a los gastos de viaje y GBTA es la plataforma perfecta para conocer nuevas tendencias, aprender sobre la industria y desarrollar las mejores prácticas dentro de sus compañías.”

Y GBTA está adquiriendo también un enfoque más regional en América Latina al diseñar cada evento con temas que son replicables en todas partes de Centro y Sudamérica.

El 2019 será un nuevo y fantástico año para GBTA en América Latina y espero que usted sea parte activa del mismo.

 

Conferencia GBTA Lima celebró su cuarta edición

La Conferencia GBTA Lima 2018 ya se ha convertido en uno de los principales eventos de viajes corporativos de Perú al celebrar su cuarta edición el pasado viernes 16 de noviembre en los Delfines Hotel & Convention Center.

Este evento, único del sector Viajes de Negocios en Perú, ofreció a los participantes una valiosa oportunidad para interactuar con los diferentes actores del mercado de Viajes Corporativos.

“GBTA desea que la Conferencia Lima 2018 se convierta en un punto de encuentro entre los gestores y los proveedores de viajes donde puedan compartir sus experiencias y buenas prácticas y actualizar sus conocimientos a través de las sesiones educativas de la Conferencia”, señaló Javier Rosas, Presidente del Capítulo Perú de GBTA.

Además, la conferencia contó con la participación de expositores y panelistas nacionales e internacionales líderes del sector, que abordaron los principales temas que enfrenta el sector.

En Perú, GBTA  lleva 6 años enfocándose en la capacitación y actualización de los travel managers por medio de cursos, días educativos, desayunos de trabajo y la conferencia anual. Además, incentiva la participación de los gestores de viajes en eventos internacionales en la región y en EE.UU.

 

Nuevo estudio revela las altas expectativas que los viajeros de negocio tienen sobre las organizaciones para seguridad de los viajeros

Un total de 8 de 10 (82%) de los viajeros de negocio piensan que es importante para su seguridad para la compañía conocer sus planes de viaje de forma previa y menos de la mitad (47%) señalan que su organización tiene un sistema en operación para capturar sus planes de viaje si reservan fuera de canales corporativos, de acuerdo con un nuevo estudio revelado hoy por GBTA en alianza con SAP Concur.

“La información de reserva continúa jugando un rol crítico en la seguridad de los viajeros y estos también tienen altas expectativas de sus organizaciones en cuanto a lo que se refiere a seguridad”, afirmó Jessica Collison, directora de Investigación de GBTA. “Así como muchos viajeros continúan reservando fuera de herramientas corporativas mediante canales alternativos, la falta de visibilidad que esto crea tiene implicaciones críticas tanto para gasto de viaje como para la habilidad de cumplir con las responsabilidades de cuidado”.

“En  una situación de emergencia, ya sea que suceda un desastre natural o un ataque terrorista, creo verdaderamente que los negocios son responsables por la seguridad de sus viajeros. Reaccionar rápidamente y ser capaz de identificar  y ubicar empleados en minutos, es absolutamente imperativo. Lo que este estudio muestra es que resolver este reto, no importa que los viajeros hayan reservado vía su OBT o fuera de este, la reservación de viaje debe ser hecha visible a los negocios”, señaló Pierre-Emmanuele Tetaz, Vicepresidente Senior & Gerente General EMEA en SAP Concur.

Adicionalmente, el estudio reveló que el 73% de los viajeros esperan que su compañía los contacte proactivamente dentro de las dos horas de ocurrido un evento de emergencia. Esto se da a pesar del hecho de que la mayoría no contactaría a su organización si estuviera en necesidad de asistencia, dejando la responsabilidad solamente a su empresa.

Las expectativas no se acaban una vez que la porción del viaje de negocio termina. Más de la mitad (56%) de los viajeros de negocio tomaron un viaje tipo leisure el pasado año y un 31% espera que su organización se haga responsable por la seguridad del viajero también en los días de leisure.

Más información aquí.

 

Nueva investigación identifica desconexión en metas y políticas del programa de viajes con el comportamiento del viajero

Cerca de un 70% de los compradores de viaje afirman que reforzar el cumplimiento de políticas está entre los aspectos más retadores de su trabajo, de acuerdo con una nueva investigación de GBTA en alianza con RoomItby CWT.

Mientras que los viajeros reservan en sitios y amenidades preferidas fuera de la política, existe también un gran vacío en el conocimiento del viajero sobre la política de la compañía

“Metas del programa de viajes pueden ser difíciles de alcanzar cuando los compradores y viajeros de negocio no están en la misma página”, afirmó Jessica Collison, directora de Investigación de GBTA. “El estudio identifica dónde existen desconexiones entre los políticas de hotel y los comportamiento del viajero y les brinda a los compradores áreas donde se pueden enfocar para conducir incrementos en los ahorros de costos sin necesariamente comprometer la satisfacción del viajero. La comunicación constante para mantener a los viajeros informados sobre políticas, puede seguir un largo camino hacia el logro de las metas del programa”.

“Los viajeros de negocio desean encontrar la habitación correcta en el lugar correcto con los servicios correctos – y estar dentro de las reglas establecidas por su programa de  hotel”, afirmó David Falter de RoomIt by CWT. “Al final del día, tanto el gerente de viajes como el viajero tienen finalmente metas similares para ahorrar dinero. Los compradores de viaje pueden hacerlo al ofrecerles a los viajeros más opciones e incrementar el cumplimiento”.

Reducir los costos del programa, incrementar el cumplimiento de la política y la satisfacción del viajero encabezan la lista de las 10 metas que los compradores de viaje tienen para sus programas de viaje en 2019. Los viajeros, por su parte, también desean amenidades que no siempre están incluidas en sus políticas de viaje.

El estudio también muestra que la inhabilidad de ganar puntos de lealtad podría derivar en la insatisfacción del viajero. Cerca de tres cuartos (71%) de los viajeros creen que si ellos renunciaran a su tiempo por viajar, deberían tener la posibilidad de ganar puntos de lealtad y cerca de la mitad (51%) arriesgarían ser reprendidos por reservar fuera de la política de la compañía si reservan en un hotel donde podrían ganar puntos de lealtad.

Más información aquí.

 

Cuando sucede un desastre natural: ¡prepárese y manténgase preparado!


Huracanes, terremotos y tornados no toman horarios de viaje en consideración. Ya sea que usted esté cerca de su hogar o a medio camino alrededor del mundo, es importante siempre estar preparado para cuando un desastre natural golpea.

Cuando un desastre natural ocurre, la infraestructura será impactada y puede tomar días, si no semanas, antes de que las operaciones regulares comiencen a estabilizarse. Los negocios puede cerrarse; los objetivos caídos, bloquear caminos; el tráfico aéreo ser alterado y la energía fallar. Por eso:

  1. Tenga un plan: esté seguro de tener un plan de emergencia en funcionamiento, que incluye números de contacto para todos los miembros de la familia, así como un punto de encuentro si se separan o es imposible regresar a la casa. Tenga en consideración necesidades que son específicas a su familia, como medicamentos, mascotas, etc. Cuando elabore un plan, si está viajando, trate de evacuar antes de una posible tormenta; hacerlo a última hora puede resultar en opciones escasas de vuelos, de cuartos de hotel y de vehículos para rentar. Si no puede evacuar, tenga presente el plan de emergencia del hotel, centro de reuniones, etc. Esté preparado para seguir el plan si es necesario.
  2. Manténgase en contacto: conozca cómo entrar en contacto rápidamente con sus colegas y seres amados y esté seguro de saber cómo ellos pueden entrar en contacto con usted. Mantenga un coordinado plan de comunicación si están separados y asegúrese de compartir planes  si necesita moverse a una nueva locación.
  3. Manténgase informado: ya sea que un desastre llegue a casa o mientras está viajando, identifique fuentes de información serias y actualizadas. Durante una emergencia, la información puede cambiar de un minuto a otro. Recurra a agencias de viaje locales o medios de noticias para planes actuales de respuesta o información sobre evacuación.
  4. Prepare un kit de emergencia: esté seguro de tener un kit de emergencia bien equipado para acomodar a su familia hasta por tres días y no olvide preparar un kit para su auto también. Si usted está viajando y es incapaz de evacuar, prepárese con agua, alimentos no perecederos e implementos básicos de primeros auxilios para tener en su habitación de hotel. 

Mayor información aquí.


Looking Ahead: 2019 Travel Risks

With 2019 rapidly approaching, as the holiday season winds down, another year of corporate travel begins. Is your organization maintaining its Duty of Care legal obligation? Here are four items to think about for the upcoming year:

  • 24/7 healthcare and security support for your mobile workers
    • In order to operate and grow your business, your employees must travel and work internationally. This means they are often faced with environments that they are unfamiliar with. This level of uncertainty puts them at risk. Even a minor health or security issue, if unchecked, can quickly escalate into a more serious problem. Furthermore, your ability to respond to these risks, can ultimately impact your workforces’ happiness and morale.
  • Automated crises response
    • You know your people are affected by an incident.  You are immediately concerned about them. But you are not in the office. What do you do?
  • Address mental health issues
    • Life as a mobile worker can bring unforeseen stress and strain. Dealing with the complexity of business travel or life abroad can impact your mobile workforce's health and wellbeing. Having an emotional support service to your people when they are traveling or based in a foreign country is an integral part of an organization’s global risk management program.
  • Communicate with impacted people
    • Terrorist attacks, extreme weather, civil unrest. In a crisis, knowing where your people are and ensuring their safety can be a challenge. Having a Travel Risk Management partner can provide support in these critical times.

Having a Travel Risk Management partner  robust travel risk solutions that help organizations protect their people, meet their Duty of Care requirements and save money.


Week in Review

Marriott International revealed that hackers breached its reservation system, compromising the personal data of up to 500 million guests, The New York Times reports. The personal information includes credit card numbers, addresses, and passport numbers.

The hack began four years ago, and the hackers left behind clues that suggest they were working for a Chinese government intelligence-gathering operation, CNBC notes.

According to Travel Weekly, the hotel chain could face a fine of up to £20 million because of the EU’s General Data Protection Regulation (GDPR).

Canada’s Minister of Transport Marc Garneau announced a new Open Skies-type agreement between Canada and the UK, TravelDailyNews International reports. The agreement will allow Canadian and British air carriers to operate between both countries and give full flexibility on route selection, service frequency, and pricing. It will take effect after Brexit, when the UK will no longer be covered by the EU-Canada Air Transport Agreement.  

GBTA wrapped up its ninth annual conference in Europe last week, with nearly 1,100 attendees from 30+ countries. The hot topics of the conference were automation, fragmentation and consolidation.

During the conference, our Executive Director & COO Mike McCormick and Konstantin Sixt discussed the future of mobility, challenges facing ground transportation and the future of Sixt as a company.

According to TravelPulse, Uber is launching a new minibus service in Cairo. The ride-sharing company wants to alleviate traffic congestion by enticing individuals to use the minibus service in place of personal automobiles.

At the beginning of the month, Conde Nast Traveler reports LaGuardia opened 11 gates in its brand new Terminal B, amounting to 243,000 square feet of space.

Alphabet Inc. subsidiary Waymo launched the first phase of its self-driving ride-hailing service in Phoenix on Wednesday, Auto Rental News writes. A limited number of people can access the app to hail a self-driving vehicle, and each car will feature a safety driver for the duration of the ride.

In other ground transportation news, peer-to-peer car rental app Getaround launched in Denver on Thursday. According to BusinessDen, car owners can list their vehicles for rent through the app by providing a description of their car and setting an availability schedule.

United launched a new premium economy offering for its longer international flights, CNBC notes. The seats fall between coach and business class and come with more legroom, amenity kits, and other perks.


When Natural Disaster Strikes: Be Prepared and Stay Prepared!

Hurricanes, earthquakes, and tornadoes don’t take travel schedules into consideration. Whether you are close to home or halfway around the world, it is important to always be prepared for when a natural disaster strikes.  

When a natural disaster occurs, infrastructure will be impacted and it can take days (if not weeks) before regular operations begin to stabilize. Businesses may be closed, fallen objects may block roads, air traffic may be halted, and power may be out in your area. Here are ways you can prepare yourself for when an emergency happens, whether close to home or while traveling.

  • Make a plan. Be sure to have an emergency plan in place that includes contact numbers for all family members, as well as an established meeting place should you be separated or unable to return home. Take into consideration needs that are specific to your family like medication, family pets, etc. when creating a plan. If you are traveling, attempt to evacuate in advance of an impending storm if possible. Waiting until the last minute to evacuate can lead to scarce flights options, a shortage of hotel rooms, and a dearth of rental vehicles. If you are unable to evacuate, be aware of the emergency plan at the hotel, meeting room, conference center, etc. and be prepared to follow that plan if necessary.
  • Stay in touch. Know how to quickly get in touch with your colleagues and loved ones and make sure they know how to reach you. Maintain a coordinated communication plan if you are separated and be sure to share plans should you need to move to a new location.  
  • Stay informed. Whether disaster strikes at home or while you are traveling, identify reputable, up-to-date news sources for the latest information. During an emergency, information can change from one minute to the next. Look to local agencies or news outlets for current response plans, closures, or evacuation information.
  • Prepare an emergency kit. Make sure to have a well-stocked emergency supply kit on-hand to accommodate your family for up to three days and don’t forget to prepare a kit for your car, too. If you are traveling and unable to evacuate, stock up on water, nonperishable foods, and basic first aid supplies to keep in your hotel room.

On December 4th, 2018, the GBTA Risk Committee will be hosting a webinar focused on natural disaster preparation and response.  Please join us for additional information and practical strategies you can implement to be prepared and stay prepared when natural disaster strikes.


GBTA Research and Professional Development Update

Are Business Travel Programs Barring Basic Economy?

According to new research, business travel programs are not on board with basic economy fares. These fares were introduced by many airlines last year and are typically cheaper than standard airfare, but come with restrictions. The report, put out by GBTA in partnership with Airlines Reporting Corporation (ARC), revealed that 63 percent of travel programs never allow basic economy, and even more (79 percent) configure their booking tool to hide basic economy fares when travelers are not authorized. Delve into additional research findings.  

 

GBTA Announces Formation of WINiT Strategic Advisory Board

In early October, GBTA announced the formation of the WINiT Strategic Advisory Board, which will provide strategic guidance and direction for the future of WINiT as a GBTA Board of Directors initiative. GBTA announced its acquisition of WINiT in August at GBTA Convention 2018 in San Diego. More details on this acquisition and initiative can be found here.

 

Mobile Payments among Travel Buyers and Suppliers Still in Early Adoption Phase

New research by GBTA, in partnership with U.S. Bank, reveals that mobile payments among travel buyers and suppliers are still in the early adoption phase. While most travel buyers and suppliers are familiar with mobile wallet and contactless payment solutions, 49 percent of travel buyers are still unclear on the benefits. Learn more about this new research.

 

GBTA & ITM Announce Long-Term Joint Venture

During GBTA Convention 2018, GBTA and The Institute of Travel Management (ITM), the leading managed business travel association in the UK and Ireland, announced the creation of a new London-based event for the managed travel and meetings sector. The new joint venture will kick off with an event, focused on Strategic Meetings Management, that will take place in London on 31 January 2019. Find out more about this partnership.

 

83 Percent of Female Business Travelers Report Safety Concern or Incident in Past Year

A recent study, conducted in partnership with AIG Travel, revealed that more than 8 in 10, or 83 percent, of women have experienced one or more safety-related concerns or incidents while traveling for business in the past year. The report delves into various precautions that female business travelers take due to safety concerns, highlights gaps in managed travel programs, and more. Read on for more statistics on female business traveler safety.

 

Business Travelers Say Loyalty Matters in Hotel Booking

According to new research by GBTA, in partnership with Omni Hotels & Resorts, 82 percent of business travelers say loyalty programs matter when making a decision to book a hotel. Additionally, a vast majority (84 percent) of business travelers feel having a personalized guest experience is important. Learn more about trends in hotel personalization and loyalty programs.

 

Upcoming Events

October 30: GBTA Canada Market Call – Canadian Cannabis Legalization and Its Business Travel Implications 

November 6: Benchmark Your Air Travel Policy – Findings from GBTA ARC Research 

November 14: New GBTA Research – Simple Meetings by the Numbers – A Huge Process and Savings Opportunity 

November 26-27: Advanced Principles of Business Travel Management™ 

See More Upcoming Events

 

 

Thank You to Our Partners

AccorHotels

AIG

AirPlus International

ARC

Avis Budget Group

BCD Travel

Best Western Hotels & Resorts

Carlson Family Foundation

Cvent

Delta Air Lines

Denihan

Dinova

EmpireCLS Worldwide Chauffeured Services

Enterprise Holdings, Inc.

GBTA

Hilton

HRS Global Hotel Solutions

Hyatt Hotels & Resorts

IHG® - InterContinental Hotels Group

Lufthansa German Airlines

Millennium Hotels and Resorts

Omni Hotels & Resorts

Radius Travel

RoomIt by CWT

SAP Concur

Shangri-La Hotels and Resorts

Southwest Airlines

United Airlines

U.S. Bank

WorldAware

WWStay

Wyndham Hotel Group


Data Privacy Toolbox for Business Travelers

By Rebecca Herold, President of SIMBUS LLC, CEO of the Privacy Professor and 3M Privacy Consultant

 

Are employees leaving themselves, your company and your customers vulnerable to a data breach when they travel? The answer is something we all need to examine – and re-examine – regularly.

Many business travelers simply aren’t aware of the full range of issues they need to address. It’s understandable: trying to ensure data security and privacy is more challenging than ever, complicated by advances in technology, new types of data, and the proliferation of mobile devices. In 2017, there were eight connected devices per person; by 2021, that number is expected to rise to 13 connected devices per person.[1] That’s a lot of ground to cover.

Following is a breakdown of travelers’ common vulnerabilities around data privacy – and a toolbox of behavioral changes and solutions to help mitigate the risks.

A Cautionary Tale

To kick off this discussion, I’d like to share an example I’ve observed in the wild – in this case, an airport in our nation’s capital. I recognized a well-known elected official in the waiting area. The official was reading a document on a tablet, clearly visible from multiple angles, using a large font setting. Later, the official put down the tablet and went to speak with people away from the seating area, leaving the tablet unsupervised and unlocked. When it was time to board, the tablet sat forgotten on the official’s seat until someone else pointed it out to the official just before he had checked in at the gate.

This example may seem extreme, but in my experience it’s common; it’s easy to overlook even the basics of data security when traveling, especially for those who have gotten comfortable with the process. It’s important that we rethink our routines and behaviors to ensure we don’t overlook privacy and security basics.

Common Vulnerabilities

First, we need to consider visual exposure. It starts with the people in our immediate vicinity, such as the person sitting next to us on a plane or train, but it expands much further. We have to consider who might be above us or behind us at a distance using a device that allows them to zoom in. We have to think about security cameras and other devices intended for protection recording views of the area that could be reviewed by many and stored indefinitely. But we must also consider that the devices could be hacked or used for nefarious purposes. In some locations, we might even need to think about drones!

Verbal exposure also matters. There’s a feeling of anonymity in crowded places that can lull people into a false sense of security. However, we don’t always know who’s around us or what information they might be able to glean and use. Conversations about sensitive company topics should be conducted in private.

Then, there are the ways in which we leave ourselves digitally exposed. Do you use open, publicly-available Wi-Fi in hotels, airports and other public places? Do you use the shared charging stations? Unfortunately, these services pose a significant data security risk. The Wi-Fi risk is better known, but many travelers don’t realize that hackers can quickly install skimmers or “juice jackers” on USB chargers that allow access to the data on the device being charged.

Finally, there is physical exposure – the risk of someone simply taking our devices. This risk is compounded infinitely for anyone who does not lock their devices when not in use, providing easy access to the information stored within. This type of casual or accidental neglect is more common than you’d think – but also easily corrected and avoided.

Stocking Your Data Privacy Toolbox

Fortunately, for every area of vulnerability around data privacy, there are tools available to help address the common threats. Here are key behaviors and technologies that will help keep information safe while employees travel:

  • Better situational awareness: You are your own first line of defense when it comes to data privacy and security. Try to position yourself in a way that limits what other people – or devices – can see, hear or record.
  • Privacy filter for laptop and device screens: Privacy filters help protect what’s on your screen by blocking unauthorized side views – a particularly useful tool in crowded waiting areas or in transit on planes or trains.
  • Lock your devices when not in use: Password-protecting your device is the most basic of all security measures, followed only by locking your device when it is not in use.
  • Physical locks and alarms: Having a physical lock for your briefcase or carry-on provides an extra layer of security against opportunistic snatch-and-grab incidents. In addition, laptop alarms are available that combine software with a physical alarm attached to the device. If the device is lost or stolen, the alarm goes off loudly.
  • Juice-jack protectors and charging devices: Juice-jack protectors can be attached to the end of your USB cord to protect against skimmers when you charge your devices in public places. It’s also a good idea to travel with personal charging devices, limiting the need to use public chargers at all.
  • A portable Wi-Fi hotspot and/or company VPN: Open or publicly-available Wi-Fi leaves travelers vulnerable to all manner of hacking. Ideally, travelers should have their own personal hotspot device to provide their own Wi-Fi, but a company VPN also can provide greater protection on an open network.
  • A laptop just for business travel: This may not be possible for all travelers or companies, but a laptop used solely for travel, with the minimum amount of data needed for each trip, offers an advantageous way to limit access to sensitive information.

Used collectively and consistently, this toolbox of solutions can help provide important safeguards for data privacy across devices and throughout the business trip.

 

About the Author

Rebecca Herold (FIP, CISSP, CISA, CISM, CIPT, CIPM, CIPP/US, FLMI) is CEO and founder of The Privacy Professor consultancy, established in 2004. She is also co-founder and president of SIMBUS, LLC, an information security, privacy, technology and compliance management cloud service for organizations of all sizes, in all industries, in all locations, founded in 2014. Rebecca is a privacy consultant for 3M and receives compensation in connection with her participation as a 3M Privacy Consultant.


[1] Cisco Annual Visual Networking Index Forecast, 2017


Travel Risk Management and Sustainability...Connecting the Dots

By GBTA Risk Committee and GBTA Sustainability Committee

 

How organizations manage the health, safety and security of their employees on business travel is not only part of their Duty of Care legal obligation, but also bears heavy influence on their GRI sustainability score. Corporate sustainability is an organization’s activities that demonstrate their work towards social, occupational and environmental concerns in business operations.

Having a Travel Risk Management program and partner not only provides robust travel risk solutions that help organizations protect their people, meet their Duty of Care requirements and save money, but it also helps to meet sustainable development goals and GRI reporting requirements.

It is important to work with a TRM partner, implement a holistic program, and report on how you are protecting your employees by providing solutions in a global environment; such as health consulting, promotion of worker health, and assisting employees with health and safety events while traveling.

Connecting the dots starts with understanding the lingo!

 

Key Sustainability Terms for a Holistic Travel Risk Management Solution:

SDG

   

Sustainable Development Goals

   

SDG 3

   

Sustainable Development Goals in Good Health & Wellbeing

 

Sustainability Report

How an organization reports what they've done to achieve goals

 

GRI

   

Global Reporting Initiative

     

GRI 403

   

Global Reporting Initiative on Occupational Health & Safety

 

SASB

   

Sustainability Accounting Standards Board

 

RobecoSam

 

Sustainability Grading System

       
               

 

Food for thought:

“One out of every eight dollars under professional management in the United States in involved in socially responsible investing. That $3.07 trillion represents a huge pool of money that is being invested in companies that have been found to be sustainable.” – John Friedman (Huff Post, September 2017)

Do you know your company’s Sustainability goals and score?


Week in Review

It has been quite the week of natural disasters. On Thursday, Typhoon Jebi made landfall in Japan leaving nearly 3,000 passengers stranded at Kansai International Airport, Business Insider reports. Due to severe flooding, the airport was forced to shut down.

Tropical Storm Gordon also made landfall this week, causing major airlines to waive change fees in advance, USA TODAY notes.

Officials have unveiled a new facial recognition system at Dulles International Airport in the Washington, D.C. area, The Washington Post reports. The system is expected to eventually replace boarding passes for international travelers with facial scans.

According to Skift, TSA is planning to expand its testing of next-generation scanners (computed topography X-rays) for carry-on bags.

United Airlines announced plans to ditch plastic straws and cocktail stirrers for bamboo equivalents in November, CNBC reports. American Airlines and Alaska Airlines took similar steps earlier this year.

According to SFGate, the House approved a new bipartisan bill called the “PreCheck Is PreCheck Act of 2018” this week. If it becomes law, the legislation will bar TSA from letting non-members into PreCheck lanes.

Ben Coleman, Global Security Executive Services Manager for Facebook, identifies the benefits of leveraging security and travel to build a better travel risk management program.

Skift notes that a rise in peak occupancy nights in 2018 is helping hotels.

A flight from Dubai to NYC ended with passengers and crew taken to the hospital and a quarantined jet, NPR reports. According to the Centers for Disease Control and Prevention, nearly 100 people on the flight complained of illness.  

According to TravelDailyNews International, a new IATA report reveals worldwide annual air passenger numbers exceeded four billion for the first time. The report also delves into airline industry performance in 2017.

USA TODAY notes a “refresh” is coming to JetBlue’s TrueBlue loyalty program. Though the points scheme will remain the same, members will have access to an updated website to track and redeem points.

New research out from GBTA, in partnership with U.S. Bank, reveals mobile payments among travel buyers and suppliers are still in the early adoption phase. Although most buyers and suppliers are familiar with mobile wallet and contactless payment solutions, nearly 50% are unclear on the benefits.


Podcast: Leveraging Security and Travel to Build a Better Travel Risk Management Program

For this week’s episode, The Business of Travel gives listeners a taste of one of our more than 170 education sessions that took place at GBTA Convention 2018 last month in San Diego. Attendees can access all of these sessions covering the gamut of top travel industry issues including duty of care, technology and innovation, procurement, sustainability and so much more with GBTA Convention 2018 On Demand.

This risk-focused education session, conducted in partnership with ASIS International, called Leveraging Security and Travel to Build a Better Travel Risk Management Program features Ben Coleman, Global Security Executive Services Manager for Facebook and GBTA Risk Committee member, focused on identifying the benefits of security and travel professionals partnering to develop and implement a best in class Travel Risk Management Program.

  

 

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