With the start of the new year, many organizations are reassessing their current contracts and existing RFPs, especially with the rapid changes in business travel and meeting environments. Looking at how organizations best mitigate and respond to risk for their employees and those who travel and attend meetings/events should also be added to this list of re-assessment.
To help in this endeavor, the Global Business Travel Association’s (GBTA) Global Risk Committee recently updated and published the new GBTA People Risk Management (PRM) Request for Proposal (RFP) Guide, which replaces the 2018 version that solely focused on travel risk management. This means corporate buyers no longer have to spend hours creating their own PRM/TRM RFP document from scratch. Instead, they can use specific parts, or all of the document and make any necessary adjustments to meet their requirements.
While this updated version is still primarily designed to address the sourcing of travel risk management partners and service providers, the new PRM version follows the current trend of sourcing risk management support services to protect an organization’s most valuable asset, its workforce, regardless of status; employees, contractors or any stakeholders, regardless of what they do or where they work.
Additionally, the new version also takes into consideration the rapid changes in new office structures, which now include hybrid, remote, work-from-home (WFH), as well as work-from-anywhere (WFA) formats, hence the change to the broader term of “people risk management.”
For those learning about this PRM RFP resource for the first time, its primary purpose is to help corporate travel managers, procurement buyers, and corporate security personnel navigate the often complex and time-consuming process of sourcing people and travel risk management services. This guide is designed to be modular, allowing the user to pick and use elements relevant to an organization or current program maturity.
The new RFP Resource Guide is a comprehensive 19-page document separated into 12 sections to help evaluate the PRM vendor RFP process:
The guide contains a 15-page list of detailed, categorized questions, designed to be asked of travel and people risk management vendors to help better evaluate the responses received. This ensures corporate buyers have all the information they need to make informed decisions and select the best vendor(s) for their organization.
Users of this document should also consider reviewing the content within the new ISO 31030 Travel Risk Management Standard Guideline (released 2022), as it contains additional areas that may be of interest for further questions or reference within an RFP.
The questions included in the PRM RFP Resource document were developed collectively by the GBTA Global Risk Committee’s three regions, as well as consulting with several industry professionals for input.
The GBTA Global Risk Committee understands that corporate travelers’ safety, security, and health are of the utmost importance. That’s why the original RFP guide was created over 20 years ago and is continually updated to address the new needs and risks associated with today’s ever-changing environment.
This GBTA PRM RFP guide is only available to GBTA members and can be located here: https://hub.gbta.org/files/3968
If you have questions about this document, contact the GBTA Risk Committee within your geographic region via the GBTA Hub https://www.gbta.org/professional-development/content-collaborate/gbta-committees/risk-committee/, as well as the Risk Committee’s LinkedIn page https://www.linkedin.com/company/gbta-global-risk-committee/.