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The Official Blog of the Global Business Travel Association


Newsletter: febrero 2019

GBTA ofrece una sólida agenda de eventos en América Latina para 2019

La inversión anual de América Latina en viajes corporativos es de $51,4 mil millones de dólares. Por ejemplo, Brasil es el décimo país a nivel mundial con mayor inversión en Business Travel y se espera que para 2019, su inversión sea de casi $31 mil millones de dólares.  Perú, por su parte, es el país anfitrión #39 en tener mayor cantidad de reuniones internacionales de negocios a nivel mundial. En 2018, Chile, Argentina y Colombia representaron los países Latinoamericanos con mayor crecimiento en inversión en viajes de negocios. En Costa Rica, más de 20 compañías de Fortune 500 y otras 250 multinacionales están aprovechando las habilidades del país para impulsar el crecimiento y la eficiencia.

De ahí que no es casual que GBTA tenga preparada una agenda de eventos de mucho peso en la región para 2019 en las ciudades de mayor importancia para el segmento de Viajes Corporativos. Todos los asistentes pueden esperar obtener una valiosa actualización mediante una variedad de sesiones educativas de alto nivel.

En 2019, la serie de eventos se iniciará en Santiago de Chile, seguido por São Paulo, Rio de Janeiro, San José, Buenos Aires y Lima. Adicionalmente, habrá días educativos en otros mercados clave de México, Brasil y Argentina y en ciudades como Bogotá y Ciudad de Panamá.

Lo siguiente es el programación de eventos:

GBTA Business Travel Management Workshop – Santiago, Chile, 25 de abril de 2019

Conferencia GBTA 2019 – São Paulo, Brasil, 27 de mayo de 2019

Conferencia GBTA 2019 – Rio de Janeiro, Brasil, 16 de septiembre de 2019

Conferencia GBTA 2019 – San José, Costa Rica, 24 de septiembre de 2019

Conferencia GBTA 2019 – Buenos Aires, Argentina, 22 de octubre de 2019

Conferencia GBTA 2019 – Lima, Perú, 15 de noviembre de 2019

 

Convención GBTA 2019 se realizará en el centro de convenciones más grande de Norteamérica en Chicago

El McCormick Place, el Centro de Convenciones más grande de Norteamérica, ubicado en la ciudad de Chicago, recibirá este año a cerca de 7000 profesionales en viajes de negocio. Los profesionales vendrán de más de 50 países y traerán más de 400 compañías exhibidoras, a la edición número 51 de la Convención GBTA, del 3 al 7 de agosto.

La movilidad en un ambiente de mucha aceleración, una experiencia de viaje más personalizada y la atención de riesgos en un dinámico contexto tecnológico, ambiental y geopolítico, son parte de los temas y soluciones cuales se hablarán en lo que se considera el evento del año en viajes de negocio.

Durante la Convención, se llevara a cabo el 3 de agosto, el WINiT Summit 2019 en Chicago. WINiT Summit 2019 reunirá a profesionales de todos los niveles con el meto de cambiar positivamente las carreras y vidas de las mujeres en industrias relacionadas con los viajes de negocio. Encuentre más información en: https://www.gbta.org/news-and-advocacy/newsroom/gbta-convention-2019-coming-to-chicago

 

GBTA México presenta su nueva mesa directiva

Por Carlos Galván, de Factor Meetings

GBTA continúa avanzando y tomando fuerza como la asociación más grande de viajes a nivel global. Su estructura organizacional en México, evoluciona para aprovechar de manera óptima el conocimiento de los viajes de negocios.

Como parte de esta evolución, se nombró a Paola García como Directora Regional de México y a Jessica Ordaz en Proyectos Especiales. El intento es poderles ofrecer a los Travel Managers y a todos nuestros socios comerciales, experiencias diferentes y propuestas de valor que sin duda, harán que GBTA tome un giro diferente en México.

Con el objetivo de fomentar el conocimiento y profesionalización de los miembros compradores, se creó el “Board de Travel Managers”. Ellos representarán y serán la voz de todos los miembros activos de la asociación, y a la vez, participarán en proyectos que ayudaran al desarrollo e implementación de los programas educativos agendados durante 2019.

Como presidente está Roció Ceballos, Travel Manager de PWC (Price Waterhouse Coopers), como vicepresidente Nancy Goycochea, Travel Manager de la Cruz Roja Internacional y como junta de comité: Elisa Sánchez Llanes, Travel Manager de Deloitte; Eduardo Villa Travel Manager de Elementia, Victor Ibañez Travel Manager de Holcim.

En la región de Monterrey, está Catalina Cavazos Travel Manager de Metalsa, Paolina Huerta Travel Manager de Femsa y Luis Bueno Travel Manager de Exiros.

También se creó el “Board de Proveedores”, que actuarán como un recurso para los miembros de GBTA, aportando información y material de investigación sobre la industria de los viajes corporativos, liderado por Beat Wille Country General Manager de BCD Travel.


Minimizing Risk for Pregnant Travelers

Pregnant travelers face numerous considerations that most travelers do not need to bear in mind. However, with planning and preparation, pregnant women can safely travel to most locations. Expectant mothers should schedule an appointment with a travel medicine specialist at least four to six weeks before travel. The travel medicine practitioner may need to collaborate with the obstetrician to coordinate care and ensure the best travel plan. For women in their third trimester, or those who will be overseas during their third trimester, consider locating a medical facility at the destination that can manage pregnancy complications, delivery, caesarean section, and neonatal problems.

Pregnant travelers, like all travelers, should ensure that they have health insurance that covers them while they are abroad. Be sure the policy covers pregnancy, pregnancy complications, and care of the infant if the baby is delivered overseas. Evacuation insurance, including coverage for pregnancy-related complications, is also recommended, especially if traveling to a remote area.

Vaccinations

Because some vaccines carry the risk of side-effects that could potentially affect the fetus, carefully review the risks and benefits of each immunization. Ideally, all women who are pregnant should be up-to-date on their routine immunizations prior to pregnancy. In general, pregnant women should avoid live vaccines and becoming pregnant within one month of having received one; however, no harm to the fetus has been reported from the accidental administration of these vaccines during pregnancy.

If not previously received, the tetanus, diphtheria, and pertussis (Tdap) vaccine is recommended during pregnancy to protect women and provide antibodies to the newborn. This vaccine should be given in the second or third trimester. Pregnant women traveling during the influenza season at their travel destination should be vaccinated with an inactivated vaccine. This can be administered in any trimester and is especially recommended for those with chronic diseases and an increased risk of influenza-related complications. Individuals should consult with their physician before obtaining any vaccination.

Diseases

Malaria can be much more serious in pregnant women than in non-pregnant women. Malaria during pregnancy is associated with many complications including high rates of maternal and fetal mortality. Due to increased risk of severe disease, pregnant women should avoid or delay travel to malaria-endemic areas. If travel is unavoidable, expectant mothers should take precautions against mosquito bites and consider prophylactic medication.

Zika virus transmission can occur between currently infected pregnant women and their fetuses; research suggests Zika virus infection during pregnancy may result in “congenital Zika syndrome,” which describes a pattern of conditions found in babies infected with Zika virus in utero. These include microcephaly (an abnormally small head) and damage to the developing brain, eyes, muscles, and joints. Babies born with congenital Zika syndrome may not display all these conditions.

Pregnant women should take strict precautions against mosquitoes, ticks, and other insects in areas that are endemic for arboviruses such as dengue fever, chikungunya, Zika virus, and tick-borne encephalitis. Preventive measures include use of bed nets, use of insect repellents, and wearing protective clothing.

Pregnant women are also more likely to acquire respiratory diseases and urinary tract infections. These illnesses may also be more severe in pregnancy. Pregnant women should ensure they are taking basic health precautions such as good hand hygiene.

Food and Water Safety

Pregnant women may be more vulnerable than non-pregnant women to dehydration after developing traveler’s diarrhea or other gastrointestinal infection. Pregnant women should strictly maintain hand hygiene and make prudent food and beverage choices. Pregnant women should only eat food that is cooked and served hot, and avoid cold food or dishes that have sat at room temperature. Expectant mothers should not consume undercooked meat or fish, unpasteurized dairy products, or anything containing ice. Only eat fresh fruits and vegetables that you have peeled and washed yourself. Drink only bottled and sealed beverages. Carbonated beverages are considered safer. Do not use iodine-containing compounds to purify water, as they could cause negative effects to the fetal thyroid. If diarrhea develops, drink plenty of safe fluids.

Environmental issues

Pregnant women may be more affected by air pollution than non-pregnant women. Additionally, as body temperature regulation is less efficient during pregnancy, temperature extremes may cause additional stress and heat stroke or heat prostration, or harm to the fetus. High temperatures may also cause fainting. Pregnant women should seek air conditioned facilities during extreme heat.

Travel to altitudes of 1,800 meters (6,000 feet) is usually safe, if ascent is gradual. A remote location and the possibility of dehydration pose a greater risk for the pregnant traveler. Planned travel to altitudes above 1,800 meters (6,000 feet) should be discussed with the travel clinic physician and obstetrician.

Transportation Issues

Some airlines have rules restricting travel toward the end of pregnancy. Know your airline’s restrictions. Some airlines require a letter from a medical provider stating that the woman is fit to travel and with the expected delivery date to confirm the length of pregnancy. Generally, international flight is not recommended after 35 weeks and domestic flight after 36 weeks. Some contraindications to airline travel during pregnancy include anemia and a high-risk pregnancy. While flying, pregnant women should wear the seat belt low around the pelvis; move around frequently, stretch, do isometric leg exercises, wear graduated compression stockings to help improve blood circulation; and drink non-alcoholic beverages to avoid dehydration.

Most cruise lines restrict travel beyond 28 weeks of pregnancy, with some restrictions as early as 24 weeks. Some cruise lines require a letter from a medical provider stating that the woman is fit to travel and with the expected delivery date to confirm the length of pregnancy. Pregnant women should check their specific cruise line’s restrictions. Pregnant women on cruises should be aware of the risk of motion sickness, gastrointestinal disease, respiratory disease, and the risk of falls on a moving vessel.


Week in Review

Eight airlines have flaws in their e-ticketing systems that could expose passengers’ personal information, TechNewsWorld reports. The airlines are sending unencrypted check-in links, which could allow hackers to view or change passengers’ flight booking details or boarding passes. The airlines in question are Southwest Airlines, KLM, Air France, Vueling, Jetstar, Thomas Cook, Transavia, and Air Europa.

China Airlines cancelled 26 flights departing from or arriving in the country from Friday through Sunday, Focus Taiwan writes. The airline cancelled the flights due to a pilots’ strike.

Thomas Cook is conducting a “strategic review” of its airline and may consider selling it, BBC notes.

From using a privacy filter on your laptop to using a juice-jack protector, The New York Times shares tips for safeguarding your information while traveling.

Luggage-storage service LuggageHero recently raised $1.45 million in funding to expand its operations in the U.S. and Europe, Phocuswire writes. The service enables travelers to book storage space for their luggage or bags on an hourly basis.

Are you looking for a new way to compare hotel prices on your computer? According to HotelMarketing’com, Google’s new Price Insights feature allows users to compare the price of one hotel to the price of others in the same location. Users can also see how hotel rates fluctuate by day.

Gillian Keegan, Conservative Member of Parliament (MP) for Chichester, recently shared her unique perspective on the outlook for the business travel industry in a post-Brexit world.

According to BusinessGhana, Berlin-based Germania Airline filed for bankruptcy and cancelled all of its flights with immediate effect.

Amtrak is looking to extend its service to the Long Island region, Business Traveller writes. The company has reached an agreement with New York’s Metropolitan Transportation Authority to “jointly study ways to extend Amtrak service beyond New York’s Penn Station to Long Island.”

United announced it will retrofit more than 100 planes as part of a move to add 1,600 premium seats on nearly 250 jets, AP News reports.


Message from the Office of the GBTA President

*The following post was originally sent as an email to GBTA members.*

Dear GBTA Members,

Happy New Year! I hope you all had a wonderful holiday and were able to slow down and enjoy time with your loved ones. The year is off to a busy start and we are excited about what is to come in 2019.

GBTA Convention 2019
Registration is open for Convention, which will be held in Chicago, IL on August 3-7. This year’s Convention theme is Evolve. As travel has evolved and increasingly connected our world, so has our Association. GBTA continues to provide a platform for travel professionals to share best practices, policies and solutions to the industry’s greatest issues.

Stay tuned in the coming months for more on speakers and sessions to expect at this year’s Convention. Don’t miss this opportunity to connect with industry experts and your peers —register today.

WINiT Summit 2019 - Chicago
Last year we announced our exciting acquisition of WINiT and this year WINiT Summit will be held in conjunction with Convention on Saturday, August 3. This one-day event will bring together professionals of all levels for the sole purpose of positively changing the careers and lives of women in travel-related industries. It will feature first-in-class women’s leadership content delivered by a diverse collection of speakers representing a range of industries, experiences and perspectives. More than an education experience, WINiT Summit attendees will be inspired through productive discussions about the challenges and successes women experience along their career journey.

Colonel Nicole Malachowski (USAF, Ret.) will serve as the closing keynote speaker. She will share her experiences paving a new path and culture in the military. She has over 21 years of experience as an officer, leader and fighter pilot in the United States Air Force. She has had the honor of commanding a fighter squadron, flying as a USAF Thunderbird pilot, serving as a White House Fellow and serving as an advisor to the First Lady of the United States. Mark your calendars, you won’t want to miss this!

Chapter Update
I have great news to share on the chapter front—every affiliate has committed to become a GBTA Chapter! Not only that, but the GBTA Board just approved a motion to add a new Chapter, the Oklahoma Chapter. For a complete list of Community member benefits, please click here.

I am excited about what lies ahead for GBTA in 2019. As always, thank you to our members for your continued support and commitment. Please feel free to contact me with any thoughts or questions you may have.

Best regards,

Christle Johnson
GBTA President


The Role of Hotel Loyalty Programmes in Business Travel

GBTA recently partnered with AccorHotels to conduct a study investigating the role of loyalty in managed travel programmes in Europe with the goal of understanding how loyalty programmes currently fit within company travel policy and what opportunities may exist in the future.

The majority of European business travellers (74 percent) report that their company uses preferred providers, and 63 percent say these providers must be used when available. Pricing and convenience play the biggest role for business travellers when they do book outside of preferred providers, while loyalty status poses less of a threat.

Regardless of the reasons, booking outside of preferred providers can cause issues for travel buyers. Nearly all European buyers surveyed perceive that hotels are encouraging travelers to book directly by offering additional benefits, greater amenities or dedicated rates. A large majority see this as a growing trend that will have a negative impact on their role as a travel manager.

How Loyalty Currently Fits into Travel Programmes

Loyalty programme membership is popular among business travellers and a majority of those with loyalty memberships say loyalty benefits are important when deciding to book a hotel for a business trip. Two-thirds (65 percent) of travel buyers say employees can use individual rewards accounts on a business trip, however, 18 percent of those do not allow travellers to use accrued points earned through business travel for personal use. Travellers are split on how they prefer to redeem accrued points whether it is for future business travel, future personal travel or on a combination of both.

While motivation for travel buyers to promote loyalty programmes is currently low, many say they would be interested in supporting these programmes if they increased travel policy compliance or increased traveller satisfaction.

Another area travel buyers should consider when it comes to loyalty programmes is what amenities they provide. Travellers value certain amenities that buyers don’t currently include in their contract negotiations with hotels in their travel programme. For instance, the top benefit of loyalty membership for business travellers is the ability to earn upgrades, however, only 20 percent of travel buyers say room upgrades are included in their contract negotiations. Similarly, business travellers prioritize earning free nights through loyalty programmes while few organisations offer the ability to earn complimentary nights after a certain number of bookings.

Corporate Hotel Loyalty

Most organisations are not enrolled in a corporate hotel loyalty programme, however there is interest from both buyers and business travellers. Buyers expressed an interest in doing so for lodging, and to a lesser extent for meetings and events. Business travellers expressed interest if it guaranteed better rates, earned rewards for both the company and the individual, and if the programme were better suited for their business travel needs.

Key Takeaways

For travel buyers, incorporating hotel loyalty into preferred supplier negotiations can provide opportunities to be an active driver in how their travellers use hotel loyalty, which is something most travellers want out of their travel programme. Enrolling in a corporate hotel loyalty account provides a potential option for motivating travellers to book with preferred suppliers while maintaining loyalty benefits and cost savings.

For suppliers, interest among those who offer corporate hotel loyalty accounts is high for lodging, while opportunity exists in promoting the benefits of corporate accounts for meetings and events.

The perception around loyalty and business travel is that it lures travellers away from booking within policy. However, this study reveals that opportunities exist for both buyers and suppliers in incorporating loyalty into travel policies. More discussion on loyalty and company policy during the RFP and contract negotiation process could be mutually beneficial, potentially increasing traveller compliance, satisfaction and loyalty usage.

Methodology

An online survey was conducted of 156 travel buyers in Europe and was fielded between September 4-13, 2018. Additionally, an online survey of 500 European business travellers using an online panel was fielded between September 4-10, 2018. Respondents qualified if they were employed full-time or part-time and if they travelled for business more than once in the past year. The results in this post are based on the 337 who reported being part of a managed travel programme. For this study, managed business travellers are defined as travellers who are required to follow an organisation’s published and enforced travel policies or travellers who are encouraged to follow general guidelines.

More Information

Download an infographic here with key highlights from the research. A summary of findings for the report, Hotel Loyalty in Europe: How Incorporating Loyalty with Policy Can Boost Traveller Compliance and Satisfaction, is available exclusively to GBTA members here.

 

About AccorHotels
AccorHotels is a world-leading travel & lifestyle group and digital innovator offering unique experiences in more than 4,600 hotels, resorts and residences across 100 different countries. With an unrivaled portfolio of internationally renowned hotel brands encompassing the entire range from luxury to economy, from upscale to lifestyle and midscale brands, AccorHotels has been providing savoir-faire and expertise for more than 50 years.

In addition to its core hospitality business, AccorHotels has successfully expanded its range of services, becoming the world leader in luxury private residence rental with more than 10,000 stunning properties around the world. The Group is also active in the fields of concierge servicesco-workingdiningevents management and digital solutions.

Relying on its global team of more than 250,000 dedicated staff, AccorHotels is committed to fulfilling its primary mission: to make every guest Feel Welcome.  Guests have access to one of the world’s most attractive hotel loyalty programs - Le Club AccorHotels. AccorHotels plays an active role in its local communities and is committed to promoting sustainable development and solidarity through PLANET 21 Acting Here, a comprehensive program that brings together employees, guests and partners to drive sustainable growth.

From 2008, the AccorHotels Solidarity Endowment Fund has acted as a natural extension of the Group’s activities and values, helping to combat the social and financial exclusion experienced by the most disadvantaged members of society. Accor SA is publicly listed on the Euronext Paris Stock Exchange (ISIN code: FR0000120404) and on the OTC Market (Ticker: ACRFY) in the United States. For more information or to make a reservation, please visit accorhotels.group or accorhotels.com. Or join and follow us on Twitter and Facebook.


Newsletter: janeiro 2019

Conferência GBTA 2019 - Cidade do México analisará as perspectivas da indústria de viagens de negócio para este ano 

Os desafios das viagens de negócio para o ano 2019 serão um dos pontos principais da Conferência GBTA 2019 – Cidade do México, que acontecerá na Expo Santa Fé na capital mexicana, de 19 a 21 de março. O Evento contará com a participarão de palestrantes de grande qualidade, além de oferecer sessões e oportunidades de negócio que preencherão as expectativas dos participantes.

As sessões educativas abrangerão temas atuais como: tecnologia e inovação, gestão de riscos corporativos, o futuro das viagens na América Latina, reuniões e gestão de eventos.

É esperada a participação de uma grande quantidade de travel managers e fornecedores tanto do México como da região latino-americana, especialmente da Argentina, do Brasil, Colômbia, Costa Rica, El Salvador, Estados Unidos e Panamá. Para mais informação, clique aqui.

 

Chicago dará as boas vindas à Convenção GBTA 2019

O maior evento de viagens de negócios a nível global - a Convenção GBTA será realizada na cidade de Chicago do dia 3 a 7 de agosto de 2019. A sede escolhida é o MacCormick Place, o maior Centro de Convenciones da América do Norte, que receberá ao redor de 7.000 profissionais na área de viagens de negócio de mais de 50 países e terá mais de 400 companhias expositoras e uma ampla seleção de oportunidades de desenvolvimento profissional.

Hoje a indústria de viagens de negócios demanda mobilidade em um ambiente de muita aceleração, expressando um desejo por uma experiência de viagem mais personalizada e tendo que abordar os riscos associados junto a um contexto tecnológico, ambiental e geopolítico particulares.  Tudo isto representa novos desafios e oportunidades para os profissionais de viagens de negócios. É por isso que a edição número 51 do Evento do Ano em Viagens de Negócio será dirigida a abordar estes grandes temas e oferecer uma ampla plataforma para a troca de práticas, políticas e soluções para os mesmos.

Junto com a Convenção, este ano será realizada a WINiT Summit 2019 – Chicago, um evento de um dia de duração, que será realizado no sábado (3 de agosto) e espera reunir profissionais de todos os níveis com a finalidade de mudar, positivamente, as carreiras e as vidas das mulheres nas indústrias relacionadas com as viagens de negócios.

Será aplicado um desconto de $100 para aqueles que se registrarem tanto em a convenção como em a WINiT Summit 2019 – Chicago. Mais informação em: https://www.gbta.org/news-and-advocacy/newsroom/gbta-convention-2019-coming-to-chicago

 

Estudo da GBTA mostra o quão preparada está a indústria de viagens de negócio para cumprir com a regulamentação de proteção de dados da União Europeia

Em 25 de maio de 2018, a General Data Protection Regulation (GDPR), entrou em vigência para fortalecer a recoleta, transferência e proteção de dados pessoais dos cidadãos e residentes europeus. Esta regulamentação tem um impacto internacional, afetando toda organização que realiza negócios com a União Europeia, tendo que cumprir com a GDPR.

É por isso que a GBTA, em associação com Cvent, realizou uma enquete com veteranos das indústrias de viagens, reuniões e eventos baseados nos E.U.A., cujo objetivo foi compreender como os profissionais destas indústrias estão se preparando para cumprir e operar com esta regulamentação.  Mais de 46% dos entrevistados assinalou que estava um pouco ou muito preocupado com o cumprimento das regulamentações em sua organização até o dia 25 de maio. No entanto, entre 73% e 77% dos entrevistados mostraram confiança de que sua companhia o faria em os aspectos como relatórios, armazenamento, recoleta, remoção e consentimento de dados.

Mais de 60% demostraram também que sua organização conta com mais de uma equipe para o cumprimento dos esforços que demanda essa regulamentação. Estes esforços se refletem em: mudanças na linguagem do contrato para garantir o cumprimento (45%), nomeação de uma pessoa ou equipe para proteção de dados (39%), estabelecimento de mudanças no armazenamento de dados (37%) e na recoleta de dados (35%), bem como a incorporação de nova tecnologia para o cumprimento (18%). Chama a atenção, no entanto, que 29% dos entrevistados não estivesse cientes dos esforços de cumprimento das suas companhias.

Os conselhos para o cumprimento são: agir agora (o risco de não cumprimento é muito alto), trabalhar com equipes e experts para avaliar as necessidades; mesmo se não houver relação ou eventos com países da União Europeia, é importante conhecer a regulamentação e considerar adotar os alinhamentos GDPR como uma boa prática.

 

Como será o programa de viagens em 2030

Cystal Interactive, um fornecedor especializado na tecnologia de eventos foi o anfitrião de uma sessão durante a Conferência GBTA 2018 – Berlim, em parceria com VDR, com o propósito de descobrir as grandes ideias da indústria sobre como os programas de viagens evoluirão na próxima década.

Chris Elmit, managing diretor da Crystal Interactive abriu a discussão, questionando os 1000 participantes distribuidos em 100 meses, com o propósito de enfocar suas mentes coletivas nas grandes mudanças e inovações que ocorrerão entre 2019 e 2030 desde a perspectiva do viajante, do fornecedor, do comprador e da tecnologia.

Como será o programa de viagens para o ano de 2030, segundo os delegados da Conferência de Berlim?

Sob a perspectiva do viajante, os itinerários serão mais personalizados e alterados de acordo com informação sobre comportamento ou o impacto no tempo real dos eventos globais. Será encontrada uma solução para não ter que chegar com várias horas de antecedência ao aeroporto para passar pelo controle de segurança e a viagem de negócios será feita sem dinheiro, ou seja, automatizada e guiada por dados. Desde a experiência do fornecedor, a viagem de negócios será enquadrada em uma esfera de consciência ambiental, com um forte enfoque nas eleições sustentáveis que cumpram com os requerimentos de responsabilidade social para compartilhar veículos elétricos ou contar com estadias livres de emissões de carbono.

Sob a perspectiva dos que compram viagens de negócios, seu papel será mais automatizado e substituído por inteligência artificial (no entanto, será necessário ensinar à inteligência artificial a escolher opcões mais ambientalmente amigáveis). O desenvolvimento tecnológico depois de 2030 focará em reduzir o tempo de viagens, simplificando o processo completo com conexões sem interrupções, treinando a inteligência artificial com dados de comportamento e análises, e esperando secretamente que alguém, em algum lugar, seja capaz de inventar o teletransporte.


Week in Review

On Tuesday, the UK parliament rejected the Brexit deal that PM Theresa May had reached with the European Union, NPR reports. As the March 29 deadline quickly approaches, it’s possible that the UK will leave the EU with no deal in place. The UK could also unilaterally reverse its decision to leave, as ruled by the bloc’s highest court.

Car rental giant Enterprise is set to acquire corporate travel provider Deem, Skift notes. The deal is expected to close in the first quarter of 2019.

Also in acquisition news, TechCrunch reports American Express acquired Japan-based restaurant booking service Pocket Concierge in an undisclosed deal.

According to The Seattle Times, divers have recovered the cockpit voice recorder from the Lion Air jet that crashed in October. The aircraft crashed into the Java Sea just minutes after taking off, killing all 189 people on board.

After the arrest of Huawei CFO Meng Wanzhou in Canada, China is asking some of its state-run enterprises to avoid business trips to the U.S. and its allies, Bloomberg notes. The country is also asking them to take extra precautions to protect their devices if travel is necessary.

On the branding front, Travel Weekly reports Marriott is relaunching its loyalty program as Marriott Bonvoy, encompassing its Marriott Rewards, Starwood Preferred Guest, and Ritz-Carlton Rewards platforms.

Aer Lingus also unveiled a rebrand of their logo and livery this week, Buying Business Travel writes. The airline is set to take delivery of four A321LRs this year, which will allow them to introduce a new business class product.

According to Skift, event organizers are planning for stretched budgets this year. A poll of 1,200 event creators revealed that half expect their budget for 2019 to remain the same as the previous year; however, 49% also said they expect to be responsible for more events than last year.

All Nippon Airways is trialing driverless buses in a restricted area at Tokyo Haneda Airport, Business Traveller notes. The airline will run tests until January 25, and if the trial is successful, it could lead to the implementation of driverless buses at the airport by 2020.

The future of travel could also hold flying taxi services. According to Skift, Switzerland’s national rail service is in talks to develop air taxis that would transport customers from rail stations to destinations.


Newsletter: enero 2019

Conferencia GBTA 2019 – Ciudad de México  analizará las perspectivas de la industria de viajes de negocio para este año

Los desafíos de los viajes de negocio para el 2019 será uno de los puntos medulares de la Conferencia GBTA 2019 – Ciudad de México, que tendrá lugar en Expo Santa Fé, en la capital mexicana, del 19 al 21 de marzo  y en la que participarán charlistas de gran calidad, además de ofrecer sesiones y oportunidades de negocio que llenarán las expectativas de los asistentes.

Las sesiones educativas versarán sobre temas de gran actualidad como: tecnología e innovación, gestión de riesgos corporativos, el futuro de los viajes gestionados en América Latina, reuniones y gestión de eventos.

Se espera la asistencia de una gran cantidad de travel managers y proveedores tanto de México como de la región latinoamericana, especialmente de Argentina, Brasil, Colombia, Costa Rica, El Salvador, Estados Unidos y Panamá. Para mayor información,  haga clic aquí.
 

Chicago dará la bienvenida a la Convención GBTA 2019

El más grande evento de viajes de negocio a nivel global, la Convención GBTA, tendrá lugar en Chicago del 3 al 7 de agosto de 2019. El escenario será el McCormick Place, el Centro de Convenciones más grande de Norteamérica, el cual recibirá a cerca de 7000 profesionales en viajes de negocio de más de 50 países y tendrá más de 400 compañías exhibidoras y una amplia selección de oportunidades de desarrollo profesional.

Hoy la industria de viajes de negocio demanda movilidad en un ambiente de mucha aceleración, expresando un deseo por una experiencia de viaje más personalizada y teniendo que abordar los riesgos asociados junto a un contexto tecnológico, ambiental y geopolítico particulares.  Todo esto representa nuevos desafíos y oportunidades para los profesionales de viajes de negocio.

Es por eso que la edición número 51 del Evento del Año en Viajes de Negocio se dirigirá a abordar estos grandes temas y a brindar una amplia plataforma para el intercambio de prácticas, políticas y soluciones  para los mismos.

Junto con la Convención, este año tendrá lugar la WINiT Summit 2019 - Chicago, un evento de un día de duración, que se realizará el sábado 3 de agosto y el cual reunirá a profesionales de todos los niveles con el propósito de cambiar positivamente las carreras y vidas de las mujeres en industrias relacionadas con el viaje de negocio.

El registro está actualmente abierto con oportunidad de tarifa preferencial temprana antes del 22 de enero. Se aplicará un descuento de $100 para quienes se registren tanto en la convención como en la la WINiT Summit 2019 – Chicago. Mayor información en: https://www.gbta.org/news-and-advocacy/newsroom/gbta-convention-2019-coming-to-chicago

 

Estudio de GBTA muestra qué tan preparada está la industria de viajes de negocio para cumplir con la regulación de protección de datos de la Unión Europea


El 25 de mayo del 2018, la General Data Protection Regulation (GDPR), entró en vigor para fortalecer la recolección, transferencia y protección de datos personales de los ciudadanos y residentes europeos. Debido a que esta regulación tiene un impacto internacional, toda organización que realice negocios con la Unión Europea debe cumplir con la GDPR.

Es por eso que GBTA, en asocio con Cvent, realizó una encuesta  con veteranos de las industrias de viajes, reuniones y eventos basados en EE.UU., cuyo objetivo fue comprender cómo los profesionales de estas industrias se están preparando para cumplir y operar bajo esta regulación.

El 46% de los encuestados señaló que estaban algo o muy preocupados de que su organización cumpliera con esa regulación para el 25 de mayo. Sin embargo, entre un 73% y un 77% de los encuestados  mostraron confianza de que su compañía lo haría en aspectos como reporte, almacenamiento, recolección, remoción y consentimiento de datos.

El 60% señaló también que su organización cuenta con más de un equipo para el cumplimiento de los esfuerzos que demanda esa regulación. Estos esfuerzos se reflejan en:  cambios en el lenguaje del contrato para asegurar el cumplimiento (45%), nombramiento de una persona o equipo para protección de datos (39%), establecimiento de cambios en almacenamiento de datos (37%) y en recolección de datos (35%), así como la  incorporación de nueva tecnología para el cumplimiento (18%).

Llama la atención, no obstante, que el 29% de los encuestados no estuvieran al tanto de los esfuerzos de cumplimiento de sus compañías.

Los consejos para el cumplimiento son: actuar ahora (el riesgo de incumplimiento es demasiado alto), trabajar con los equipos y expertos externos para evaluar las necesidades; incluso si no se tiene relación o eventos con países de la Unión Europea, es importante conocer la regulación y considerar adoptar los lineamientos GDPR como una buena práctica.

 

Cómo será el programa de viajes en 2030


Cystal Interactive, un proveedor especializado en tecnología de eventos fue el anfitrión de una lluvia de ideas durante la Conferencia GBTA Berlín 2018 en alianza con VDR, con el propósito de descubrir las grandes ideas de la industria sobre cómo los programas de viajes evolucionarán en la próxima década.

Chris Elmit, managing director de Crystal Interactive abrió la discusión preguntando a cerca de 1000 delegados integrados en 100 mesas, con el propósito de enfocar sus mentes colectivas en los grandes cambios e innovaciones que ocurrirían entre ahora y el 2030 desde la perspectiva del viajero, el proveedor, el comprador y la tecnología.

Entonces, ¿cómo será el programa de viajes hacia el 2030 según los delegados de la conferencia de Berlín?

Desde la perspectiva del viajero, los itinerarios serán más personalizados y alterados de acuerdo con información sobre comportamiento  o el impacto en tiempo real de los eventos globales. Se encontrará una solución para no tener que llegar varias horas con anticipación al aeropuerto para pasar el control de seguridad y el viaje de negocios se hará sin efectivo, automatizado y guiado por datos. Desde la experiencia del proveedor, el viaje de negocios se enmarcará en una esfera de conciencia ambiental, con un fuerte enfoque en elecciones sostenibles que cumplan con los requerimientos  de responsabilidad social para compartir vehículos eléctricos o contar con noches de hotel libres de carbono.

Desde la perspectiva de quienes compran viajes de negocio, su rol será más automatizado y últimamente reemplazado por inteligencia artificial (sin embargo, se necesitará enseñarle a la inteligencia artificial a hacer elecciones más ambientalmente amigables). Cualquiera que desarrolle tecnología más allá del 2030 se enfocará en reducir el tiempo de viajes, simplificando el  proceso entero con conexiones ininterrumpidas, entrenando a la inteligencia artificial con datos de comportamiento y análisis predictivos y esperando secretamente que alguien, en algún lugar, sea capaz de inventar la teletransportación.


Week in Review

Today, on National Human Trafficking Awareness Day, we urge you to join the fight to help end trafficking. It can be as simple as training your associates to recognize the sign or including language in RFPs inquiring about suppliers’ trafficking policies. Making a positive difference starts with the decision to make a change, no matter how big or small. There are resources for travel buyers to help end trafficking, tips on recognizing the signs of human trafficking, and additional resources for buyers and suppliers.

According to SiliconANGLE, Singapore Airlines recently revealed the data of 285 frequent flyers was compromised following a buggy website update.

Travel Leaders Group is set to acquire UK-based event management company Your Event Solutions (YES), Skift notes.

Winter storm Gia is expected to hit a 1,500-mile path from Colorado to the Mid-Atlantic region, USA TODAY reports. In advance of the storm, several major airlines are waiving change fees for passengers traveling through certain airports.

According to The Local Germany, walkouts by security personnel at several airports across Germany led to the cancellation of over 800 flights, affecting over 100,000 passengers. The Verdi union warns that another strike will take place on Tuesday at Frankfurt airport.  

Heathrow is offering local communities the opportunity to ask questions or provide feedback as it prepares to build its third runway, Buying Business Travel notes. The airport will hold 30 consultation events across neighborhoods surrounding the airport, where individuals can weigh in on how the airport should manage noise and local factors that Heathrow should consider in designing future flight paths.

According to ABC7 News, the pilot shortage is causing debate among some individuals in the airline industry. Boeing predicts airlines will need 790,000 new pilots around the world in the next 20 years, but even today, the shortage is causing small regional airlines to shut down. Some argue that the extensive training programs should be relaxed, but pilots warn that the 1,500 hours of flight time is necessary.

Portuguese airline HiFly aims to eliminate all single-use, disposable plastics in 2019, Business Traveller reports. The airline recently took its first flight completely free of single-use items like straws and cutlery.

What should you do if an airline damages your checked luggage? USA TODAY weighs in.

Avis Budget plans to equip 50,000 of its vehicles across Europe and the US with keyless technology, Buying Business Travel writes. The technology enables customers to completely manage their rental experience through the Avis mobile app.

According to Business Traveller, Air France is adding a “Healthy” meal option to the a la carte menu for its premium economy and economy class. Passengers can book the meals for long-haul flights departing Paris from April onwards.

During CES, Google revealed a few updates to Google Assistant including navigation, travel and translation features, The Next Web notes. The voice assistant can now help travelers check-in to a flight, retrieve a boarding pass, provide real-time translations, and more.

Airbnb has partnered with American Red Cross to raise awareness and provide safety information for hosts and guests, 4Hoteliers writes. The goal is to keep people safe from home fires and carbon monoxide poisoning.


Week in Review

Happy New Year! The Week in Review is back in action to provide you with the latest business travel industry news.

In late November, Marriott announced that approximately 500 million guests (who made a reservation at a Starwood property) were impacted in a data breach. Today, the hospitality company downgraded its estimate to 383 million compromised records, Skift reports. Since some guests have multiple records in Marriott's system, the number of guests impacted is likely less than 383 million.

According to BBC, London’s Heathrow Airport and Sussex’s Gatwick Airport will invest millions of pounds in anti-drone equipment that can obstruct communications between drones and their operators. This move follows a drone disruption at Gatwick that caused 1,000 cancelled flights over 3 days last month.

In acquisition news, Flight Centre Travel Group has agreed to acquire Casto Travel’s U.S. operations, Skift writes. The Australia-based travel agency has a mission to strengthen its North American presence.

AirlineRatings.com has released its list of the safest airlines in the world for 2019, with Qantas topping the list, USA TODAY notes. The list also includes the 10 safest low-cost airlines.

Qatar Airways acquired a 5 percent stake in China Southern Airlines on 28 December, Buying Business Travel reports. The airline also holds shares in International Airlines Group, LATAM Airlines Group, Air Italy, and Cathay Pacific.

New York was the world’s top destination for business travel in 2018, Business Traveller writes. The annual rankings from Egencia highlight the most traveled-to destinations for business. London, Paris, Shanghai, and Toronto are also among the top five destinations.

According to Skift, new safety concerns present a complicated challenge for event organizers. From extreme weather to terrorist attacks to widespread disease outbreaks, the duty of care bar continues to rise for event planners.

Singapore Airlines is now offering passengers the ability to pre-book their meal choices, Business Traveller reports. This only applies to travelers in suites, first and business class.

Buying Business Travel writes on the importance of having proper risk management processes and programs in place. Is your organization prepared to locate and help your travelers in the face of an emergency?

According to Business Traveller, the global ridesharing industry is valued at $61.3 billion and is expected to grow to $218 billion by 2025.