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September 21, 2022

Survey of Business Travel Leaders Spotlights Issues Driven by Hybrid Workforces as Corporate Travel’s Return Accelerates

Business travel’s recovery, the need for traveler service expertise, and challenges of sourcing co-working meeting spaces are at the center of a new research report released today by HRS and GBTA.

The survey of travel and procurement leaders from Europe and North America illuminates how changes in workforce realities meshed with a faster-than-expected return to travel are transforming managed travel. The results spotlight issues driven by hybrid workforces including how recent trends have given rise to a new topic in many procurement departments: the sourcing of co-working spaces for staff to meet.

Results of the survey tied to the pace of business travel’s return are aligned with the travel challenges experienced in recent months. Here are just a few of the highlights from the report:

  • 54% of those surveyed say business travel has rebounded faster than they expected.
  • 77% report they are spending more time troubleshooting traveler issues.
  • 67% believe that once all their offices are open, hybrid work scenarios will dominate.
  • 40% report that their companies have reduced their office space.
  • Only 17% say the procurement and management of co-working spaces is fully managed.
  • 44% “don’t know” how their company procures co-working spaces.
  • 71% say they would gain from having the consolidated data from hotel, meeting, and co-working bookings.

“The intersection of employee workplace trends and travel management is quite frenetic these days. These realities spur opportunities for forward-thinking finance, human resource, procurement, and travel leaders,” said Tobias Ragge, HRS CEO. “Technologies addressing these trends are being launched and refined, with friction-reducing automation improving the everyday experience for employees.”

Read today’s full announcement. The survey report is available via HRS and GBTA members can download a copy on the GBTA Hub.


American Airlines Confirms Data Breach Exposing Some Customers’ Data (TELANGANA TODAY)

Singapore Airport Working with Airlines to Avoid Travel Chaos as Demand Returns (REUTERS)

American Airlines to Unveil Premium Suites with Privacy Doors (NASDAQ)


Air India Growth Plan Includes Focus on Technology, Sustainability (PHOCUSWIRE)

Accelerating the Transition to Net-Zero Travel (HOSPITALITY NET)

Cathay Pacific Bolsters SAF Strategy with US Deal (BTN EUROPE)


ARC and ForwardKeys Partner for New Destination Marketing Tool (BUSINESSWIRE)

Marriott to Open 20 New Properties in the Middle East (BUSINESS TRAVELLER)

CLEAR Makes Foray Into Hotels via Virdee Partnership (PHOCUSWIRE)

Industry Spotlight

Unrivaled Hotel Market Data, Profitability and Forecasts

You need data that helps you make targeted business decisions. At STR, we are able to curate the most relevant market insights because we have built the world’s largest hotel performance database with more than 75,000 reporting properties. Connect with us today to discuss top-line performance metrics, profitability and forecasts for the markets that matter most to you.

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GBTA Conference 2022 – Brussels in Partnership with VDR
Charlie Sultan, President, Concur Travel SAP Concur will be in Brussels as part of the Industry CEO Panel

8 -10 November

Charlie Sultan, President, Concur Travel SAP Concur will be joining GBTA CEO, Suzanne Neufang in Brussels on main stage on Wednesday 9 November as part of the Industry CEO Panel.

Charlie has recently been named as the President of Concur Travel. Prior to this role, he was the Chief Operating Officer and SVP of Strategic Planning for SAP Concur. Charlie’s teams were responsible for understanding Concur’s performance, analysis and making product & market entry/exit and investment recommendations. View Bio

Charlie will share his reflections and forthcoming plans as the world reconnects. The panel will explore what will be different and what are the opportunities and challenges for business travel in a post pandemic world.

Register by 28 September and save.



Crisis24 Intelligence Brief

France - Air traffic controllers across France to strike Sept. 28-30; flight disruptions likely. Reconfirm all flights.

Greece - Unionized public transport workers in Athens, Greece, to strike Sept. 21; significant transport disruptions likely.

Guatemala - Activists plan to march in Guatemala City, Guatemala, Sept. 21 to denounce corruption. Heightened security, transport disruptions likely.

United States - Severe weather forecast across parts of the Southwest, Northwest, and West North Central regions through early Sept. 23. Flooding possible.

More Information

Upcoming Events
Increase Traveler Satisfaction and Value With a Modern Personalized Shopping Experience
September 28
11:00 AM - 12:00 PM

WINiT Gala
October 27
7:30 – 10:00 PM ET

GBTA Conference 2022 – Brussels in Partnership with VDR.
Nov 8 - 10

PATA – GBTA APAC Travel Summit - Global Business Travel Association - GBTA
December 8 - 9
Bangkok, Thailand

View More Events


Join us for a complimentary webinar on September 28 focusing on the deep integration Spotnana and American Airlines built to deliver superior traveler experiences. Register today.

Learn more about how they’ve developed a new modern retailing experience for flights to help corporations:

– Consolidate bookings in a single platform
– Improve travel policy compliance
– Increase traveler and program value
– Maximize traveler satisfaction

View Post

Career Spotlight

Marketing Executive, London

CoStar delivers real-time, verified commercial real estate data that helps clients confidently spot great opportunities and make smart choices ahead of competitors. STR was acquired in October 2019 as a division of CoStar Group, Inc., the leading provider of commercial real estate information, analytics, and online marketplaces.

Learn More
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