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October 19, 2022

Can We Close the Gap Between Business Travelers and their Corporate Travel Programs?

A new research report – “The Dawn of the Employee-Centric Travel Program” – released today by GBTA and Deem explores the balance between employee travel satisfaction and corporate cost and policy objectives, and the role innovation can play.

“A successful travel program enables employees to achieve business outcomes while helping to ensure traveler safety and limiting cost. Technology can empower travel managers to deliver a better employee travel experience and include details such as sustainability, accessibility, and personalization,” said David Grace, President, Deem.

Here are a few highlights from the report which analyzes surveys of U.S. business travelers and travel managers:

  • 28% of travel managers say traveler experience/satisfaction is the greatest pain point of their corporate travel program.

Business Travel Conference

  • 41% of business travelers say their company’s travel program prioritizes cost savings over employee satisfaction while 38% say the program balances both equally.
  • 81% of business travelers would prefer to travel for work the same amount or more often as they did pre-pandemic.
  • 77% of business travelers say reducing their carbon footprint is a moderate or top priority.
  • 38% of business travelers say they are the least satisfied with their company’s travel technology.
  • 20% of travel managers say user experience is a strength of their company’s corporate online booking tool (OBT).
  • 26% of travel managers say their company’s corporate booking tool does a great or pretty good job accommodating travelers with accessibility needs.
  • Business travelers rank personalized shopping results (78%) and the ability to book multiple types of ground transportation (78%) as booking-related innovations of most interest.

Read the full announcement here.


United Airlines Sees Stronger Profit After Third-Quarter Earnings Top Estimates (REUTERS)

[China] Airlines to Increase International Flights (CHINA DAILY)

WestJet Launches Interlines Agreement With Pacific Coastal Airlines (SIMPLE FLYING)


JetBlue, Others Invest in Sustainable Aviation Fuel Maker Air Company (FORBES)

‘Sustainability Management System for Hotels’ of SOCOTEC Certification International announced as a GSTC-Recognized Standard (TRAVEL DAILY NEWS)

Booking.com Signs Global Partnership with Chooose (BREAKING TRAVEL NEWS)


Green Motion Expands with New Franchise in Botswana (AUTO RENTAL NEWS)


Accor & Ennismore Expand Their Footprint Across Vietnam With Three New Hotels (4HOTELIERS)

Industry Spotlight

Helping Customers Fulfill Corporate Sustainability Objectives

Enterprise and National are committed to helping customers achieve their business goals. That’s why we’re working with TerraPass to facilitate an easy solution for our customers to offset their carbon footprints and fulfill their corporate sustainability objectives.

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GBTA Sustainability Summit | Brussels, 8 November 2022
Insights from GBTA Sustainability Leaders

Amelia DeLuca, Vice President, Sustainability, Delta Air Lines and member of GBTA’s Sustainability Leadership Council, shares their insights on what is needed to build a greener future for business travel. Join GBTA and other sustainability leaders as we work towards solutions at our upcoming Sustainability Summit, November 8 in Brussels.

Register for the GBTA Conference 2022 – Brussels in Partnership with VDR and Sustainability Summit together and save €100!

Just add to your Conference registration.

Watch the Video


Crisis24 Intelligence Brief

Australia - Taxi drivers call for protest in Sydney, Australia, Oct. 20. Increased security likely; disruptions, skirmishes possible.

France - Unionized rail workers extend strike in Paris, France, through Oct. 19. Rail disruptions likely.

Netherlands - Unionized regional and local bus drivers in the Netherlands to strike Oct. 19-21; transport disruptions likely.

Taiwan - Officials close portions of district roads 7 and 8 in Taiwan as of Oct. 19 due to landslides. Plan for transport disruptions

More Information

Upcoming Events
WINiT Gala
October 27
7:30 – 10:00 PM ET

GBTA Conference 2022 – Brussels in Partnership with VDR.
November 8 - 10

PATA – GBTA APAC Travel Summit - Global Business Travel Association - GBTA
December 8 - 9
Bangkok, Thailand

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Stay up to date with the latest in business travel, sustainability, and ground transportation by listening to GBTA’s most recent Podcast featuring Chris Ely, Research Director at GBTA and Ashley Sulewski, Global Account Executive at Uber for Business.

Chris and Ashley discuss travel managers’ thoughts on how ground transportation has evolved in relation to sustainability, managed meal programs, bleisure, and more.

View Post

GBTA Career Spotlight
Membership Specialist

The Membership Specialist is a member of the Marketing and Membership Operations team and is primarily responsible for providing high quality, enthusiastic, and prompt customer service to members of GBTA. Learn More

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