GBTA News and Commentary

GBTA is the voice of the global business travel industry. GBTA leadership and members are often sought as experts to comment on wide-ranging issues affecting our industry. Our news, editorials and perspectives bring to life the latest business travel industry insights, trends, advocacy, events, research and education.


 

Business Travelers Say Loyalty Matters in Hotel Booking

Travelers Willing to Share Information for Personalized Experience

Colleen Gallagher 0 3080

On average, business travelers consider three hotels before booking and 82 percent say loyalty programs matter when making that decision, according to new research out today from the Global Business Travel Association (GBTA) in partnership with Omni Hotels & Resorts. Additionally, the study reveals nine in 10 business travelers view rewards points and perks as a motivating factor in selecting a hotel and 81 percent believe being a loyalty member results in better service.

Access to Risk Management Services Still Far From Universal

Duty of Care Made Difficult by Lack of Visibility into Travel Plans

Colleen Gallagher 0 3682

The vast majority of business travellers feel their companies take duty of care seriously, yet access to various risk management services is far from universal, according to new research released today from the GBTA Foundation, the education and research arm of the Global Business Travel Association. Roughly one-third of German, French and UK business travellers say their organisation does not provide an assistance hotline to call in an emergency or unexpected event – one of the most basic services available.

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Media Contacts

Colleen Gallagher

Vice President, Communications
+1 703 236 1133
cgallagher@gbta.org

Marianne Varkiani

Communications Manager
+1 703 236 1164
mvarkiani@gbta.org