Technology Tops the Travel Manager’s Agenda as TMCs Play Vital Role in Business Travel’s Return
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August 22, 2022

Technology Tops the Travel Manager’s Agenda as TMCs Play Vital Role in Business Travel’s Return

As companies return to travel and update their travel policies, many are using this opportunity to reassess supplier relationships and technology requirements for the post-Covid environment, and this includes their travel management companies (TMCs).

A new research study — “The Evolution of Travel Program Technology” — by GBTA and made possible by FCM explores how technology has impacted the travel manager’s role, the traveler experience, and the TMC business.

During the pandemic, digitalization and the use of technology accelerated as travelers were driven online, experiencing contactless and touchless travel. Technology is now the most important factor when travel managers select a TMC, ahead of costs/fees and account management quality and support. Three in five (59%) travel managers include technology as one of the most important factors when selecting a TMC. However, two in five respondents (42%) include technology as one of the top pain points of their primary TMC.

“The rapid pace of technological innovation presents tremendous opportunities for travel managers and managed travel programs as we return to business travel,” said Marcus Eklund, Global Managing Director, FCM. “The study shows that on average nine in 10 global travel managers say a consistent technology experience is of utmost importance. It is essential TMCs be at the forefront of technological advancements to advise travel managers and help solve corporate global travel challenges.”

Read more in the announcement here. The full report can be accessed in the GBTA Member Hub.


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Industry Spotlight

Along with more “bleisure” demand, school holiday periods are back on the radar

Though introduced some time ago, “bleisure” travel has taken on a different reality in the last few years. The blending of business and personal trips is more popular than ever with children along for the ride even during the school year. While that demand source does not show signs of slowing, we are also approaching the point of the year where hoteliers should be keen on traditional school holiday periods. Preparing for that future travel demand is made easy with the School Break Report

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GBTA Professional Development
GBTA Academy Scholarship Program.

This scholarship program is designed to make education accessible for hundreds of members by offering financial assistance. As a result, GBTA members will have increased access to valuable education opportunities.

The GBTA professional development program is designed specifically for business travel professionals to build knowledge, recognition and advancement in the profession.

Scholarships are available for GBTA and GBTA Chapter Members.

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Crisis24 Intelligence Brief


More Information

China, Philippines, Taiwan and Vietnam - TS Ma-on tracking westward in Philippine Sea Aug. 22. Landfall over central Cagayan Valley Region, Philippines, early Aug. 23.

Czech Republic and Poland - Adverse weather forecast across central and eastern Czech Republic and most of Poland through at least Aug. 24. Disruptions possible.

Philippines - Philippines extends COVID-19 rules of varying levels nationwide through Aug. 31. International travel curbs ongoing.

United States - Heavy rainfall forecast across most of the South, US, through at least Aug. 27. Possible flooding and disruptions.

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