Week in Review

This week’s round-up starts with raves and rants. Money reports on the most loved and hated airlines in America ranked by the number of passenger complaints. Southwest and Jet Blue found themselves among the most liked according to the report.

What do you look for from an airline? Skift reported on a SITA survey showing passengers want simpler tech solutions from airports and airlines. Tnooz covered the survey as well writing that desktop travel bookings will experience a rapid drop as mobile booking becomes mainstay. According to Travel Daily News, a recent Gogo study showed when it comes to in-flight connectivity, passenger interest is higher in Europe and the Middle East than the United States.

This week saw several travel mishaps and issues. USA Today reported that airline passengers faced flight chaos in Belgium on Wednesday after a “technical failure” at Belgocontrol, the nation’s air traffic control provider. The failure disrupted the plans of tens of thousands of travelers. USA Today also reported on a series of anonymous phone threats against commercial airliners that forced searches of flights at New York’s Kennedy Airport and authorities also scrutinized flights in Newark and Boston.

Do your travelers understand what to do if they need to get medical care in a foreign country? A new report says 60 percent of travelers from the United States say their health insurance either does not work or they are not sure if it works when traveling abroad.

Despite a weaker than expected economic performance in the first quarter of 2015, the U.S. hotel sector appears to be gaining momentum posting a solid demand performance and a year-over-year increase in revenue per available room of 8 percent, according to Business Traveler.

The GBTA Foundation and Project ICARUS opened a call for nominations for its European Outstanding Achievement Awards for Sustainability 2015 this week.

Your list for this week comes from Entrepreneur: Six Ways to Make Your Next Business Trip More Productive.