February 2, 2023

News to Know

Business Travelers in the Driver’s Seat: Our Industry’s Ultimate Stakeholder

If you’re one of the many in the business travel industry pinning their hopes on 2023 as the year we truly get back to “normal” since the pandemic, you’re not alone. By far, the industry expects more recovery and growth for 2023 compared to 2022, according to a GBTA survey.

Business travelers are coming back too—but it’s not as simple as picking up where we left off in 2019. As an industry, it’s time for us to rethink the business traveler experience.

Business travelers want more from their travel experiences, including highly personalized, flexible trips that offer them choice and control. The result will be happier, satisfied and more loyal and engaged employees—which is good for companies, clients and business in the long term.

Here are four aspects of the evolving business traveler experience and what our industry should be thinking about in the year ahead.

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BCD Travel Releases Report on the Future of Air Travel (C-MW)

Airlines Promise They’re Investing in Technology (CIO DIVE)

American Airlines Continues Fallback From Corporate Market (THE COMPANY DIME)


Business Travelers Willing to Use Less Carbon-Intensive Transport (ENVIRONMENT JOURNAL)

United Airlines and Partners to Develop Ethanol-Based SAF (AIRPORT-TECHNOLOGY)


UK Rail Industry Makes New Attempt to End Strikes (BTN EUROPE)

Enterprise Holdings Expands into Chile (AUTO RENTAL NEWS)

Pay for Entry: US Travelers Will Soon Have to Pay a Fee to Enter the United Kingdom (USA TODAY)

Industry Spotlight

GBTA Conference 2023 | Toronto
Registration Opens February 8

Early Bird Rates:
Buyer $550 CAD | Supplier $1,295 CAD

Want to be the first to register for GBTA Conference 2023 | Toronto? Click here to make sure you're on the list and get a discount code the day registration goes live!

Want to Exhibit?
We expanded our expo hall for 2023, but booth are selling quick! Last year, the expo floor was sold out and we expect to do the same this year. Contact our exhibit team to secure your booth before they're gone!

Want to Sponsor?
Stand-out at the conference! Become a Sponsor and elevate your organization's brand awareness and credibility. Contact our sponsorship team if you're interested in sponsorship at GBTA Conference 2023 | Toronto.


GBTA Webinar
Ensuring Duty of Care: A Look at Travel Risk Management Best Practices

February 15 | 11:00 AM - 12:00 PM

Effective travel risk management is a key component of fulfilling this duty of care. Join us on February 15th at 11 AM EST, as we examine:

  • How to identify and assess business travel risks?
  • The use of technology to support employees in the event of a crisis.
  • Importance of regularly reviewing and updating travel risk management policies
Learn More

Made Possible by


Crisis24 Intelligence Brief

Chile - Flight delays likely at Carriel Sur International Airport, Chile, into evening of Feb. 1 after evacuation due to suspicious package.

France - Labor unions continue campaign of strikes across France through early February; multi-sector industrial action planned Feb. 7.

United Kingdom - Rail services canceled between Aberdeen and Dundee, UK, as of Feb. 2 due to gas leak. Reconfirm rail reservations.

United States - Adverse winter weather forecast across parts of the southern and east-central US through Feb. 2. Hazardous travel conditions likely.

More Information

Upcoming Events

Ensuring Duty of Care: A Look at Travel Risk Management Best Practices
February 15 | 11:00 AM

GBTA Conference 2023 | Mexico City
March 15 - 16

View More Events

A special congratulations to Mark Cuschieri whose BTN Hotlist recognition outlines his “European influence” and contributions and role as a GBTA Board member and Vice President and chair of the Sustainability Leadership Council.

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GBTA Career Spotlight
Is Your Company Hiring?

Use the GBTA Career Center to post your business travel job openings and access thousands of qualified industry professionals looking to make their next career move.

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