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Best and Worst Airlines Ranked for Customer Satisfaction in 2025: See the List
(SOURCE: YAHOO!)

Consumer confidence in airlines is at its lowest level since the pandemic and domestic air passenger volume is down, a recent survey found, but passengers are overall more satisfied with their flying experience.

That’s according to the latest J.D. Power 2025 North America Airline Satisfaction Study, which surveyed 10,224 passengers between March 2024 and March 2025 to rank airlines based on the most and least customer satisfaction. Although consumer confidence and passenger volume are down, overall passenger satisfaction is up thanks to gains in economy and basic economy class.

Industry Spotlight

GBTA Sustainability Summit
Sustainable Travel Solutions at the GBTA Sustainability Summit

Ready to explore the future of sustainable business travel? The GBTA Sustainability Summit 2025 in Washington D.C. on June 10 will feature industry leaders and experts tackling the biggest challenges and opportunities in making business travel more sustainable.

There will be a focus on AI-powered travel and how businesses can use AI to reduce their carbon footprint through route optimization, carbon tracking, and smarter travel planning.

The summit also includes exciting breakout sessions on specialized topics, ensuring that you walk away with practical insights to implement in your own travel programs.

Register now for your chance to learn from the best and shape the future of sustainable business travel.

GBTA Webinar
Meet the GBTA Committees

On Friday, May 16 at 2:00 PM GMT/9:00 AM ET, join GBTA to Meet the Committees. During this call you will learn about the GBTA Committees including upcoming projects and how you, as a GBTA Member, can become involved!

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