August 3, 2023

GBTA and Uber for Business Examine the Complex Perspectives Between Business Travelers and Travel Managers in New Report

Both business travelers and travel managers have experienced a shift in expectations around how they approach corporate travel and its policies – but with varying degrees of alignment.

This is according to a new report – “The Current State of Business Travel: Business Traveler and Travel Manager Priorities” – published today by GBTA and Uber for Business. The report explores sentiments of both U.S. and Canadian travel managers and business travelers on the topics of business traveler experience, sustainability and cost savings.

Key findings include:

  • The “essential” importance of travel to achieve business goals. Among North American business travelers, 87% say business travel is “essential” or “helpful” to achieving their business objectives.
  • A focus on alleviating business travel stress. Business travelers can experience personal challenges when traveling for work, but travel managers say they consider and evaluate perks for their employees such as permitting late-start days to alleviate jet lag (74%) and allowing employees to book airlines and/or hotels where the employee is eligible for loyalty points (68%).
  • Sustainability is top of mind for many business travelers. Environmental and sustainability concerns continue to extend to business travel, with 62% of business travelers stating that limiting or reducing carbon emissions is a priority. However, North American travel managers say sustainability is a small priority (27%), if even a priority at all (22%).
  • Most business travelers use rideshare. Of those surveyed, 74% of North American business travelers say they at least occasionally use a rideshare provider while on business travel, with 36% responding they use rideshares frequently. In addition, 58% say they have a business profile with a rideshare provider when they travel for work.

“The last few years have taught the business world that the only true constant is change,” said Susan Anderson, Global Head of Uber for Business and Business Development at Uber. “This year, we’re seeing employers become increasingly intentional with their business travel policies and decisions, while more business travelers are prioritizing green choices and rideshare options.”

Read the full announcement here. GBTA members can access the full report in the GBTA Hub.


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Asia - Typhoon Khanun tracking west-northwestward in the East China Sea as of early Aug. 3. Landfall in Amami Oshima, Japan, likely early Aug. 7.

Canada - Authorities extend Light Rail Transit Line 1 suspensions in Ottawa, Ont., Canada, until at least Aug. 14. Additional suspension possible.

United Kingdom - Ground staff at London Gatwick Airport, UK, cancel all strikes planned for Aug. 4-8.

Western, Central, and Southern Europe - Conflict-related sanctions and restrictions continue to cause disruptions in Europe as of Aug. 2.

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