A Turbulent Year for Business Travel:  79% of Workers Experienced Travel Disruptions in 2023

Global aviation data reveals an average 2100 flights are canceled across the world each day, accounting for around 3% of all departures.

  • One in four business travelers have faced a provider cancellation in 2023
  • People traveling for work in the UK are twice more affected by transportation strikes compared to travelers in the US
  • US business travelers most impacted by passport-related issues than Europeans
  • Speaking with a real human on the phone (33%) is the top customer service option, as AI-driven chatbots rank last (9%)

London, 16 November 2023: New data releasedby global travel management platform TravelPerk shows the scale of travel chaos experienced by companies and their jet-setting employees in 2023. A significant 79% of those traveling for work this year have reported being affected by disruptions during business trips, with 40% experiencing significant delays of more than one hour, while 24% had reservations canceled. Weather also disrupted 22% of business trips, and 20% of travelers say they were held up due to transportation strikes.

As a result of these disruptions, most (92%) have changed how they book and manage their work travel and are developing new habits designed to improve their travel experience in turbulent times. The survey polled 4000 workers based in the UK, US, Germany and Spain who travel for business, to explore challenges facing business travelers and how they overcome them.