June 2, 2023

New Report from Cvent and GBTA Sheds Light on the Transforming Role of the Corporate Travel Manager

GBTA and Cvent partnered to conduct a study examining the ongoing adjustments travel managers are currently making to their responsibilities, compensation, and job satisfaction, and released the findings yesterday. Titled “The Life and Times of a Corporate Travel Manager: Travel Manager Reflections on Their Career and the Evolving Role,” the report explores the critical and evolving role of travel managers, including their reshaped responsibilities, compensation insights, DE&I advances and career satisfaction.

Among the key findings from U.S., Canada and Europe/UK-based travel managers:

  • Almost all respondents (90%) "like” (58%) or “love” (31%) working in the field. They are satisfied with work-life balance and engagement with their day-to-day responsibilities.
  • U.S.-based travel managers expect to earn a median salary of $117,500 this year, which represents an increase of 3.5% from 2022
  • European Union travel managers expect to earn on average €70.000 in 2023, a 1.9% increase from last year.

“The past few years have required navigating unprecedented changes and a new landscape for business travel, and that includes for our industry’s workforce. So it’s essential for us to examine how travel managers fit into this forever-changed world.” said Suzanne Neufang, CEO, GBTA.

Members from the GBTA, Cvent and Fidelity International Marketing and Research teams will be presenting the report and its findings – along with more insights and discussion – on June 21, 2023, at 11:00 AM ET, in a free webinar. Interested attendees can register here.

GBTA members can access the complete research report and infographic from the GBTA Member Hub. The report can also be downloaded on the Cvent website.

Read the full announcement here


How to Pick an Airline: New Study Reveals Factors That Affect Customer Decisions (NZ HERALD)

Spirit Airlines Blames Huge Delays and Cancellations on a Technical Issue (NBC NEWS)

IATA: Domestic Air Demand Recovered to 2019 Levels (BTN)


European Hotels Benefiting from High Leisure Rates, More International Travelers (COSTAR)


Cost Is No Excuse for SME’s to Ignore Sustainable Travel (ELITE BUSINESS MAGAZINE)

CTM Expands Suite of Sustainable Travel Tools (BTN EUROPE)


Uber Adds Enhanced Option for Business Travelers (PHOCUSWIRE)

Do Train Strikes Still Have Any Impact? (BBC)


Survey: More Travel Programs Cater to LGBTQ Travelers (BTN)

Industry Spotlight


New GBTA Podcast
The Great Attraction: Placing Employees Front and Center

"Happy employees, happy company!" Placing employee well-being, DE&I and digitalization ‘front and center’ is critical to spur employee engagement and appeal to job seekers.

In this latest podcast, Chad Lemon, former TV broadcaster and BCD moderator is joined by industry experts Angela Williams, Vice President, People & Culture, BCD UK & Ireland, and Lynne Griffiths, CEO, Sirus Talent Solutions, to discuss the challenges facing the business travel industry around recruitment, retention and attracting new talent.

You can also read more here in a report from BCD in partnership with GBTA about “The Big Idea: Travel and the Law of Attraction.”

Listen Now


Certificate in Corporate Travel Execution
Registration Is Now Open

This course is only being offered once in 2023,
so secure your spot today.

The Certificate in Corporate Travel Execution (CCTE), in collaboration with Cornell University’s Executive Education Division, is a tailored education program designed for both corporate buyers overseeing managed travel programs and travel product and service suppliers. This program offers a virtual classroom experience focused on key business travel topics such as accounting, finance, human resources, sales strategy, risk and legal issues, and travel procurement.


For more information on the schedule and agenda, click here.

GBTA Convention 2023 Exhibitors

Genre Hotels
Booth 1307
Global Guardian
Booth 2146
Global Traveler
Booth 2139
Golden Class
Booth 2045
Graduate Hotels
Booth 2045
Grand America
Hotels and
Booth 2247

See All GBTA Convention 2023 Exhibitors


Crisis24 Intelligence Brief

Argentina - Activists plan protests across Argentina June 2-3 to denounce gender violence. Heightened security, business and transit disruptions likely.

Cuba and United States - TD 2 tracking southward over Gulf of Mexico as of late June 1. Close approach to western Cuba late June 3.

France - Anti-fascist activists to stage demonstrations in Paris, France, June 4, 5. Heightened security, transport disruptions likely.

Mexico - Volaris Airlines to strike across Mexico June 2. Flight disruptions, cancelations likely; reconfirm bookings.

More Information

Upcoming Events

Webinar: How to Offer Climate Smart Travel Today and Tomorrow
June 7
11:00 AM - 12:00 PM ET

GBTA Sustainability Summit
June 13

GBTA U.S. Legislative Summit
June 14 - 15

The Life and Times of a Travel Manager: Career Reflections and the Evolving Role
June 21
11:00 AM - 12:00 PM ET

GBTA Convention 2023
Aug 13 - 15

GBTA APAC Conference 2023 - Singapore
September 19 - 20

View More Events

Nominations for the GBTA WINiT Awards are now open! 🏆 Celebrate extraordinary women respected for their leadership, resilience and confidence in the business travel industry. Recognize these high-caliber women globally, along with the allies and companies who support them.

View Post

GBTA Career Spotlight
Is Your Company Hiring?

Use the GBTA Career Center to post your business travel job openings and access thousands of qualified industry professionals looking to make their next career move.

Get Started
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