GBTA Statement on House T&I Committee Hearing on Airline Customer Service
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GBTA Statement on House T&I Committee Hearing on Airline Customer Service

In light of recent incidents, we are seeing some positive developments with changes in policy related to denied boarding compensation and operational use of security personnel. However, something that was clearly missing from today’s House Transportation and Infrastructure Committee hearing on customer service was the voice of the business traveler. We do hope to see…