Technology Tops the Travel Manager’s Agenda as TMCs Play Vital Role in Business Travel’s Return
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August 22, 2022

Technology Tops the Travel Manager’s Agenda as TMCs Play Vital Role in Business Travel’s Return

As companies return to travel and update their travel policies, many are using this opportunity to reassess supplier relationships and technology requirements for the post-Covid environment, and this includes their travel management companies (TMCs).

A new research study — “The Evolution of Travel Program Technology” — by GBTA and made possible by FCM explores how technology has impacted the travel manager’s role, the traveler experience, and the TMC business.

During the pandemic, digitalization and the use of technology accelerated as travelers were driven online, experiencing contactless and touchless travel. Technology is now the most important factor when travel managers select a TMC, ahead of costs/fees and account management quality and support. Three in five (59%) travel managers include technology as one of the most important factors when selecting a TMC. However, two in five respondents (42%) include technology as one of the top pain points of their primary TMC.

“The rapid pace of technological innovation presents tremendous opportunities for travel managers and managed travel programs as we return to business travel,” said Marcus Eklund, Global Managing Director, FCM. “The study shows that on average nine in 10 global travel managers say a consistent technology experience is of utmost importance. It is essential TMCs be at the forefront of technological advancements to advise travel managers and help solve corporate global travel challenges.”

Read more in the announcement here. The full report can be accessed in the GBTA Member Hub.

AVIATION

Almost Ready: Dublin Airport Prepares to Open Its New Runway (SIMPLE FLYING)

UK Outbound Travel to Surpass Pre-Pandemic Levels by 2024 (TRAVEL DAILY NEWS)

AirAsia Looking to Increase Operations at Penang Hub (SIMPLE FLYING)

HOSPITALITY

Marriott to Reflag 23 UK Regional Properties Under Delta Brand (BUSINESS TRAVELLER)

Casai, Nomah Merge for Latin America Short-Term Rental Expansion (PHOCUSWIRE)

SUSTAINABILITY

Turning Over a New Leaf (GREATER AUCKLAND)

OTHER INDUSTRIES

Should Corporate Travel Managers Trust Algorithms? (PHOCUSWIRE)

Inflation and Recession Risk Put Corporate Travel at Greater Risk Than COVID (TRAVEL TOMORROW)

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Crisis24 Intelligence Brief

 

More Information

China, Philippines, Taiwan and Vietnam - TS Ma-on tracking westward in Philippine Sea Aug. 22. Landfall over central Cagayan Valley Region, Philippines, early Aug. 23.

Czech Republic and Poland - Adverse weather forecast across central and eastern Czech Republic and most of Poland through at least Aug. 24. Disruptions possible.

Philippines - Philippines extends COVID-19 rules of varying levels nationwide through Aug. 31. International travel curbs ongoing.

United States - Heavy rainfall forecast across most of the South, US, through at least Aug. 27. Possible flooding and disruptions.

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