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GBTA Leadership

As a global industry organization, GBTA relies upon experienced and dedicated business travel industry professionals to guide its strategy and direction to better serve our members at large and the business travel industry as a whole. Our global leadership is comprised of several groups of volunteer and staff leaders whose mission is to ensure the health and growth of the organization.

GBTA Board of Directors

Mission

GBTA is a member-driven organization. Our Board of Directors is the organization’s governing body comprised of members from throughout the diverse global business travel industry. The Board is responsible for establishing the focus and direction of the association.

Structure

The Board (“Directors”) has thirteen (13) Members, including two (2) Direct Member Officers (President and Vice President), one (1) US CPC President, two (2) Regional Directors, seven (7) At Large Directors, and one (1) Allied Leadership Council President. Additionally, the CEO also serves as an ex officio  Member of the Board.

GBTA Executive Board Members

Board of Directors

Denise Truso, CCTE, GTP
President, GBTA
Global Travel Manager
PayPal

Email Denise

 

Board of Directors

Mark Cuschieri
Vice President, GBTA
Executive Director
Global Head of Travel, UBS - UK

Email Mark

Board of Directors

Sharlene Ketwaroo-Nanoo
Direct Seat, Regional Canada, GBTA
Category Manager, Travel
Rogers Communications - Canada

Email Sharlene

Board of Directors

Jens Liltorp, CCTE
Direct Seat, Regional Europe, GBTA
Manager, Global Travel and Meetings
LEO Pharma, Denmark

Email Jens

Board of Directors

Michelle (Mick) Lee
Direct Seat, At Large, GBTA
Head Corporate Services, Travel and Events
BNY Mellon - United States

Email Mick

Board of Directors

Rita Visser
Direct Seat, At Large, GBTA
Director, Global Travel Sourcing & GPO
Oracle

Email Rita

Board of Directors

Maria Chevalier
Allied Seat, At-Large, GBTA
EVP, Customer Success
Predict X - United States

Email Maria

Board of Directors

Phillip Peña
Allied Seat, At Large, GBTA
Managing Director of Luxury Sales, Americas
Hilton Luxury Brands

Email Phillip

Board of Directors

Will Pinnell
Allied Seat, At-Large, GBTA
Vice President, Digital & Product Strategy
BCD Travel - United States

Email Will

Connie

Connie Smith
Allied Seat, At-Large, GBTA
Manager, Global Travel Services
McCain Foods Limited

Email Connie

Board of Directors

Alison Taylor
Allied Seat, At-Large, GBTA
Chief Customer Officer
American Airlines - United States

Email Allison

Board of Directors

Rosemary Maloney
CPC President, GBTA
Global Travel and Expense Lead
Sprinklr - United States

Email Rosemary

Board of Directors

Dorothy Dowling
President, Allied Leadership Council &
Chair, WINiT Strategic Advisory Board, GBTA
Senior Vice President and
Chief Marketing Officer
BWH | Hotel Group

Email Dorothy

 

Suz

Suzanne Neufang
CEO, GBTA
Ex-officio Member

Email Suzanne

 

Board of Directors Travel Policy

 

 

Allied Leadership Council

Mission

GBTA’s Allied Members are a vital conduit for addressing the travel industry’s most pressing issues and assuring that their concerns are addressed by GBTA. The Allied Leadership Council represents GBTA Allied Members by acting as an advocate for the Allied community within GBTA, and assures that the Allied/GBTA relationship remains strong and productive.

Structure

The Allied Leadership Council president (elected by ALC members) sits on the GBTA Board of Directors, and offers input and votes on all issues pertaining to the future direction of GBTA.

Objectives

  • To serve as the voice of the Allied Membership
  • To increase GBTA Board and Staff awareness of the Allied community and its needs
  • To reinforce the value of Allied membership to business travel suppliers

Allied Leadership Council Members

 

Dorothy Dowling

Senior Vice President and
Chief Marketing Officer
BWH | Hotel Group
President, Allied Leadership Council &
Chair, WINiT Strategic Advisory Board, GBTA

Tammy Routh

Senior Vice President
Global Sales Organization
Marriott International
Vice President, Allied Leadership Council, GBTA

Reggie Aggarwal

Founder & CEO
Cvent

Susan Anderson

Head of Global Uber for Business
Uber

Doreen Burse

Senior Vice President
United Airlines

Maria Chevalier

Executive Vice President
PredictX
Executive Board Member, GBTA

Meagen Eisenberg

Chief Marketing Officer
TripActions

David Harvey

Vice President
Southwest

David Holyoke

Global Head of Business Travel
Airbnb

Beth Kinerk

Senior Vice President
Avis Budget Group, Inc

Robert McDowell

Chief Commercial Officer
Choice Hotels International

Donald Moore

Senior Vice President Business Rental Sales & Global Corporate Accounts
Enterprise Holdings, Inc.

Phillip Peña

Managing Director of Luxury Sales,
Americas
Hilton Luxury Brands
Executive Board Member, GBTA

Alexa Perry

Executive Director, Marketing
CTM

Will Pinnell

Vice President, Product Strategy
BCD Travel
Executive Board Member, GBTA

Michael Qualantone

Executive Vice President & General Manager, Global Supplier Relations
American Express Global Business Travel

Casey Rodriguez

Senior Vice President
Hertz

Bob Somers

Senior Vice President – Global Sales
Delta Air Lines

Alison Taylor

Chief Customer Officer
American Airlines
Executive Board Member, GBTA

Jeroen van Velzen

Senior Vice President
Emburse


Apply to get involved with the Allied Leadership Council: Allied Leadership Council Application

Staff Leadership

Mission

GBTA Staff leadership develop plans and initiatives to execute the mission of GBTA as defined by the Board of Directors and its members. Staff leaders represent various global regions and specific roles needed to carry out the Board mission.

Objectives

  • To serve GBTA members and fulfill the mission as defined by the GBTA Board of Directors
  • To advocate for the business travel industry with global governmental bodies and with media influences shaping the view of business travel.
  • To provide global business travel member benefits, including: continuing education, career advancement, access to business travel research and tools and industry networking.
  • To grow membership and involvement with the organization, and shape the future of the global business travel industry.

GBTA Staff Leadership

Suzanne Neufang
CEO
GBTA

Hema Shah
Senior Vice President and Chief Financial Officer
GBTA

Lisa Censullo
Executive Vice President
GBTA

Shane Downey
Vice President, Government and Community Relations
GBTA

Debbie Iannaci
Senior Director, Communications, PR & Research
GBTA

Jill Koronkiewicz
Sr. Director, Education and Engagement
GBTA

Jess Hayes
Senior Director of Digital, Growth Marketing & Membership Operations
GBTA

Liz Huh, CMP, CAE
Senior Vice President, Global Operations
GBTA

Peggy Miller Dolphin
Senior Vice President, Sales – Americas
GBTA

Melanie Garrett
Senior Vice President, Sales – EMEA
GBTA

 

International Leadership

Catherine Logan
Regional Vice President - EMEA
GBTA

Nancy Tudorache, CTE
Regional Vice President - Canada
GBTA

Candela Fernandez Wyngaard
Senior Manager - LATAM
Lupita Gómez
Regional Director - LATAM
GBTA

2020 - 2021 WINiT by GBTA Strategic Advisory Board

Mission

WINiT is a network serving as a catalyst to drive positive change for the career mobility of women in the travel-related industries.

 

Leadership

Dorothy Dowling
WINiT Strategic Advisor
Senior Vice President and
Chief Marketing Officer,
BWH | Hotel Group

Michelle (Mick) Lee
Founder and Chair of WINiT SAB, Gala, Convention and Social Media
Direct Member GBTA Board
Managing Director, BNY Mellon

Beth Kinerk
Vice Chair WINiT SAB
Senior Vice President of Sales,
Avis Budget Group

 

Glass Breakers

Mary Ellen Hess
Glass Breaker  - Mentoring and Industry Workforce Sustainability
Executive Vice President Business Development, Corporate Travel Management (CTM)

Patti Huska
Glass Breaker - Redefining Return to the Road and Return to the Office
Chief People Officer, American Express Global Business Travel

Christle Johnson
Glass Breaker – Education
Vice President, Travel and Business Services, Johnson Downie LLC

Melissa Maher
Glass Breaker – Allyship
Senior Vice President, Marketing and Industry Engagement, Expedia, Inc. 

Traci Mercer
Glass Breaker - Technology
Senior Vice President, Global Lodging, Ground and Sea, Sabre Travel Network

 

Strategic Advisory Board Members

Aileen Furlong
Managing Director, Global Corporate Sales
United Airlines

Tara Ketcham
Assistant Vice President Business Development
Enterprise Holdings

Kelly Kuhn
Special Advisor
CWT

Malaika Myers
Chief Human Resources Officer
Hyatt Hotels Corporation

Suzanne Neufang
CEO
GBTA

Kristen Shovlin
Vice President
Sales Operations and Development
Delta Air Lines

Laura Smith
Executive Vice President
Sales, Marketing and Customer Experience
Hertz Corporation

Alison Taylor
Chief Customer Officer
American Airlines
Vice President, Allied Leadership
Council and Executive Board Member, GBTA

Denise Truso, CCTE, GTP
Global Travel Manager
PayPal
President, GBTA

Rita Visser
Director, Global Travel Sourcing & GPO
Oracle
Executive Board Member, GBTA

 

Lisa Censullo
Executive Vice President
GBTA

Catherine Logan
Regional Vice President - EMEA
GBTA