A segurança de seus viajantes de negócios vale 45 minutos?
Hoje GBTA announced the launch of a new Travel Risk Management Maturity Model (TRM3™) Self-Assessment Tool created in partnership with iJET International.
Duty of care is a major component of a travel buyer’s job. Travel security risks or medical emergencies can happen anywhere and anytime in today’s world, so it is imperative for organizations to have solid travel risk management plans in place.
The new tool is a major update over the current TRM3 tool in place and now assesses each key performance area of a travel risk management program in greater detail and also provides specific recommendations to help companies take their program to the next level.
Key performance areas measured in the self-assessment include:
- Policies and Procedures
- Education and Training
- Risk Assessment
- Risk Disclosure
- Risk Monitoring
- Risk Mitigation
- Response and Recovery
- Gestão de dados
- Program Communication
This self-assessment will take only 45 minutes to complete and help to ensure you are doing all you can for the safety of your business travelers. You do not have to complete it all at once and you can start with any of the above categories right after you have completed a set of demographic questions. It was also designed to be updated, giving you the flexibility to come back and update your answers and see how your program has moved along with new initiatives at your organization.
Based on your answers, the tool will rank you from Level 1 to Level 5 based on the maturity of your organization’s travel risk program.
Nível 1 is defined as “Reativo” ou o nível padrão. Isso reflete um programa que faz pouco para gerenciar proativamente o risco de viagem, com a equipe simplesmente reagindo aos eventos à medida que eles ocorrem. Não há ou há poucas políticas e procedimentos definidos, monitoramento de risco, notificação ou protocolos de resposta.
Nível 2 is referred to as "Definiram." Here, organizations have defined and documented key safety and security protocols within their travel programs, with a particular focus on incident response. However, they are missing or inconsistently providing risk disclosure, mitigation and the other elements of a proactive program. There is a heavy reliance on manual processes, which are subject to human error.
Nível 3 is referred to as “Proativo” e significa que as organizações incorporaram alguma forma de treinamento de funcionários, divulgação de riscos e processos de notificação como parte de um programa formalizado de gerenciamento de riscos de viagens. Sistemas automatizados podem ter sido introduzidos para dar suporte ao programa. Os processos não são aplicados de forma consistente em toda a organização. No entanto, não há nenhum esforço para medir a eficácia do programa.
Nível 4 is referred to "Gerenciou" e descreve as organizações que adotaram todos os Processos-Chave em toda a organização, com sistemas apropriados para apoiar o programa em todas as regiões e unidades de negócios. Os processos são aplicados e executados de forma consistente. As organizações estão coletando métricas básicas e gerenciando ativamente os dados de risco.
Nível 5 is referred to as “Otimizado” – the highest level of program maturity. At this level, the travel risk program is integrated throughout the organization and is well understood by management and employees, with automated compliance monitoring. Metrics and lessons learned are collected and used to continuously improve the program.
The TRM3 can help guide efficient, effective improvement across multiple process disciplines within an organization and can help companies implement and support a successful risk management program
GBTA members can find this valuable, free resource on the Hub GBTA.