Global Leadership
GBTA Leadership
As a global industry organization, GBTA relies upon experienced and dedicated business travel industry professionals to guide its strategy and direction to better serve our members at large and the business travel industry as a whole. Our global leadership is comprised of several groups of volunteer and staff leaders whose mission is to ensure the health and growth of the organization.
GBTA Board of Directors
Mission
As a global industry organization, GBTA relies upon experienced and dedicated business travel industry professionals to guide its strategy and direction to better serve our members at large and the business travel industry as a whole. Our global leadership is comprised of several groups of volunteer and staff leaders whose mission is to ensure the health and growth of the organization.
Structure
The Board (“Directors”) has thirteen (13) Members, including two (2) Direct Member Officers (President and Vice President), one (1) US CPC President, two (2) Regional Directors, seven (7) At Large Directors, and one (1) Allied Leadership Council President. Additionally, the CEO also serves as an ex officio Member of the Board.
Mark Cuschieri
President, GBTA
Executive Director
Global Head of Travel
UBS
Mark Cuschieri is Executive Director, Global Head of Travel for UBS Group AG. He has been with the firm since 2007 and is responsible for setting the vision and overall strategic direction of the global travel program in over 50 countries.
Mark is a 30-year veteran in the corporate travel industry, as a Travel Buyer and Supplier. Prior to joining UBS, Mark held leadership roles at American Express and Expedia Inc., across a diverse range of industry sectors in both Europe and International markets.
Mark is President of GBTA, elected by its members in August 2023, and as President, he leads the GBTA Board of Directors. He previously served as elected Vice President of GBTA, and as Chair of the Institute of Travel Management (ITM) board of directors.
Rosemary Maloney
Vice President, GBTA
Senior Manager, Global Travel, Expense, and Card
Alteryx
Rosemary Maloney is currently the Manager, Global Travel, Expense, and Card for Alteryx, Inc. Prior to Alteryx, she has worked at MSG, Sprinklr, Tapestry (Coach, Kate Spade and Stuart Weitzman Brands), Egencia, IAC and the United Nations. Rosemary has built her career through holistic program management – using data to optimize vendors and policy, develop and maintain vendor relationships, and partnering with internal organizations to ensure compliance and engagement with programs. Rosemary has an MBA from Fordham University and studied Communication and Business as an undergraduate at Ithaca College. A dedicated volunteer, Rosemary currently serves as the Vice President of the Global Business Travel Association, having previously acted as the president of the Chapter President’s Council. She is currently the chairman of the New York City Chapter of GBTA, having previously been the President and Vice President. She has been an active participant in the Ladders Mentorship Program and serves on their advisory board.
Kevin Sullivan
Treasurer GBTA
Managing Director of Sales
(Global, National, Analytics,
Customer Success)
Southwest Airlines
Kevin Sullivan is a member of the Southwest Business Team where he serves as a Managing Director of Sales. He is responsible for the Global and National Sales, Sales Analytics, and Customer Success Teams. Kevin is based in Dallas, Texas. Kevin’s primary focus areas are developing his People, co-creating the Southwest Business sales strategy, and growing a multi -billion dollar portfolio.
Kevin has 23 years’ experience in the airline industry. His background includes serving as the marketing manager for the Houston and South Texas markets at Southwest. After two years in this role, Kevin was hired as one of five founding members of the corporate sales team overseeing all sales activities with Fortune 1000 companies. His team’s efforts led to the expansion of the dedicated sales team in 2007. With the continued success and evolution of the department, Kevin was promoted to director, senior director, and serves as now managing director of field sales. In his current role, Kevin leads the global and national sales teams as well as the sales analytics and customer success organizations.
In addition to his Southwest Airlines Leader responsibilities, Kevin has been active member of the Global Business Travel Association (GBTA) for over twenty years. He has served on the Aviation Committee and Allied Leadership Council. Kevin currently serves on the GBTA Board of Directors as Treasurer. Kevin has been married to his beautiful wife, Anna, for 13 years. His pride and joy are his two children, Liam Joseph and Lauren Riley.
Tammy Routh
President, Allied Leadership
Council, GBTA
Senior Vice President
Global Sales Organization
Marriott International
Tammy Routh is responsible for leading Marriott’s Global Sales Organization
which is comprised of over 500 sales professionals around the world. These
teams are focused on managing the strategic business relationships with
Marriott’s largest and most highly valued B2B customers and business partners.
With a career spanning over 39 years, Tammy has held numerous leadership
positions at Marriott. Before stepping into her current role, Tammy was the Vice President of Global Sales for North America.
Tammy spent the first nine years with Marriott working at different hotels in
Operational and Sales’ roles. She then transitioned to the Global Sales
Organization where she has worked in a variety of different global positions.
Tammy is on the Board of Directors for both Global Business Travel Association and Meeting Professionals International. She is also the President of Global Business Travel Association’s Allied Leadership Council. She is a member of American Express’ Lodging Partner Council, the Events Industry Council, and Professional Convention Management Association. In 2022, Tammy received recognition by U.S. Travel as one of the “Top Women Who Inspire” and by Global Business Travel Association as one of the “Top Women In Travel”. She is also on Marriott’s Serve 360 Advisory Board focused on diversity and inclusion.
Ronda Dean
CPC President, GBTA
US Travel Manager
F5, Inc.
In addition to her role as GBTA’s CPC President, Ronda Dean is the U.S. Travel Manager at F5 Networks, a Seattle-based company specializing in rapid response to business’s continuously evolving technology conditions. At F5, Ronda oversees management of key supplier relationships, contract negotiations, CVENT administration and traveler communications.
Ronda’s professional background includes experience in travel management company operations, account management and business development; international airline sales; travel program and policy consultation; booking tool assessment and implementation; and meetings & event planning.
Prior to becoming CPC President, Ronda held numerous leadership positions with the GBTA Oregon chapter. She has contributed to the chapter as Director of Education, Director of Events, Vice-President and, most recently, chapter President. Ronda and her GBTA Oregon leadership team have developed numerous strategic initiatives that have resulted in increased membership, enhanced education opportunities and created added value for both buyer and supplier members.
In her spare time, Ronda and her husband Jason enjoy traveling, exploring all the beauty the Pacific Northwest has to offer, and occasionally sampling some of Oregon’s amazing Pinot Noirs.
Jens Liltorp, CCTE
Direct Seat, Regional Europe,
GBTA
Manager, Global Travel and
Meetings
LEO Pharma
I am a Danish guy and have been engaged with corporate Travel Management since the early 80’s. In this role I have taken active part in business travel communities in Denmark, the Nordics, Europe and globally – in committees, boards and peer networks. I am a strong believer that a global community is the strongest asset of GBTA – in my GBTA Board role with a particular eye on European interests. It is what we can do and share together that will forward each of our roles and the industry – and make us stand stronger.
Bruce McIndoe
Allied Seat, At Large, GBTA
Founder and President,
McIndoe Risk Advisory, LLC
Bruce is a recognized leader, author, and speaker in the areas of future forecasting, risk management, technology, and intelligence. He founded iJET in 1999 (rebranded WorldAware in 2018) to bring government quality strategic and operational intelligence to the commercial market that was consumable and actionable. Through a series of acquisitions including Kroll Information Services, Pinkerton Global Intelligence Service, and Aon’s WorldAware unit, WorldAware became the gold standard supporting Fortune 500 and Global 2000 companies.
As a risk consultant, Bruce has worked with hundreds of organizations from Global 2000 to NGOs to Acedemic institutions helping the develop, implement and improve their operational risk management programs and strategically evaluate over-the-horizon and future risks.
Bruce has a deep background in Artificial Intelligence (AI) that started in the late-80s through 90s while working with NASA, DoD and the Intelligence Community. During this time, Bruce was working with Artificial Neural Networks (ANNs) and Machine Learning (ML) models to process images, text and support command & control systems.
iJET built on the work he had done for the government in globally collecting open-source information (OSINT), processing that information, creating and contextually disseminating near real-time operational intelligence products. Bruce was recognized by the ONTIC Center for Protective Intelligence as an industry PIONEER, Business Travel News (BTN) as one of the Top 25 Most Influential Executives in the business travel industry, and he was awarded the Global Business Travel Association President’s Award in 2021.
Bruce received a BS in Physics from Allegheny College and holds a MS in Computer Science from Johns Hopkins University. He is an adjunct professor at University of Maryland Global Campus (UMGC) in the Criminal Justice Division teaching Intelligence and Security Management courses.
Alison Taylor
Allied Seat, At Large, GBTA
Barbara Rose
Direct Seat, At Large, GBTA
Americas Travel, M&E Lead
EY
Barbara Rose is the Americas Travel, Meeting & Events Lead for EY based in the US covering 11 countries while the total global program encompassing 105+ countries. Barbara and her team support the Travel, Meeting & Events mission to provide travel solutions that support the mobility of our people, enhance the culture and shared values while minimizing the organization’s total travel cost. Integrating exceptional client service and innovation is key to our success along with ensuring our daily actions align with our broader Supply Chain Services family purpose to be a trusted business advisor supporting EY to deliver on NextWave, EY’s global strategy and ambition to create long-term value, and building a better working world.
Prior to joining EY Barbara worked at Citi, as the EMEA Travel Manager, based in London and managed all procurement activities related to travel spend for the Region. Barbara started her procurement career with Ariba, Inc. where she led a team of professionals in Prague, Paris, UK, Spain, Poland, Germany, US, Singapore and the Netherlands managing various commodities such as Travel, HR, Facilities and Marketing.
Barbara is currently a board member – Direct with the Global Business Travel Association and actively engaged with GBTA Ladders, a mentoring program which connects senior corporate travel leaders with the next generation of business travel executives to facilitate a healthy exchange of ideas through education, collaboration, and talent development.
Sue Spear
Direct Seat, At Large, GBTA
Sr. Manager, Travel and Fleet
Cengage Learning
GBTA VOLUNTEERISM AND EXPERIENCE
- Direct Member (2010 – Present)
- GBTA Canada Advisory Board Chair (June 2020 to Present)
- GBTA Canada Advisory Board Member (December 2017- Present)
- GBTA Board of Directors – Ex-Officio Board Member (December 2020-July 2021)
- GBTA Canada Annual Conference Speaker (2023)
- GBTA Ready Safe Travel Workshop Speaker / Content Committee (2021)
- GBTA Supplier Summit Speaker (2019)
- GBTA Canada Business Travel Workshop Series Speaker / Content Committee (2018-2023)
- GBTA Canada Conference & Western Conference Volunteer (2017-2023)
- GBTA Convention Session Moderator (2023)
INDUSTRY AND PROFESSIONAL EXPERIENCE
For the past 20 years, I have been responsible for managing Cengage Learning’s Global Travel Program, encompassing nearly $30 million in annual travel spend. My efforts include guiding the company’s overall planning and implementation of strategic initiatives designed to create best-in-class travel policies for Cengage’s 5,000 employees around the world. This includes leading all airline, rental car, hotel, and card vendor negotiations for the company, overseeing the implementation and operation of an online booking tool and managing a fleet vehicle program. This also includes travel agency data consolidation, consolidated global travel reporting, policy creation, traveler safety & security.
MY SOCIAL MEDIA PLATFORMS
- Read my Bio on LinkedIn: https://www.linkedin.com/in/susan-spear-b7400915/
Mike Daly
Allied Seat, At Large
SVP
Serko
Mike Daly has over thirty years of travel technology experience across corporate and leisure markets. Upon starting his travel career at United Airlines in 1994 after being laid off by the New York Mets due to the MLB players strike, Mike was instrumental in the development of corporate online booking at GetThere, Travelocity and Sabre.
More recently, Mike helped grow Freebird and Deem in the corporate travel space as SVP Sales and VP of Strategic Partnerships, until their acquisitions by Capital One and Enterprise Holdings, respectively. In late 2019, Mike joined Serko as their VP of Sales to help grow the company globally with an emphasis on North America and was promoted to SVP in 2023.
Mike frequently speaks at industry events, including GBTA, their local chapters, ACTE formerly, ProcureCon, Phocuswright, TAMS, and BusinessConnect. Mike volunteers his time as a Board Member for GBTA and is the former Chair of the GBTA Technology Committee, a mentor for GBTA Ladders, the Co-Chair for WINIT’s Education and Development Committee
He is a strong supporter of the Juvenile Diabetes Research Foundation (JDRF), the YMCA, and the Children’s Hospital of Georgia. He also coaches various youth sports, including baseball for the Team Georgia Baseball Academy.
Carol Fergus
Direct Seat, At Large, GBTA
Director, Global Travel Events
and Ground Transportation
Fidelity International
Carol Fergus is an experienced Director of Global Travel, Events and Ground Transportation, currently working for Fidelity International; with over 30 years in the Travel industry, in procurement/vendor management and operationally, in the financial services sector.
Carol has project led several key global travel related initiatives and is highly conversed and skilled across the various travel strands. She has also built and managed several teams globally and is extremely inclusive and a strong operator.
Carol is a professional graduated with an MSc in Facilities Management taken at Westminster University and CIPS qualified. Her travel journey has seen Carol appointed on the GBTA Europe Advisory board and recently the Global board. She has also been the Chair of their Diversity, Equity & Inclusion committee for the last 2 years. In addition, she has held other Advisory roles, written and critiqued key topics in various travel magazines, sat on panels, steering committees, spoken at many industry events and lectured on DEI and Leadership at a highly acclaimed University.
Her many accolades see Carol being awarded GBTA Global Travel Buyer, ITM and the Serviced Apartment Travel Buyer of the year, as well as a BTN Best Practitioner for her DEI efforts. She has also been listed an Empower Top 100 Ethnic Minority Future Leader 2 years running as well as the Top 25 one to watch in the Travel Industry and WINIt Top 50 Women in Travel. Her byword ‘YOU HAVE TO BE SEEN IN ORDER FOR OTHERS TO BELIEVE THAT THEY CAN BECOME’
Elizabeth (Liz) Oliveira, GTP |
Direct Seat, Regional Canada, GBTA
Global Travel Manager
OMERS
Elizabeth’s passion for the travel industry began in the early years of High School, where she took part in the first ever co-op program for high school students. At her first placement, The Westin Harbor Castle Hotel, her passion for business travel developed and grew into a 15-year career that spanned multiple hotels in the Great Toronto Area.
In 2016, Elizabeth had the unique opportunity to parlay her hospitality experience and business travel insights into a role as a travel analyst with OMERS, a world-class income-trust retirement municipal employee fund company that has been in operation for over 60 years, and has generated more than $127 billion in net assets, making it one of Canada’s largest defined benefit pension plan companies.
In her current role at OMERS, Elizabeth manages all aspects of their global corporate travel program. Engaging and collaborating with enterprise-wide personnel to understand travel needs, negotiate, leverage and identify volumes with suppliers of air, hotel, car and ground transportation to provide overall cost reduction and compliance.
Elizabeth was honored to have been elected to the Global Business Travel Association (GBTA) Board Of Directors, Canada Regional Seat in 2023 along with her standing role on the GBTA Canada Advisory Board. As a dedicated professional in the field of business travel, this recognition is a testament of her commitment to advancing the industry and contributing to its growth on a global scale.
Serving on the GBTA Advisory Board provides Elizabeth with a unique opportunity to collaborate with industry leaders, share insights, and shape the future of business travel.
Peter Koh
Ex-Officio Member, APAC, GBTA
Peter Koh is APAC Head of Integrated Travel and Expense at Goldman Sachs, expertly oversees the APAC Travel and Expense program, driving commercial effectiveness across the region.
With a rich background spanning two decades in business travel, encompassing roles in Travel, Technology, Banking and Finance industry, Peter is a seasoned professional. Additionally, he is the Chairperson for the GBTA APAC Advisory Board.
Peter’s academic credentials include a BA in Business Management from Northumbria University and an MBA from the University of Dubuque.
Felipe Cardona
Ex-Officio Member, LATAM, GBTA
Felipe is a commercial-background executive, experienced in business expansion and transformation by having worked across multiple industries in FMCG, services, insurance, pharmaceuticals, and transportation.
He brings business development, entrepreneurship and general management knowledge to the table, having worked in travel from three perspectives (airline, TMC and buyer) and last performed as Novartis’ Head of Travel Operations for the Americas, where he was also in charge of the global airline category.
He holds a bachelor’s degree in Business Administration and an MBA, fluent in 3 languages and likes to tackle work with an inspiring personality, teamwork and thriving in complex and new situations. A native Colombian, he’s married and shares a love for dogs (a Goldendoodle), astronomy and astrophysics, running, golf, constantly learning and cultivating inner balance and spirituality.
Suzanne Neufang
CEO, GBTA
Ex-officio Member
Suzanne Neufang was named CEO of GBTA in February 2021, where she leads the association’s mission, strategy, and programs to benefit stakeholders across the global business travel industry.
She is a transformation-focused executive who has led product, service and organizational innovation through times of great change – “connecting dots” across geographies, functions, people, and results. She’s held leadership roles within the travel industry for the past 20 years, including at HRS, GetThere, Travelocity and Sabre. Before travel, she was a leader in tech and telecom industries at Intuit, Verizon, and GTE. She’s been an active volunteer in the travel industry, including serving as board president of the former Association of Corporate Travel Executives (ACTE).
Suzanne holds a masters degree from the University of Hawaii, and a bachelors degree from Minot State University in North Dakota. She and her husband, Ralf, live in New York City, and have two grown sons.
Fun fact: Suzanne has visited over 40 countries on her professional and personal travels.
Mission
GBTA’s Allied Members are a vital conduit for addressing the travel industry’s most pressing issues and assuring that their concerns are addressed by GBTA. The Allied Leadership Council represents GBTA Allied Members by acting as an advocate for the Allied community within GBTA, and assures that the Allied/GBTA relationship remains strong and productive.
Structure
The Allied Leadership Council president (elected by ALC members) sits on the GBTA Board of Directors, and offers input and votes on all issues pertaining to the future direction of GBTA.
Objectives
- To serve as the voice of the Allied Membership
- To increase GBTA Board and Staff awareness of the Allied community and its needs
- To reinforce the value of Allied membership to business travel suppliers
Allied Leadership Council Members
Tammy Routh
President, Allied Leadership Council
Senior Vice President
Global Sales Organization
Marriott International
Beth Kinerk
Vice President, Allied Leadership Council
Senior Vice President
Avis Budget Group, Inc.
Reggie Aggarwal
Founder & CEO
Cvent
Doreen Burse
Senior Vice President
United Airlines
Lukasz Dabrowski
SVP Global Supplier Relations
HRS
Alex Ferdinand
Managing Director, Worldwide Sales
BWH Hotel Group
Christine Kerr
Senior Vice President Global Clients, Business Travel
Accor
David Harvey
Vice President
Southwest
Robert McDowell
Chief Commercial Officer
Choice Hotels International
Donald Moore
Senior Vice President, Global Business Sales and International Tour
Casey Rodriguez
Senior Vice President
Hertz
Bob Somers
Senior Vice President – Global Sales
Delta Air Lines
Josh Butler
Head of Uber for Business – US & Canada
Uber
Maureen Brady
Chief Operating Officer,
Corporate Travel Management
David Reimer
EVP Global and Multinational Accounts
American Express Global Business Travel (Amex GBT)
Frank Passanante
Senior Vice President & Global Head of Sales
Hilton
Jo-Anne Lloyd
Head of Global Account Management and Consulting
FCM
Jorge Cruz
Executive Vice President, Global Sales and Marketing
BCD
Edward Galvin
Vice President & Head of North America B2B Commercial Payments Sales
VISA
Jason Toothman
Chief Commercial Officer
Travelport
Nick Vournakis
Executive Vice President and Chief Customer Officer
CWT
Mark Cuschieri
President, GBTA
Executive Director
Global Head of Travel
UBS
Yong Yi Chu
Vice-President of Corporate Travel
Shell
Aida Velez
Accounts Payable Coordinator
Alexia Raynaud
Coordinator, Membership and Operations
Amy Geszler
Vice President, Finance
Angela Swoveland
Manager, Volunteer Relations and Strategy
Bev Heinritz
Director, Foundation Programs
Candela Fernandez Wyngaard
Regional Director – LATAM
Catherine Logan
Regional Senior Vice President – EMEA and APAC
Chris Ely
Director, Research
Cristina Scott
Senior Vice President, Americas
Daniel Vargas
Manager, Membership Engagement
Dawn Holt
Learning Program Manager
Dawn McCormick
Senior Director, Event Operations – EMEA and APAC
Dawn Murphy
Director, Operations – Americas
Debbie Iannaci
Vice President, Communications and Research
Delphine Millot
Senior Vice President, Sustainability and Managing Director – Foundation
Elle Ng-Darmawan
Regional Director, APAC
Erica Hansen
Director, Business Development
Fanny Everard
Manager, Sustainability Program
Fulvio Origo
Marketing and Communications Manager – Europe
Getnesh Amde
Senior Director, Finance
Hagar Bermudez
Membership Specialist
Heather Brown
Senior Director, Exhibit Sales and Operations
Hema Shah
Chief Financial Officer (CFO) & Executive Vice President – Strategy
Janette Acosta Sanchez
Country Director, GBTA Canada
Jennifer Glickson
Manager, Sales Operations and Fulfillment
Jess Hayes
Vice President, Marketing and Technology
Jill Koronkiewicz
Vice President, Membership, Education, and Engagement
Josie Spessard
Education Program Specialist
Jude Campbell
Senior Manager, IT
Kelsey Frenkiel
Senior Manager, Sustainability Program
Kevin Fliess
Chief Marketing Officer (CMO)
Lupita Gomez
Regional Director, LATAM
Lyan Tassler
Manager, Event Operations
Magda Halim
Manager, Exhibit Operations
Mailene Ogalino-Cline
Director, Business Development
Mark Sharoff
Senior Manager, Research
Melanie Garrett
Senior Vice President, Global Sales and Business Development
Moira Krier
Digital Media Specialist
Morgan Cook
Senior Manager, Event Operations
Nancy Goycochea
Regional Manager, Mexico
Nataliia Safronova
Director, Product Marketing
Natasha Franklin
Director, Human Resources
Nicole Seely
Senior Manager, Event Operations
Nikki Baffin
Sponsorship Operations and Fulfillment Coordinator
Nikki Stimson
Communications and PR
Rachel Moore
Senior Manager, Marketing
Rebecca Fahed
Manager, Membership and Operations EMEA & APAC
Robert Ambrozy
Executive Vice President
Global Sales and Business Development
Shane Downey
Vice President, Government Relations
Susan Russell
Manager, Sales Operations
Shaune LaMarca
Senior Manager, Marketing – GBTA Foundation
Suzanne Neufang
Chief Executive Officer (CEO)
Tara Erwin
Manager, Communications and Public Relations
Tara O’Sullivan
Senior Manager, Marketing
Tess Tibbits
Marketing Specialist
Tracie Leatham
Senior Manager, Event Registration
Troy Hunter
Systems Administrator
Valerie Gollety-Pamard
Regional Director, France
Veronica Toledo
Accounts Receivable Coordinator
Yvette Mullally
Executive Assistant
GBTA Team Values and Culture Statement.
We are committed to upholding a set of core values that shape our culture and drive our interactions with our members, partners, industry and each other.
We recognize our people are our most valued asset, and treat ourselves and each other with kindness, authenticity, and empathy.
We embrace our global diversity and are committed to a culture where everyone feels welcomed and respected.
We are curious, innovative and adaptable to a changing world.
We deliver results by working collaboratively and believe in the power of teamwork to drive long-term change and mutual success.
We are driven to create a more sustainable future for both the planet and its people, and a balanced environment where work and life can coexist and thrive.