March 29, 2023

Four Ways Mentorship Is Powering – and Empowering – the Comeback of Travel

Like many business sectors, due to the pandemic and other factors, the travel industry has seen the elimination of jobs and the departure of industry professionals worldwide. Travel suppliers and travel management companies were forced to reduce staff − even now, many of these companies are not yet fully re-staffed.

Understaffing can have negative consequences such as diminished traveler satisfaction, increased workloads on current teams, decreased efficiencies, and impact to bottom lines. According to a Global Business Travel Association (GBTA) survey, almost half of travel suppliers (47%) such as airlines, hotels and car rental companies report their company’s staffing level is somewhat or much smaller than it was pre-pandemic. However, there is reason for optimism in 2023 − two in three travel suppliers (65%) expect their staffing will increase in the year ahead.

 Bringing back, bringing in, and bringing up its talent and teams across the global business travel industry will be paramount to serving the needs of companies and travelers as they continue to get back on the road and in the air. 

“It is crucial that we invest in and design a roadmap for building back this sector which connects people, economies and commerce around the world. This includes making the business travel industry a desirable destination career. To achieve this, we’re focused on providing a supportive professional community, expert learning opportunities, and mentorship programs to attract and cultivate the industry’s workforce for the future,” said Suzanne Neufang, CEO, GBTA. 

Here are four ways mentorship is powering – and empowering – success for people and companies in the travel sector:

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May 15 - 17, 2023

The GBTA Conference returns to Toronto as the Canadian business travel event of the year. In-person networking, business connection opportunities, and leading experts on what matters most for today and tomorrow. It’s all here at this one-of-a-kind gathering of leaders in the Canadian business travel community.

Curated topics, insightful speakers, and tools that you need—from forecasts and data to best practices and technologies—will help you navigate the road ahead for your business travelers, organizations, and teams.



Crisis24 Intelligence Brief

Austria - Austrian Airlines staff strike prompting flight disruptions in Austria March 28; confirm bookings.

Italy - Multiple unions representing airport staff to strike across Italy, April 2. Flight disruptions likely; protests possible.

Taiwan - Transport, business disruptions likely in Taiwan during Qingming Festival April 1-5. Confirm travel arrangements.

United Kingdom - UK increases Northern Ireland-related terror threat level to severe March 28. Heightened security, possible related disruptions.

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@GBTA | Europe: GBTA | Global Business Travel Association met with rail advocacy groups this week as part of the GBTA engagement week in Brussels. Yesterday Catherine Logan, Shane Downey and Committee Members Christian Rosenbaum Ben Park, Andrea Giuricin met with the European Commission’s Directorate-General for Mobility and Transport (DG MOVE) to discuss Multimodal digital mobility services (MDMS) and rail policy...

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