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May 9, 2025

News to Know


Best and Worst Airlines Ranked for Customer Satisfaction in 2025: See the List
(SOURCE: YAHOO!)

Consumer confidence in airlines is at its lowest level since the pandemic and domestic air passenger volume is down, a recent survey found, but passengers are overall more satisfied with their flying experience.

That’s according to the latest J.D. Power 2025 North America Airline Satisfaction Study, which surveyed 10,224 passengers between March 2024 and March 2025 to rank airlines based on the most and least customer satisfaction. Although consumer confidence and passenger volume are down, overall passenger satisfaction is up thanks to gains in economy and basic economy class.

 
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AVIATION

How the FAA Is Trying to Prevent Another Staffing, Equipment Meltdown at Newark Airport (USA TODAY)

24 Airports Shut; Airlines Issue Travel Advisories as Tensions With Pakistan Escalate: From Indigo to Air India, Who Said What (THE ECONOMIC TIMES)

China Southern Airlines to Return to Perth This Winter (BUSINESS TRAVELLER)

Should You Pay Extra for an Airline Seat Assignment? (USA TODAY)

HOSPITALITY

HRS Launches AI Copilot for Lodging Guidance, Action (BTN)

SUSTAINABILITY

SIA Group Inks New Decarbonization Deals (BUSINESS TRAVELLER)

Asia-Pacific Airlines Unite for Clean Jet Fuel Future (ENVIRONMENT ENERGY LEADER)

OTHER SECTORS

A Hit to Business Travel Is Grounding Road Warriors (WALL STREET JOURNAL, GBTA FEATURED, SUBSCRIPTION REQUIRED)

Expedia Feels Pinch of Drop in Inbound U.S. Travel, Canada Bookings fall 30% in Q1 (PHOCUSWIRE)

Industry Spotlight


GBTA Sustainability Summit
Sustainable Travel Solutions at the GBTA Sustainability Summit

Ready to explore the future of sustainable business travel? The GBTA Sustainability Summit 2025 in Washington D.C. on June 10 will feature industry leaders and experts tackling the biggest challenges and opportunities in making business travel more sustainable.

There will be a focus on AI-powered travel and how businesses can use AI to reduce their carbon footprint through route optimization, carbon tracking, and smarter travel planning.

The summit also includes exciting breakout sessions on specialized topics, ensuring that you walk away with practical insights to implement in your own travel programs.

Register now for your chance to learn from the best and shape the future of sustainable business travel.

 
Register

 

GBTA Webinar
Meet the GBTA Committees

On Friday, May 16 at 2:00 PM GMT/9:00 AM ET, join GBTA to Meet the Committees. During this call you will learn about the GBTA Committees including upcoming projects and how you, as a GBTA Member, can become involved!

 
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Resources


Crisis24 Intelligence Brief

Asia - Southwest monsoon to bring flooding and landslides across South Asia, northern Southeast Asia, through early October. Disruptions possible.

Italy - Unionized rail personnel to conduct labor strike in Piedmont and Valle d'Aosta Regins, Italy, May 17-18. Transport disruptions likely.

Japan - Elevated pertussis activity reported nationwide in Japan in May. Niigata, Tokyo, and Osaka are most affected. Confirm vaccination.

United States - Runway construction to disrupt flight operations at Liberty International Airport in Newark, NJ, US, through at least mid-June.

More Information

Upcoming Events

Meet the Committees Webinar
May 16
2:00 PM BST
9:00 AM ET

GBTA Sustainability Summit 2025
June 10

GBTA U.S. Legislative Summit 2025
June 10 - 12

GBTA Convention 2025
July 21-23

View More Events

💼 🌐 Level up your business travel management skills in-person at GBTA’s training course in Denver, CO!

Ideal for individuals preparing to take the Global Travel Professional® (GTP) exam or those seeking to enhance their professional development. ..

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GBTA Career Spotlight
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